My Swisscom

Name: My Swisscom
Availability: InStock
Rating: 3.357142925262451 (20045 reviews)
Author: Swisscom (Switzerland) Ltd

Swisscom (Switzerland) Ltd

3.4

20K reviews

1M+

Downloads

Everyone

About this app

Your subscription is in your hands at all times with the My Swisscom App. Log in easily using your fingerprint or facial recognition.

Adjust subscriptions and check invoices at any time:

Order products and modify subscriptions according to your needs. Get an overview of your current costs, invoices and open orders.

Support without waiting:

With our digital assistant Sam and Smart Support, you get help 24/7.

Set up products as required:

Edit TV channel lists, view WLAN password, save electricity with WLAN idle times, set devices up and other functions.

Change subscriptions:

Order products and modify subscriptions according to your needs.

Stay informed:

See stories on service tips, offers and digitalisation topics. You receive push notifications in the event of faults and important information.

Swisscom Benefits loyalty programme:

Monthly instant prizes and prize draws, an annual loyalty gift, special offers and much more.

The My Swisscom App is available for smartphones and tablets for all residential customers with a Swisscom subscription.
The online Customer Center is available to our business customers: www.swisscom.ch/app

Updated on

Oct 17, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

App activity, App info and performance, and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.4

19.2K reviews

Max Rantakallio

July 22, 2025

The app ok, but does not allow me to login while I am travelling, which is a problem, As I spend roughly half of the year abroad due to my work. does not work with or without VPN connection, not from hotel wifi, nor with a hotspot from second phone.

Swisscom (Switzerland) Ltd

July 23, 2025

Hello Max. Thank you for your review and feedback. I'm very sorry to hear that you can't use the app abroad. This should not be an issue. Have you already installed the latest software? If so, please feel free to contact us directly at www.swisscom.ch/contact so we can look into this further. Kind regards Janine, Online Care Team.

Michele Marchetti

January 1, 2024

Every time I need to login I end up considering stubbing myself with a sharp knife instead! And without login I cannot change settings. Please reconsider the login feature to prevent suicidal rate to increase. On Android try to setup internet lock, then login. The circular progress bar appears but the app never shows input text fields to login. Nor biometric reader. It simply goes back to the login button. That's frustrating. Update: it worked after removal and reinstall

5 people found this review helpful

Swisscom (Switzerland) Ltd

January 2, 2024

Hello Michele, thank you for your rating and review. I am glad to read you finally succeeded to get to your My Swisscom account after uninstalling and reinstalling the app. For any further assistance, we would be happy to help here http://tinyurl.com/4bd6jj63 I wish you a happy New Year and a nice day. Best wishes, Leyla

Daniel Gomes

July 23, 2025

Cannot Login whatsoever. Mind you, I run a S24 Ultra so it definitely isn't the Phone. No matter what is tried, it fails to let me log in to the app.

2 people found this review helpful

Swisscom (Switzerland) Ltd

July 23, 2025

Hello Daniel. Thank you for your review and feedback. I'm sorry to read that you're currently unable to use the app. Often, reinstalling the app can help. If not, please feel free to contact us directly at www.swisscom.ch/contact, and we'll take a closer look at the issue. I wish you a pleasant afternoon. Kind regards Janine, Online Care Team.