
One Way Rider
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⭐☆☆☆☆ I paid ₹1,200 for the Standard Monthly subscription, but I am unable to use the subscription properly. Google Play shows that the plan needs to be confirmed by opening the app, but there is no option inside the Hailuo AI app to confirm or activate the plan. I checked the account and settings, but I still cannot access the paid subscription/features I paid for. This is very frustrating because my money has been charged, but I cannot properly use the service. Please fix this subscription
8 people found this review helpful
MiniMax AI
September 4, 2026
For any payment or subscription-related issues, please contact us at support@hailuoai.video and include your account email/UID, purchase platform, order ID or payment receipt, and relevant screenshots. This information will help our support team verify your payment and assist you more efficiently. Thank you for your understanding.

LowkeyLoki
Not worth the time. I downloaded it and my first prompt got rejected and then the second I try to make another it says I need to buy credits and tried to force a membership down my throat. This is just a cash grab, save your money. I couldn't even produce a video to check it's quality so I have 0 idea if it's good or not. Waste of time, find a different AI app.
16 people found this review helpful

Meesa Figaro
I am trying to 😞 cancel cause you charged subscription fees sooner than advertised for free trial. you also try to charge my account now than 3 times causing a bank freeze. you caused way too many issues to try your app. your subscription AI doesn't function with accuracy. I'd like my money back I've been charged for fraud freeze issues. terrible experience.
16 people found this review helpful