ServiceNow News
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It's not a rebrand. It's an architecture shift. Otto is the experience layer that brings together Now Assist, Moveworks, and multimodal AI on a completely new foundation. All sits on the sense-deci...
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What Is ServiceNow Otto? The Unified AI Layer Explained
Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watch as the AI-powered ...
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Use AI-Powered Goal Insights in Strategic Portfolio Management
Explore the complete Strategic Portfolio Management (SPM) workflow designed to transform how organizations govern their IT portfolio. From defining strategic goals and understanding your applicatio...
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Get Started with SPM: Goals, Prioritization, and Execution
Manage Projects End-to-End with SPM Project Workspace Discover how Strategic Portfolio Management (SPM) Project Workspace unifies project managers, resource managers, and team members. See how proj...
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Manage Projects End-to-End with SPM Project Workspace
In today’s fast-paced, highly regulated industries such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face mounting pressure to streamlin...
ServiceNow Optimization Services: Unlocking Enterprise Potential
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New video: A hands-on walkthrough of ServiceNow's AI Agent Studio. We cover the prebuilt AI agents available for ITSM out of the box — incident triage, resolution planning, work plans, and self-ser...
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Walkthrough of ServiceNow's AI Agent Studio
Case Insights in Customer Service Management brings case context, customer context, trending topics, agentic triggers and critical account alerts together in one card on the case record page. This ...
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Case Insights in CSM: Case, Customer, Special Handling Notes Summarizations & Ask AI agentic trigger
Join us for latest iteration of UIE from July 23d: OTAM Edition!
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Uncorking ITAM Excellence: OT Asset Management
Tag whoever estimates like this #scrum #tech #developer #programming #work
Entities can feel complicated and overwhelming. This guide will help you feel more confident in your decisions as you build your framework.
Entity Management Best Practice Guide for IRM
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Your Virtual Agent topics are live but the answers aren't right. Here are the five validation gaps that can signal most post-deployment answer-quality problems.
Building Virtual Agent topics that answer user questions
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When Virtual Agent breaks after setup, these five scenarios help you identify which configuration layer is behind it.
Virtual Agent not working after setup: find the layer that's broken
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Topics, NLU, portal configuration, and live agent handoff can all pass in Designer and still leave gaps that only appear once real users are in the system.
Five Virtual Agent configuration steps to verify before go-live
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Beers With Engineers - Episode 44 - Meet the AIOps AI Specialist
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Beers With Engineers - Episode 44 - Meet the AIOps AI Specialist
Every great voice experience starts long before the first "hello." It starts with a clear-eyed answer to one question: what problem are we actually solving, and for whom?
That's the thinki...
Building Voice AI That Works: A Practical Template for HR Use Case Design
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A practical rule of thumb from ServiceNow's implementation guidance is to start with OOTB (out-of-the-box) Voice Agents wherever your use case matches one, and only build custom where there's a gen...
Building Custom Voice AI Agents and Considering OOTB HR AI Voice Agents
www.servicenow.com
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New Learning Unlocked!
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunitie...
Suite Certification — IT Operations Management AIOps Pro Plus (ITOM AIOps Pro Plus)
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Voice Agents in ServiceNow are genuinely useful for handling routine calls, but only if you configure them right. This session breaks down the full setup process step by step. We cover: • Assistant...
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How to Configure ServiceNow Voice Agent: Setup Guide
Building in ServiceNow's Fluent framework with React is powerful, but early on your apps looked like React apps instead of ServiceNow apps. Andrew Vitollo breaks down how the latest release brings ...
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UI Components That Actually Look Like ServiceNow | Developer Passport Highlight
RIDAC by Type: A Better RIDAC Experience in Project Workspace
RIDAC by Type: A Better RIDAC Experience in Project Workspace
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