Open Source Java Enterprise Software

Enterprise telephony recording and retrieval system with web based user interface. The project currently supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP and audio sound device and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc... It is amongst others being used in Call Centers and Contact Centers for Quality monitoring (QM) purposes.

Kablink open team collaboration software uses social networking to unify team workspaces w/ real-time web conferencing. Collaboration for knowledge networking, program management, communities-of-practice, telework, other business process/functional areas

911 Call Tracker is a Java app that tracks 911 phone calls. It provides detailed reports of: calls per operator/answer times, abandoned calls/ring times, calls over answer limit and more. Provides real-time access to call info,TDD,address, and cell info.

A complete contact center solution for the Asterisk PBX, capable of handling inbound and outbound campaigns. Provides an agent toolbar for CTI. For managers an admin panel controls every aspect of the call center. Stunning historical and realtime stats.

CalLite è il software per Call Center più versatile e veloce sul mercato. Ti permette di azzerare le perdite di tempo degli utenti (operatori, agenti, supervisori, coordinatori, ecc. ecc.) per massimizzare i guadagni. Il software dispone delle funzionalità: PowerDialer, ProgressiveDialer, PredictiveDialer ed AutoDialer. Ovunque siano (da casa o in ufficio), i tuoi operatori potranno lavorare con una semplice connessione internet. Tu potrai, da ogni dispositivo fisso o mobile, amministrare e controllare l’attività del tuo Call Center.

A desktop application that identifies incoming calls by checking the data of your contacts. A notification including the name of the caller is displayed and all incoming calls are logged. Currently works with the asterisk telephony system.

Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.

The project purpose is to allow SAP R/3 servers to communicate with external devices such as fax and GSM modems by sending and receiving a fax or SMS. The system provides an easy way of configuration based on web interface and JMX console.

Cress (Communication Representation Employing Systematic Specification) allows graphical description of a wide variety of services such as in data communications/telecommunications, but Cress is not limited to this. The approach allows services to be described graphically as (work)flows of activities. Cress diagrams are automatically translated into formal languages for rigorous analysis and verification, and are also automatically translated into implementation languages for deployment and validation. Cress aims to make service design as easy as possible without requiring specialist development knowledge. It simplifies service creation to drawing diagrams, clicking buttons and defining a few tool parameters. All key functions of Cress can be controlled from the Chive diagram editor. Cress is written using portable and widely used languages (Perl and Java). It can be extended by a developer for other kinds of services that can be characterised by activity flows.

The G.O.N.E. is a softphone (or soft phone) running over the web, fully multi-plataform, it implements the SIP protocol, and is built to work on any SIP server, like Asterisk, and others. GONE will work on a complex sistem, but this will be showed a bit

MFlash is a tested SMS engine written in pure Java.Supports OTA, SMPP, CIMD2. It has been implemented in Banks for mobile banking, Tractor Manufacturer for Sales Force Integration, Goverment for customs clearance status,White goods multinational for CRM.

Svarog is a real time web based call center which is based on AsteriskPBX, including technologies such as portlets, ajax (DWR/Dojo), jsf (MyFaces) and SpringFramework.

Centre is a synthetic trajectory generator environment that aim to generate semantic-based trajectory datasets usable for spatio-temporal data-mining algorithms in testing and validation process.