Solvea

Solvea is an AI receptionist built for small and mid‑sized businesses that need to answer phone calls, emails, SMS messages, and live chat without adding staff. The platform connects to a central knowledge base and popular tools like Shopify, Google Workspace, and HubSpot, so a single configurable agent can handle common questions, schedule bookings, and manage post‑purchase support around the clock. The service is delivered through the domain solvea.cx.

• Multichannel AI receptionist: A single agent handles inbound phone calls, email, SMS, and live chat, keeping the customer experience consistent across every channel.
• Natural language setup: Instead of complex rule builders, users describe what the agent should do in plain English and refine its behavior through conversational instructions.
• Integrated workflows: One‑click connections to Google Calendar, Sheets, HubSpot, Slack, Shopify, and more let the agent look up orders, book appointments, and sync data without manual work.
• Knowledge base and memory: A centralized knowledge base combined with conversation memory ensures the agent gives consistent answers to repeat customers and across channels.
• Built‑in telephony: Every new account comes with a phone number for live testing, so businesses can route real calls in minutes.
• Industry‑specific templates: Pre‑built templates for sectors like medspas, barbershops, retail, and hospitality accelerate setup and align the receptionist with common use cases.

1. Sign up and claim your number: Create a free account on solvea.cx and activate the included phone number for voice testing.
2. Build your knowledge base: Upload documents, web pages, or connect a data source like Shopify or Google Drive to give the agent the information it needs to answer questions accurately.
3. Configure the agent in natural language: Describe what the receptionist should handle (e.g., “Answer questions about our return policy, book appointments, and send order updates”) and refine its behavior using plain‑English feedback.
4. Connect your tools: Link Google Calendar (for bookings), Slack (for handoffs), Shopify (for order lookups), and other integrations in just a few clicks.
5. Test across channels: Call your new phone number, send an SMS, or launch the live chat on your website to see how the agent responds and where it needs adjustment.
6. Go live and monitor: Deploy the agent to production, review handoff notes, monitor credit consumption, and update the knowledge base as your business evolves.

Solvea operates on a credit‑based freemium model, giving teams a functional receptionist at no cost to start. The free plan includes a phone number, core channels, and enough credits to test the service with real customers. As needs grow, a paid tier scales the number of agents, knowledge base storage, and monthly credits.

• Free: $0/month. Includes 1,000 credits per month, up to 3 agents, a 50 MB knowledge base, 1 phone number, voice, email, live chat, SMS, and integrations with Shopify, Google Calendar, and Sheets.
• Basic: $30/month. Includes 30,000 credits per month, up to 10 agents, a 500 MB knowledge base, and the same channels and integrations as the Free plan.

Disclaimer: Pricing may have changed since this publication. For the most accurate and current details, always check the official Solvea website.

• Web application: A central dashboard for setting up agents, managing the knowledge base, reviewing conversations, and monitoring usage.
• Voice channel: A dedicated phone number for inbound calls, powered by built‑in telephony that can be activated in minutes.
• Email & SMS: Native support for handling customer emails and text messages directly from the same AI agent.
• Live chat widget: An embeddable chat that can be placed on a business’s website to engage visitors in real time.
• Integrations hub: One‑click connections to Google Workspace, HubSpot, Slack, Shopify, and other tools to extend the agent’s capabilities without custom development.

• Start with the free tier to understand your typical credit usage and conversation patterns before upgrading to a paid plan.
• Set clear escalation paths so that complex, emotional, or high‑risk conversations are routed to a human teammate through Slack or email without delay.
• Train your team on how to read and trust the AI’s handoff notes, and schedule periodic reviews to fine‑tune the agent’s instructions.
• Refresh your knowledge base regularly to keep product details, policies, and availability current—stale information is the fastest way to lose customer trust.
• Monitor credit consumption alerts and experiment with message length and channel mix to estimate monthly usage accurately.
• Leverage the industry templates to get a head start, then personalize the agent’s tone and behavior to match your brand.

• Small and mid‑sized businesses that want to stay responsive around the clock without expanding their front‑desk or support team.
• E‑commerce and retail brands that need to answer product inquiries, guide checkout, and provide order‑status updates automatically.
• Medspas, clinics, and wellness practices that want to capture appointments and answer treatment questions when the front desk is closed.
• Hospitality and real estate teams that rely on calls and chat to capture leads, schedule viewings, and reply to common guest or property questions.
• Software and SaaS companies looking to offload routine support tickets and pilot customer success workflows without hiring extra agents.
• Solo professionals such as consultants, lawyers, and freelancers who need to screen calls, qualify leads, and stay available even when they are in client sessions.