GetTransfer: Transfers & Rides

I booked a car for the next day and canceled it within 3 minutes because I noticed a mistake in the time (AM vs PM). However, they took my $300 and won't give it back. I can understand the rules. Support wrote to me: 'According to the cancellation terms associated with the purchased fare, if the cancellation takes place less than 48 hours in advance, a refund cannot be provided.' But my booking was made less than 48 hours in advance? It's my first time using this platform and I think the last

This app worked well to get drivers in touch with customers looking for rides. My issue with the app is with the conversation policy. I thought I booked a ride the following day for a pick up at 8:30am. the app didn't put the time into military time so I mistakenly booked a transfer at 8:30 pm. I believe if the time said 20:30 I would not have made that mistake. The driver at 8:30am told me to contact gettransfer... They didn't contact me until after my transfer time. Not helpful.

I paid for my airport transfer online, but the driver charged me again. Instead of refunding the duplicate payment to my bank card, the company would only offer account credit. After months of emails, they repeatedly ignored my questions, sent the same scripted response, and eventually stopped replying altogether. Very disappointing customer service and an unacceptable refund policy.