Open Source Help Desk Software

qdPM is a free web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Tasks. Compatible with php 7.2+ and php 8.0+

CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management. With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization. You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices. Or you can choose one of the standard vertical solutions, already configured: CMDBuild READY2USE and openMAINT.

Mibew Messenger is an open-source live support application allowing visitors of your site to chat with your operators.

"Mibew Messenger" - is unique software allowing visitors of your site to chat with your operators. This repo should be treated as an obsolete. For modern version of Mibew Messenger see https://sourceforge.net/projects/mibew/

The Bug Genie is a user-friendly and powerful PHP5.3-based bug tracker/bug tracking tool with features such as project management, VCS integration (git, svn, hig), wiki and more. Ready to use out-of-the-box, and easy to install.

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

AvieOnline Framework solution for Small-Medium Enterprises in the any business application. With implementations for Real Estate, Data Collaboration, Forums, CRM Help Desk, Accounting Softwares (Payroll, Time Tracker, others). This uses (Java 2 Enterpris

Firefly is a multi-user professional help desk system with several additional applications including company and contact management, knowledge database management, and contracts management. Firefly is also an application framework providing services such

Code moved to https://github.com/ReyAnthony/GOATS/

Software oriented help desk application designed to help support operators answering customers about questions, bugs and their workaround or any other stuf of a software. Build with ASP 2.0 and comes with an MS Access/MS SQL Server/ODBC database

Satis is a Web application who provide most of service for school to administrate their computers and equipements. It provide a news sytem to inform users of the network state. There is a web call center to simplify and centralise user's demand.

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Ticket System software, (also ITS, Issue tracking system, trouble ticket system, support ticket or incident ticket system). is a software application open source that is used to provide customers with technical information on a product or service, while also supplying them with a connection to a support representative. The goal of this software is to increase a company’s efficiency and their productivity when using technology by providing workers and clients with timely answers to their questions and pertinent information that can aid them in solving their problems. Ticket system Help Desk Software Open Source, allows you to easily manage an ever-increasing volume of tickets.

WebIssues is an open source, multi-platform system for issue tracking and team collaboration. It can be used to store, share and track issues with various attributes, description, comments and file attachments. The system is easy to install and use but has many capabilities and is highly customizable. Website: https://webissues.mimec.org/ The current development version of WebIssues can be found at https://github.com/mimecorg/webissues

A business oriented collection of modules for Xoops CMS, it aims at providing a complet set of coherent CRM apps. under Xoops. Currently it consists of a WebMail (sqMail), a Help Desk (zenTrackXoops), a Marketing and Sales automation (under development)