As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value. Powered by Amelia, the Digital Employee Builder enables companies to design custom-made, no-code Conversational AI at scale for a variety of use cases, accelerating deployment speed and time-to-value. Amelia's brain uses episodic memory, process memory, intent recognition and emotional intelligence to respond to complex queries, process transactions and deliver personalized customer service. It's why she's the industry's Most Human AI™. Amelia stores facts, concepts, and the associations between them in her semantic memory. From standard operating procedures (SOPs) to policy documents, she can be trained to apply them to conversations.