Best Call Center Software in Germany - Page 6
View:
Compare the Top Call Center Software in Germany as of November 2025 - Page 6
Sort By:
-
1
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.
-
2
Pulsar
Pulsar
Get up to 50% more converting from your site. Choose color and edit the widget as you wish. When your work time is ended, Pulsar offers the client to choose a convenient time for contact and recall automatically. Communicate with clients via familiar Facebook or Slack. Only one touch is needed and you will get your client. New tags are created automatically in Zendesk. Use your own chatbot and sell 24/7. You can install this widget at your website. It analyzes the behavior of your visitors and offers them a callback within 27 seconds increasing the chances of selling your product or service. In your panel, you can monitor the statistics of calls, new customers, the effectiveness of the call center and incoming calls.Starting Price: $29 per month -
3
Quvu
Pebbletree Ltd
Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.Starting Price: £99 -
4
Dialer360
Dialer360
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and SMS broadcasting, hosted Phone system, VoIP. It's cost effective, easy to use, less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce, Pipedrive, Zendesk, Vtiger, Zoho, and Microsoft Dynamics.Starting Price: $25 per user per month -
5
OXON
OXON Tech
Forget about that right now! All your problems can be solved with the beautiful centralized Oxon system. Whether your client contacts you by phone, SMS, email, on Facebook or through webchat , all of these will be shown in one window. All history from all channels will be stored in one place. Such a simple and elegant solution increases the effectiveness of the support center by 30%. Easily organize the 24/7 operation of your webchat with an intelligent chatbot. This is not an old rule-based chatbot. It is a chatbot that can understand natural human speech, synonyms, and politely respond to small-talk. Omni-Channel experience allows your customers to engage on their channel of choice. Our dynamic agent desktop pulls all your data into one easy-to-use interface, so your team always has all the data they require to resolve calls for the first time.Starting Price: $39 per user per month -
6
Contivio Contact Center
Contivio
Our patented toolbar is the only solution that includes features designed specifically for real Sales & Support team use cases. Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities. Made for the Cloud, proven performance, multi-tenant, industry-leading scalability and patented technologies. Choose your own VoIP providers, leverage any CRM, and support your agents from any location via browser, cell phone or handset. Global scalability with no hardware or software to maintain, highly secure, and designed to support 99.995% telco reliability. With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.Starting Price: $79.00/month/user -
7
EvaluAgent
EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction. -
8
MaxContact
MaxContact
MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.Starting Price: £49 per month per User -
9
CallScripter Synergy
CallScripter
New Script Designer enables you to build scripts faster than ever. Support offered for cross-channel campaigns, providing a single view of the customer. Out-of-the-box support for third-party integration via web services. Send HTML emails from any script. At CallScripter we understand that for many businesses, the bottom line takes priority; and so we invite you to complete our ROI calculator for an indication of the savings your company could benefit from by implementing CallScripter. The CallScripter solution was conceptualised from an in-house need from our 24/7 outsourced call centre 18 years ago. But what does that mean? Well, when one of Ansaback’s clients needed agent scripting urgently; rather than source a solution from an outside company, our developers saw a challenge and rose to it spectacularly. The team built a scripting solution and had it fully functioning in a matter of days. No mean feat.Starting Price: $34 per month -
10
Intermedia Contact Center
Intermedia
Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done. -
11
Greenlight CRM
Greenlight Innovation
Everything you need to create the perfect call centre for your business. Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customizable and feature rich. Greenlight combine technology and expertise to make your goals a reality. Our cloud-based call centre software solution gives you a fully compliant predictive dialer, call scripting, inbound call handling, and a powerful CRM system, developed by Greenlight for smarter business. A vast range of customization options to tailor your solution to your requirements and interface with your existing systems. Designed to make your workforce as efficient and professional as possible and to ensure that your data is always effectively utilized. We’ll take the time to get to know and understand your business so we can share our years of industry experience to ensure you get the best results possible.Starting Price: $49 per user per month -
12
Newfies-Dialer
Star2Billing
