Best Call Center Software for Cloud - Page 3
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Compare the Top Call Center Software for Cloud as of November 2025 - Page 3
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1
VoIPstudio
VoIPstudio
VoIPstudio is a cloud-based business telephone system created for organizations that require professional communications features without the hassle and expense of owning and managing on-site PBX equipment. With thousands of systems installed worldwide, VoIPstudio is the first choice for companies when selecting a VoIP solution. Its power and simplicity make VoIPstudio perfect for any business, from startups to mid-sized call centers. With VoIPstudio, you get an all-in-one business VoIP solution with no contracts and no hidden costs, available at consumer-level pricing. All our clients get all our features from day one, including a virtual switchboard, virtual numbers, conference calling, call center, call recording, and much more. VoIPstudio also includes advanced communication tools like videoconferencing, screen sharing, or integration with lots of CRMs and other business tools. VoIPstudio is a global company that serves more than 15 million minutes of daily talk time toStarting Price: $6/month/user -
2
AvidTrak
AvidTrak
The call tracking platform of choice for Search, Display and Print Advertisers. AvidTrak was created to solve the offline conversion tracking problems that some of our clients were facing. Because of our know-how and expertise in internet advertising and PPC advertising we believe that our solution of call tracking is tailored for the professionals in our space. Track phone calls back to all your marketing and advertisement channels: Search, Social, Display and Print using AvidTrak supplied numbers and tracking software. Enterprise Call Tracking - Use Your Own Numbers and Minutes with AvidTrak software to save Big on call tracking costs. Use Dynamic Phone Number Insertion to know which PPC keyword works best in creating phone call leads. Use Conversion Path Report to know which web page(s) engage your audience and create calls. Record phone conversations of your incoming calls and playback on any device.Starting Price: Free Trial with $20 credit, no credit card required.. -
3
Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
4
PhoneBurner
PhoneBurner
PhoneBurner is a power dialer and sales acceleration platform that helps B2B & B2C sales teams engage more contacts in quality conversations. Now with ARMOR - the most comprehensive and done-for-you spam protection and answer rate solution. With average answer rates >10%, PhoneBurner powers millions of conversations - with no awkward pauses or connection delays - for 3000+ revenue-focused clients. PhoneBurner blends calls, email, and SMS and handles time-consuming tasks - like leaving voicemails, sending emails, logging calls, and performing post-call workflows. Reps spend their time talking and closing deals. Manage an entire team from one dashboard. Access cutting-edge reporting and analytics, automatically distribute leads, monitor and coach reps live and ensure KPIs are trending in the right direction. Teams rave about the productivity increases, ease of use, answer rates, and commitment-free packages. Try PhoneBurner free today.Starting Price: $149/month/user -
5
AVOXI
AVOXI
The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.Starting Price: $19.99/month/user -
6
VICIdial
Vicidial Group
VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.Starting Price: $0 -
7
Freshcaller
Freshworks
Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.Starting Price: $15.00/month -
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NUACOM
NUACOM
NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.Starting Price: €9.99 per month -
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BIM POS
BIM POS
BIM POS is a provider of a full spectrum of point-of-sale, ERP (Enterprise Resource Planning), and IT solutions for hospitality and retail management. Our unique solutions range from front-end point of service and customer service tools to back-office operation management systems. With thousands of software implementations in more than 20 countries today, our team is always focused on innovating world-class features and options that are vital for day to day business operations, especially with regards to overall performance, marketing, and efficiency. With a 96% customer retention rate, and professional service, our core purpose and aim is to revolutionize how businesses are managed both easily and perfectly. https://www.bimpos.com/Starting Price: $500.00/one-time/user -
10
Sococo
Sococo
Sococo is the virtual office where distributed teams come to work together each day, side-by-side, no matter where team members might be. Down the hall, across campus, or halfway around the world—working in your organization's online office is even more productive than being on the same floor or in the same room.Starting Price: $13.49/user/month -
11
Smartz Solutions
Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customStarting Price: $55.00/month/user -
12
Monster VoIP
Monster VoIP
