
A Google user
I got it. Filled it. Set up my phone. First day I got both notifications from the phone and the box. Ever since, it only beeps on the box. I was happy that still was working. It went off at 8am today on the box only and I took the AM pills but box is still flashing lights as if I didnt open it and take them. The App no longer works. It shows my pills, but I cant click on anything like to edit or see doses and time. I guess I'll uninstall the App and see if that works. But I'm bummed.
4 people found this review helpful
EllieGrid, Inc.
April 27, 2020
Hi Paula. If configured properly, the app and pill box should notify you at every alarm time. We have seen some Bluetooth connectivity issues with certain Samsung devices, so it's possible that may be related... Please reach out to us at support@elliegrid.com for more assistance. We are here to help!

A Google user
In regards to app functions not working, which on their own would have probably made this a 3-star review, I can't rename the EllieGrid, my sister and I both bought one and we can't tell the difference between our two products. Probably wouldn't be so annoying except that the app keeps disconnecting (can't find) the device on an almost daily basis. In regards to functionality, there is no way to snooze reminders, not all pills require being taken at a specific time, and no, I am not willing to have an alarm sound for 4 hours to create a window of pill-popping opportunity (see MediSafe if you are unable to visualize snoozing medication alarms). The things I don't like also make this a middle-meh sort of app, so another 3-stars... down to 1-star because really, a device with a $150 price tag should have a rocking awesome app not a middling-meh app.
4 people found this review helpful
EllieGrid, Inc.
February 27, 2020
Hi Rebecca. We had to disable the name-changing capability for this app version because of complexities on the iOS side... However, it is still possible to rename your pill boxes. Contact support@elliegrid.com for assistance.
The "smart alarms" will not sound for the total duration of the alarm window. Try it to see if it works with your schedule.

Nick Wicks
The concept is great, but the execution of the app prevents this from being a usable product. The app is buggy, often doesn't connect to the pill box (which prevents you from getting reminders/tracking - which is literally the value prop of the entire product), has issues with tracking adherence to multiple medications at the same time. The whole thing works over Bluetooth and not wifi, which, if you've ever used Bluetooth for anything, you know is not reliable.
2 people found this review helpful
EllieGrid, Inc.
September 21, 2023
Thanks for your review, Nick! We've made some bug fixes to improve Bluetooth auto-connectivity and adherence tracking, but the core technology of the pill box still relies on BLE, which has its limitations... Please try out the new update and contact us at support@elliegrid.com with any questions!