Whether you make just a few thousand or many millions of calls per day, we have a solution for you. Send voice messages and reminders to thousands or millions of contacts at high speed. Build interactive voice apps using recordings or use TTS for a more personal touch. Call contacts with a pre-recorded message and ask them press 1 to transfer the call to your agent. Varies the rate of calling proportional to the number of agents available to take calls keeping staff fully utilised. Use text Broadcasts to send marketing messages, alerts, promotions and updates. Leave a voicemail message right after the beep and move straight on to the next call - a massive time saver! Redial contacts who did not answer or complete your call ensuring that your results are as complete and accurate as they can be. Personalize your message to each contact using text-to-speech in different languages.Starting Price: $99 per month -
13
Primo Dialler
Primo Dialler
At Primo Dialler we don’t believe in ordinary. We like to go that little bit extra and design our hosted dialler solutions to be the best. Our secure platform is used by thousands of users around the world. Increase your conversions by up to 300% today with our no-commitment feature-rich hosted dialler. Our aim is to develop a long term relationship with you and provide you with the expertise you need to make your call centre operates to its optimum level.Starting Price: $0.05/month/user -
14
BDM Voice
BDM Voice
With so many options to choose from, finding the right telephone system for your business can be overwhelming. If you have time, read on to learn about different options. If not, get in touch and our specialists will work with you to find a suitable solution that meets your needs. BDM offers a different approach to telephony. Dependent on your specific business needs, including company size, location, remote working practices, number of sites and available network connections, we will advise of the most suitable solution that meets these needs. Sometimes called Cloud Telephony, IP Telephony or VoIP (Voice over Internet Protocol). Hosted Telephony simply connects to a data network so requires less hardware. You can still have a familiar desktop handset, or you may prefer to use a desktop PC with a headset, or just a smartphone device – or sometimes a combination of all three! -
15
Samespace
Samespace
Our comprehensive Contact Center Platform will double your CRM’s productivity and enhance your customer experience. Double your productivity by allowing teams to handle twice as many calls while automatically logging call activity. Access crucial data on what your customers are saying during calls including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board. From virtual agents to routing, analytics to speech recognition and synthesis, our AI makes your workflows smarter and easier. Get the integrations, conversation tools, and insights your Contact Centers need to enhance your customer experience. Samespace Contact Center manages and improves your agents’ conversations with prospects and customers. From phone calls to chatbots to social media posts and beyond, you get more efficient, effective engagement every time.Starting Price: $25 per user per month -
16
SparkTG
SparkTG
SparkTG is revolutionizing the cloud telephony industry by offering cutting-edge cloud IVR solutions. Talk to us to know what all we can bring to your business as the IVR service provider. Every organization needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you. At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business. Incase of any issue, we still ensure the calls remain online and there is always a backup. The audio is very high quality. We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business. Our customer support team is active 24/7. All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).Starting Price: $5.00/month/user -
17
AireContact
AireSpring
The days when customer service interactions were limited to the telephone are gone and they’re not coming back. Businesses now have to manage customers across multiple channels, including email, chat, and social media. Customers expect to be easily able to reach someone in their preferred channel without having to pick up the phone. However, while many organizations have made an effort to respond to their customers with multi-channel support, the quality of service is highly uneven. Even though the majority of businesses have recognized the need for multi-channel customer service, they have yet to implement it effectively and consistently in their call centers. All too often, customers still have to use the phone if they want to get meaningful assistance. It’s not hard to find out why service is inconsistent across different channels: whether intentionally or not, organizations have ended up separating these channels into separate groups. -
18
Call2Kitchen
CCDEx Technologies
Committed in providing Restaurant Chains advanced technology resources, essential to streamline operations to meet restaurant’s growing customer demands. Find opportunities to improve your customer experience and stay informed on your business processes with our Supervisor Module. Have full control of your business operations by monitoring your agents, inventory, and analytics. System can be customized to meet the unique needs of your operations. Avoid long wait time and improve your customer experience with our sophisticated phone router. Calls are sort, managed, and distribute to an available agent, features are fully customizable. Mimic the functionality of your desk phone on your screen with our VoIP Softphone software. It comes with all necessary features – calls transferring, hold, multiple lines and voicemail. Manage team’s communications effectively directly from the server.Starting Price: $45 per month -