Monster VoIP was established to distribute superior voice quality and maximized uptime to customers from here in L.A. to New York to Washington, D.C. to Houston to Dallas to Chicago and beyond, while delivering unparalleled service and customer satisfaction. We started by setting up data centers in Las Vegas, New York, Dallas, and Minnesota to ensure geo-redundancy, with all endpoints multi-registered at all four facilities. (This is just a fancy way of saying that multiple locations means you can expect amazing voice quality and unparalleled business phone uptime.) We then made sure to offer a complete suite of communication tools in one platform. This means you and your team only have to learn our easy-to-use user interface for all of your communication efforts. To make good on our customer satisfaction promise, we then decided to provide personalized setup and ongoing 24/7/365 support to every business VoIP customer that walks through our (virtual) doors.Starting Price: $27 /month -
13
GigTel
GigTel
Transform your communications into an asset, not a resource drain. GigTel brings your team together through the most revolutionary, cloud-based communications platform to grow your business in the remote work environment. Streamline your selling processes by working & communicating in real-time, anytime, anywhere. Improve customer experience by getting in touch quickly, on-the-fly, real time collaboration or trouble-shooting (video, chat, text, voice). Rapidly optimize sales and customer conversations through real-time data analytics to make impactful business decisions -- on the fly. Too many companies struggle unnecessarily, from communication problems like complex legacy system maintenance, missed calls or unreliable service. We’re here to help. Rejuvenate your business with an easy-to-use, flexible and affordable hosted platform that unifies your communications and improves company outcomes. We make the transition quick and easy so you can reap the benefits.Starting Price: $9.95/user -
14
Barantum CRM
Barantum
Barantum CRM is a leading All in One CRM Solutions in Indonesia. Our services can accelerate your sales performance with meet/fulfill all of your customer relationship management needs, ranging from Sales CRM, Canvassing CRM, Omnichannel Chat, Ticketing & Help Desk, to Call Center Solutions. Barantum is also a trusted WhatsApp API Solution in Indonesia with over hundreds of businesses already joined. Barantum CRM can help you integrate all your business processes end-to-end using only one system. From monitoring KPI teams, calls, customer service, customer support, sales, post-sales and marketing automation. With ISO-certified technology, the solutions we use range from SMEs, banks, state-owned enterprises to multinational companies. With a total of 500+ businesses from various industries and 18,000 users are currently using Barantum, we believe that a good CRM system is one that can meet all needs from end to end.Starting Price: IDR 299K -
15
iCallify
iCallify
iCallify provides intelligent call center software that enhances customer experience with AI-powered features. Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, WhatsApp Business Calling, and real-time monitoring dashboards. Designed for scalability and efficiency, iCallify empowers businesses to optimize communication strategies and boost productivity. Focusing on delivering exceptional customer experiences, we offer tailored solutions to diverse industries' unique needs, ensuring seamless integration and robust performance. iCallify is your trusted partner in transforming telephony into a powerful business asset.Starting Price: $10 /user/month -
16
JustCall
JustCall.io
The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!Starting Price: $30 per user per month -
17
Spok Care Connect®
Spok
Communication among care team members involves a complex relationship between people, devices, and hospital systems. You might be struggling with an overwhelming surge of data, gaps in your communication, or inefficient communication workflows. These challenges make your job harder and negatively impact patient outcomes. There’s a solution to help – Spok Care Connect®. Spok Care Connect is the unified communication platform that provides care team collaboration, closed loop communication, and secure messaging to enhance your clinical workflows. It’s possible for one unified communication platform to solve the multiple challenges across different areas, departments, and locations in your health system. -
18
DialMyCalls
OnTimeTelecom
Send bulk text messages, automated phone calls and emails to entire contact lists in seconds. Set up a free account and get started today! Use our mass notification app to send out automated phone calls to a list of phone numbers in seconds. We make it easy for you to create, schedule and send your automated phone call to all your contacts at once. Quickly and easily send mass text messages to an entire list of phone numbers at once using our mass notification service. DialMyCalls offers both long code and short code text messaging. Reach your audience immediately! Our free bulk email feature allows recipients to listen to your recording or read your text message via email. Include email addresses in your contact file, and you’ll be ready to send your mass notification! DialMyCalls’ mass notification solution is easily accessible on your favorite mobile device. Just download the app and send your notifications from anywhere.Starting Price: $7.49 per month -
