Open Source Customer Service Software - Page 2

Applicant Tracking software that can be freely used and distributed to facilitate the tracking of applicants for hire in an organization

An implementation of an enterprise grade support agent chat system where users can login and chat with a support agent. This project aims to provide a clean and secure generic implementation to attempt to satisfy all use cases.

Helpy is a modern, self-hosted, on-premise customer support helpdesk platform designed from the ground up to give your customers a heroic customer service experience. Written in Ruby on Rails, Helpy seamlessly integrates support ticketing, Knowledgebase and a public community into one powerful solution. Helpy powers your helpcenter by providing a host of exceptional features, including multichannel ticketing, a full text searchable and SEO optimized Knowledgebase, community support forums and more. Helpy lets you harness the power of automation with Carin™, a customer support bot that can answer up to 90% of Tier 1 questions autonomously. All this and more guarantees better performance results for your helpdesk staff and the delivery of outstanding customer service experiences every time.

Joomla! 1.5 native helpdesk application with built-in knowledgebase. Inspired by open source Liberum ASP-based helpdesk.

JADIS (Journalized Administration Data Information System) is a set of scripts to gather system information and generate a web interface to access and summarize that information.

JmxHist keeps monitoring history of your application's state, via JMX, and stores in a csv file. You can specify MBeans/Attributes to be stored. You can take certain action when an attribute meet a threshold. It shows charts of the data via web.

Laudspeaker is an open-source customer engagement platform designed to help businesses manage and automate their marketing campaigns across multiple channels.

The Maestro system provides for an Eclipse RCP based application that is designed to support multiple field personnel with tasks that require off-line computing support. This project is in the initial planning stages.

MyShiftbook is a Software that helps you to conserve knowledge form your staff. It is like a Blog, but it organizes the entries in shifts. You are able to manage unlimited Books and grand rights to users to read, write or manage the books.

eXcentia's OpenSource OTRS package for external database connection from the agent interface. It adds SQL Box functionality in order to query external datasources.

Opah! provides a simple form to manage issue tracking, SLA's and Knowledge Base. The system was originally based on the OcoMon (ocomonphp).

An insurance management system that integrates rating, quotation, underwriting, claims, and accounting management functions.

== MOGUT A GITHUB: https://github.com/GovernIB/pinbal == La Plataforma d'Interoperabilitat de les Illes Balears (PINBAL) és una solució tecnològica desenvolupada pel Govern de les Illes Balears que fa possible la interoperabilitat entre les administracions balears i la resta de l'Estat. PINBAL permet realitzar consultes (ja sigui a través d'una aplicació web o mitjançant serveis web) al serveis disponibles a través de la Plataforma d'Intermediació de l'Estat i als serveis propis definits en l'àmbit de la Comunitat Autònoma de les Illes Balears.

RMA mapos, es un programa web based, escrito en php para la gestion de talleres de servicio tecnico y esta impulsado por CodeIgniter un excelente php framework

Sistema básico para a gestão de OS (ordem de serviços), orçamentos e acompanhamento dos serviços executados pelos técnicos.

This system is designed to allow react quickly in resolving the required and applications they receive from their clients, reducing costs and increasing customer satisfaction.

Log analyzer for Cognos Upfront audit logs.

A web based (PHP) work order management system that allows for entry and management of all clients, client assets, and client work orders.

Asperger is a simple, no bullshit web app to manage your customer credentials and hosts. It is meant for professional services, support and IT teams but you can use for other things too, I won't get angry:) Asperger is written in PHP, JS, has some CSS and uses SQLite as DB. Auth. is done via LDAP.

Designed for organizations that provide IT-services - to support services. Provides configuration of client organizations and facilities maintenance, user management. Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields. Is a web application developed in Java using a set of technologies JavaEE, running on an application server Glassfish. Database - MySQL. Information about installing and configuring - how to.doc

imaticus is an open source service desk - it includes incident and request management, and is web based