Open Source Linux Telephony Software

This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIdial inbound/outbound contact center application. The suite is scalable across multiple Asterisk servers.

Are you looking for a system to boost your sales? Do you want to improve your relationships with customers? Do you want to contribute to the fastest growing open source project on GitHub? You can use YetiForce completely free of charge. With YetiForce’s help you will manage 12 business processes in your company, no matter the size. The vast number of features available for free helped us win the first place in Capterra’s “Most Affordable CRM Software” ranking. YetiForce’s open source code was released under a very flexible and liberal license, which gathers a large and active community around the project. You too can contribute to it no matter if you are a professional programmer or software development is just your hobby. Download YetiForce for free and find out why you should become one of more than 250 000 people who already use it. Testing versions: GitStable: https://gitstable.yetiforce.com/ GitDeveloper: https://gitdeveloper.yetiforce.com/

Enterprise telephony recording and retrieval system with web based user interface. The project currently supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP and audio sound device and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc... It is amongst others being used in Call Centers and Contact Centers for Quality monitoring (QM) purposes.

Activa brings the Asterisk IP PBX to the call center. Built on top of Asterisk, Activa components enable successful call center implementations adding value in areas such as computer telephony, screenpop&click2dial, agent control, automatic dialing...

Kablink open team collaboration software uses social networking to unify team workspaces w/ real-time web conferencing. Collaboration for knowledge networking, program management, communities-of-practice, telework, other business process/functional areas

PHP based Web-App amied at managing call-centers Outbound campaigns. Customizable call results and phone interview using external XML file.

asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .... astercrm could work with all asterisk based system.

911 Call Tracker is a Java app that tracks 911 phone calls. It provides detailed reports of: calls per operator/answer times, abandoned calls/ring times, calls over answer limit and more. Provides real-time access to call info,TDD,address, and cell info.

A complete contact center solution for the Asterisk PBX, capable of handling inbound and outbound campaigns. Provides an agent toolbar for CTI. For managers an admin panel controls every aspect of the call center. Stunning historical and realtime stats.

This is a simple tool to map information for the cost of phone calls given by your VoIP provider, to the call log inside your Asterisk. As a result, you will know how much each of your employees has spent for phone calls. Additionally, this tool shows information about the assigned DID and CLIP numbers in Asterisk. This is helpful to identify obsolete, duplicate and multiple assignments.

It´s a complete All-in-one suite of Asterisk PBX, Asterisk Managment Portal (AMP), Flash Operator Panel, Asterisk Recording Interface, Sugar CRM and Integrated WebMeetMe GUI.

CalLite è il software per Call Center più versatile e veloce sul mercato. Ti permette di azzerare le perdite di tempo degli utenti (operatori, agenti, supervisori, coordinatori, ecc. ecc.) per massimizzare i guadagni. Il software dispone delle funzionalità: PowerDialer, ProgressiveDialer, PredictiveDialer ed AutoDialer. Ovunque siano (da casa o in ufficio), i tuoi operatori potranno lavorare con una semplice connessione internet. Tu potrai, da ogni dispositivo fisso o mobile, amministrare e controllare l’attività del tuo Call Center.

A desktop application that identifies incoming calls by checking the data of your contacts. A notification including the name of the caller is displayed and all incoming calls are logged. Currently works with the asterisk telephony system.

Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.

The Cisco IP Telephony Services project contains many IP phone services and utilities for the Cisco 79XX phones and CallManager. This project houses several scripts, services, and administration tools. Recruiting! Contact me and become a developer.

The project purpose is to allow SAP R/3 servers to communicate with external devices such as fax and GSM modems by sending and receiving a fax or SMS. The system provides an easy way of configuration based on web interface and JMX console.

Cress (Communication Representation Employing Systematic Specification) allows graphical description of a wide variety of services such as in data communications/telecommunications, but Cress is not limited to this. The approach allows services to be described graphically as (work)flows of activities. Cress diagrams are automatically translated into formal languages for rigorous analysis and verification, and are also automatically translated into implementation languages for deployment and validation. Cress aims to make service design as easy as possible without requiring specialist development knowledge. It simplifies service creation to drawing diagrams, clicking buttons and defining a few tool parameters. All key functions of Cress can be controlled from the Chive diagram editor. Cress is written using portable and widely used languages (Perl and Java). It can be extended by a developer for other kinds of services that can be characterised by activity flows.

The G.O.N.E. is a softphone (or soft phone) running over the web, fully multi-plataform, it implements the SIP protocol, and is built to work on any SIP server, like Asterisk, and others. GONE will work on a complex sistem, but this will be showed a bit

The ipphone-xmlclasses provide a PHP class for rendering XML objects that use the Minibrowser in some modern IP phones (eg. Cisco 79xx or Snom 3xx series) in order to display a user interface. It also includes sample applications.

KAlcatel allows you to manage messages, calls, contacts, todos and the calendar in your Alcatel (tm) One Touch 50x and 70x mobile. This project is not maintained anymore, use Wammu instead (http://wammu.eu/)

MFlash is a tested SMS engine written in pure Java.Supports OTA, SMPP, CIMD2. It has been implemented in Banks for mobile banking, Tractor Manufacturer for Sales Force Integration, Goverment for customs clearance status,White goods multinational for CRM.

This project is currently under development for three pizza delivery services in my home city. It supports point-of-sale-like recording of in-house and order-by-phone orders located in gastronomy/catering sector (order desk).

PointCRM is a Customer Relationship Management system based on vtiger. It is more clean with simpliest structure and much lighter then vtiger (package 11 MB instead of 30 MB). It has been adapted to Polish companies (built-in default package Polish language, addresses and specific numbers identifying them such as NIP (VAT Identyfication Number), REGON, KRS). The system includes only modules associated closely with the sales CRM (Customers, Contacts, Leads, Potential Sales), marketing (Marketing Campaigns) and analytical (Reports, Dashboard). In addition, there is a module for integration with Internet Fax (email2fax, api2fax) and PBX (Asterisk). PointCRM is modular and you can also create your own extensions. It has the ability to extend validations of custom fields and create custom field types. Built-in field type to store geographic location (longitude / latitude) based on the google maps API.

Svarog is a real time web based call center which is based on AsteriskPBX, including technologies such as portlets, ajax (DWR/Dojo), jsf (MyFaces) and SpringFramework.

A Covide-based Groupware and CRM-solution adapted for efficient resource-management. Resources being both people and objects.