19
Zendesk Talk
Zendesk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.Starting Price: $19 per agent per month -
20
Kaleyra
Kaleyra
Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.Starting Price: $ 0.004 per SMS -
21
ICTContact
ICTInnovations
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact center software solution supporting both inbound an outbound call center functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with WebRTC based webphone and agent panel with full CRM integration options using REST APIs.Starting Price: $1500 one-time -
22
Dixa
Dixa
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. -
23
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
24
Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
25
Yeastar P-Series PBX System
Yeastar
More than just a PBX, Yeastar P-Series PBX System is a converged system purposed-built for SMEs that have higher expectations on business communications. As a “PBX-Plus-More” solution, the P-Series unify voice, video, applications, collaboration, and more together, helping SMEs to enable extra productivity, fill the UC gap, and accomplish more sophisticated tasks. -
26
SquadStack
SquadStack
Our outsourcing platform seamlessly manages your outbound calling efforts with a robust tech stack, artificial intelligence, and on-demand telecallers. Welcome new customers onto your platform and start their onboarding journey. Assist and educate your customers through the entire process of onboarding on your platform to reduce drop-offs. Onboard your gig workforce and engage with them regularly to increase retention and productivity. Reduce disruptions in your delivery lifecycle by reaching out to leads and confirming whether you should reattempt delivery or not, capture correct addresses, etc. Boost your customer experience & reduce RTOs by connecting with your customers over call to confirm COD orders and cancel duplicate ones. Save time and effort by seamlessly setting appointments for your sales team. -
27
VoIPTech Solutions
VoIPTech Solutions
VoIP is an advanced way of business communication which mostly finds it’s complete usefulness in contact centers. VoIPTech Solutions empowers contact centers with a complete Voice Over Internet Protocol (VoIP) solution across the globe. Our VoIP experts help you manage your contact center smoothly and improve the productivity of your agents. Our customized VoIP solutions are cost-effective and motivate start-up contact centers to grow in a competitive environment. You will get seamless VoIP communication Facilities with no phone lines required which will help you manage your agents remotely. VoIP technology is affordable than the traditional way of communication as it uses internet protocols to establish business connections from miles away. We provide you feature-packed VoIP services which ensure a proficient contact center solution. Depending on the size of your business especially contact centers, you can customize our VoIP services. -
28
iHelpBD
iHelpBD
iHelpBD is the major platform for constructing and publishing interactive decision Product. iHelBD is a private software program firm committed to provide market leading software program solutions. We specialize in VOIP software program and develop the usage of the ultra-modern standards and technologies. If you are searching for a VOIP phone system for your small business, iHelpBD is what you need. Unlike other VOIP solutions, iHelpBD works both as your internal PBX system and contact center for inbound and outbound calls. Importantly, when customers call you from a phone recorded in CRM, they will be identified, linked to assigned manager and their telephone call will be logged and recorded, if necessary. iHelpBD creates outstanding value by way of blending innovative software program solutions and methods with close customer relationships. We grant commercial enterprise solutions to all corners of the world, from individuals to large business enterprise organizations. -
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CoreNexa
CoreDial
Introducing CoreNexa: A transformative UCaaS platform and business model driving channel success, and delivering rich and comprehensive end-user experiences! CoreNexa improves the productivity and capabilities for all end users with a powerful Unified Communications Client and fully integrated mobile application, a class-leading omni-channel Contact Center and proven administration platform. By exceeding end users’ expectations, CoreNexaTM will empower you to be more successful than ever before while maintaining your core ability to sell, deliver, manage, and invoice. CoreNexaTM grew from a steadfast dedication to providing our Channel Partners with a platform that enables exceptional success in building a strong cloud communications business. After spending more than a decade developing the most competitive model for Partners to sell, deliver, manage, and invoice for cloud communications services, we’re devoting focus to the rich end user experiences your customers expect. -
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Webex Contact Center
Cisco
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.