19
Nixxis Contact Suite
Nixxis
Voice, Chat, Email, SMS, Whatsapp, Facebook, Instagram, Twitter, LinkedIn, Appstores, Forms, Blogs, etc... all managed by your Representatives or our Bots, taking care of your customers, identifying their intents and giving you the best insights to delight them. Artificial intelligence is embedded in order to automate what can be automated and give your Customers and Agents a seamless experience. Machines are there to help so don't hesitate to use them and multiply your productivity by 300%. Our reputation for a Telecom-grade platform has now crossed so many borders that the largest Telecom operators, Energy companies and Banking & Finance players trust us to take care of their most important asset: customers.Starting Price: $20.00 per user per month -
20
Bright Pattern
Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. -
21
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
22
Scorebuddy
Sentient
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.Starting Price: $159 per month -
23
3CLogic
3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.Starting Price: Contact for a quote -
24
CallFire
CallFire
Use Voice Broadcast to send important alerts, promotions, updates, and notifications to customers, employees, voters, and more. Our new streamlined process lets you quickly pick your sender, receiver, and send your message in minutes. Purchase local and toll free numbers from our database to use on advertisements and track the effectiveness of each campaign. Make smarter decisions based on results and get a better understanding of what works for you. Our call tracking service will help you market your business, affordably and effectively. With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Customers interact using a simple keypress. Our IVR technology is easy-to-use with a simple drag and drop menu or XML. IVR systems allow you to connect with your customers like never before.Starting Price: $99 per month -
25
neXorce
Spectrum Corporation
NeXorce Enterprise Suite monitors the heartbeat of the call center. Real-time & historical content from various Contact Center applications can be combined to create the one stop reporting tool agents and managers are requesting. NeXorce provides comprehensive real-time call center reporting. Publish your information to a dashboard, desktop, web report, tablet, or smartphone. Stay connected through email, SMS text, notifications and web reports delivered straight to your smartphone. Show real-time statistics, metrics, and messages on large format displays. Display real-time information through wireless URL or network connection. -
26
Voicent Communications
Voicent Communications
Voicent's cloud solution, Voicent Live, has all the tools you need to achieve peak performance and efficiency - call center tools, predictive dialers, voice broadcasters, text and email tools; built-in CRM, easy workflow and business process automation - all in one flexible, scalable, seamlessly integrated package.Starting Price: $499 one-time payment -
27
TrackMyLeads
TrackMyLeads
Your advertising initiatives can’t wait! Setting up a new campaign begins with a trackable phone number. TrackMyLeads gives you instant access to the phone numbers you need to get your marketing campaign started. Whether you need a number for your local area or for a city across the country, selecting a local number is easy, takes just a minute and phone numbers are ready to be used immediately. If your marketing needs require nationwide exposure, we have thousands of toll-free numbers available – you choose the prefix, and set-up is just a few clicks away. You have to know your cost per lead to know if your marketing dollars are being maximized. TrackMyLeads easy to read dashboard summarizes which campaigns are producing the most leads, which leads are converting effectively, and how much you’re spending to get that lead.Starting Price: $99 per user per month -
28
Zingtree
Zingtree
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.Starting Price: $25.00/month -
29
Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
30
Kloudtalk
Kloudtalk
A professional text to speech IVR that converts any written text into spoken words. No need to pay extra for getting professional voice recoded for your IVR. Audio & Video conferencing facility with up to 200 participants. Mobile app supported. Intelligent call routing patch customer calls directly with the right agent. It saves time for the customer and helps agents to manage calls efficiently. Customers can leave voicemails during your non-working timings. Get voicemails as attachments on your email. Create multi-level IVRs and route calls to multiple teams. Create and implement flexible IVR menus for handling incoming calls. Buy Phone Numbers in over 50+ Countries. Get virtual phone numbers instantly in virtually all the major countries. Every business communicates with it's customers and prospective clients. The most common way of communicating is audio, it is used almost by every business across the globe.Starting Price: $20 per user per month