Open Source CRM Software

This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIdial inbound/outbound contact center application. The suite is scalable across multiple Asterisk servers.

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Enterprise telephony recording and retrieval system with web based user interface. The project currently supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP and audio sound device and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc... It is amongst others being used in Call Centers and Contact Centers for Quality monitoring (QM) purposes.

PHP based Web-App amied at managing call-centers Outbound campaigns. Customizable call results and phone interview using external XML file.

asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .... astercrm could work with all asterisk based system.

It´s a complete All-in-one suite of Asterisk PBX, Asterisk Managment Portal (AMP), Flash Operator Panel, Asterisk Recording Interface, Sugar CRM and Integrated WebMeetMe GUI.

Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.

MFlash is a tested SMS engine written in pure Java.Supports OTA, SMPP, CIMD2. It has been implemented in Banks for mobile banking, Tractor Manufacturer for Sales Force Integration, Goverment for customs clearance status,White goods multinational for CRM.

This project is currently under development for three pizza delivery services in my home city. It supports point-of-sale-like recording of in-house and order-by-phone orders located in gastronomy/catering sector (order desk).

PointCRM is a Customer Relationship Management system based on vtiger. It is more clean with simpliest structure and much lighter then vtiger (package 11 MB instead of 30 MB). It has been adapted to Polish companies (built-in default package Polish language, addresses and specific numbers identifying them such as NIP (VAT Identyfication Number), REGON, KRS). The system includes only modules associated closely with the sales CRM (Customers, Contacts, Leads, Potential Sales), marketing (Marketing Campaigns) and analytical (Reports, Dashboard). In addition, there is a module for integration with Internet Fax (email2fax, api2fax) and PBX (Asterisk). PointCRM is modular and you can also create your own extensions. It has the ability to extend validations of custom fields and create custom field types. Built-in field type to store geographic location (longitude / latitude) based on the google maps API.

A Covide-based Groupware and CRM-solution adapted for efficient resource-management. Resources being both people and objects.

Generates a XML file with phone numbers form different sources. Any phone that understands XML can update its self against one or more data sources.

Current vTiger CRM integration is to control the Asterisk (soft) PBX to establish and log calls. This call is established by the vTiger user of the vTiger web based GUI. FreeSWITCH can be configured as a similar soft PBX and so the goal is to get vTiger to cause Freeswitch to establish SIP connections from the vTiger user's phone to the customer phone.