Best CRM Software in Africa - Page 25
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Compare the Top CRM Software in Africa as of November 2025 - Page 25
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1
kustomeroo
kustomeroo
The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.Starting Price: $19 per month -
2
Vepaar
Vepaar
Connecting with your audience on WhatsApp has never been easier! Vepaar has the right tools for you to create and run your business page, and seamlessly interact with your customers anytime, anywhere. Sort your contacts, messages, and media files with tags. Create and use different filters and analyze them in a powerful dashboard. We know them feels. So, we brought you the Quick Reply feature - one-tap responses for quick communication. And, you can pass the dynamic fields too. Convert your leads to customers with the help of the Sales Funnel. Filter your WhatsApp business customers based on various funnel stages and send them a personalized message, for the sake of good relations. With the Auto-Sync Chat feature, you can easily sync the entire conversation of any contact, group, or broadcast list. Access them anytime from your Vepaar account.Starting Price: $4.99 per month -
3
Cardina
Caldera Labs
Cardina is a customer engagement platform designed to enhance support and sales interactions by enabling real-time visual guidance on customers' screens without requiring downloads or meeting links. Its co-browsing technology allows agents to see, draw on, and control customers' screens, facilitating faster issue resolution and improved customer satisfaction. Cardina integrates seamlessly with existing tools, offering features like session recording, data masking for security, and compatibility across various devices and web technologies. The platform is trusted by leading customer experience teams and has been shown to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Cardina offers flexible pricing plans to cater to businesses of all sizes, from startups to enterprises.Starting Price: $69 per month -
4
Youengage
Youengage
Use personality tests and knowledge quizzes to generate and profile your leads. Create and share conversational surveys and forms and get +35% higher completion rates. Provide value to your users using business calculators or interactive product recommendations. Ask the right questions and boost your data collection with a simple but powerful format. Activate your audience using live polls, quizzes, and Q&A both in-person and in virtual meetings. Generate and profile higher-quality leads. Boost your content with interactive tools and engage users. Drive traffic to your website. Use customer feedback and unique insight. Intuitive and effortless panel with unbelievable possibilities. Create smart quizzes, polls, and surveys in a minute. Easily embed and share your interactive content. No coding skills and additional features are required. Interact with your audience during live events. Allow them to be participants and future leads. Build the crowdsourcing platform.Starting Price: $ 19 per month -
5
Doter
Doter
Empower customers to provide real-time feedback. It helps you in proactively reducing churn and driving growth. It helps you take action on your customers' feedback. Still using Google Forms for NPS & customer feedback? If yes, then you must be wasting close to 8 hrs per week to come up with actionable insights. In some cases even more than that. Quickly launch one or multiple 5-Star or NPS surveys from the dashboard. Share the survey via email, SMS, or even your favorite tools via Intercom, Mailchimp, Zapier, and 20 different tools. Use the powerful dashboard to find actionable feedback and improve the key areas. Pass more customer details via URL parameters which makes it easier for your users. Get actionable insights by asking the right questions at right time. Convert your promoters to positive online reviews and grow organically. It's simple, affordable & efficient.Starting Price: $39 per month -
6
IntouchSurvey
Intouch Insight
Keep your customers coming back by digging into what they love about your brand and listening to what they want to see in the future. Look for new opportunities across the customer journey to reveal additional needs you can fill and ensure nothing is left on the table. Replicate success across by applying insights and learnings from existing customer surveys to attract and impress all that follow. IntouchSurvey™ empowers multi-location businesses to understand how your brand is performing across your entire organization. Pinpoint which CX initiatives have the biggest impact on your KPIs using advanced predictive analytics. Build limitless custom workflows to enhance reporting, deliver operational efficiencies, and drive high-value, proactive actions.Starting Price: $199 per month -
7
allswers
allswers
Allswers turns opinions into business insights. Allswers is an experience management platform. Make decisions based on real-world data. Generate surveys that deliver value to your company by boosting customer and employee loyalty and measuring quality processes. We help you design surveys that provide unique insights into the experiences of the most important people to you. Solutions that measure the value processes of your company. Automate how you monitor customer interactions and gain a clear understanding of their behavior. Evaluate the set of attributes, benefits, or values that consumers associate with your brand. Manage employee engagement and boost productivity. Monitor quality indicators to ensure you meet every standard. Experience management helps to identify opportunities for growth. Simplify tasks and generate automatic workflows and integrations to obtain valuable insights.Starting Price: €85 per user per month -
8
CIOPulse
Silversix
Get the metrics and insights you need to coach your IT staff, drive service improvement and improve the IT customer experience. Everything you need out-of-the-box. Be ready to go live in days. CIOPulse is a user feedback system designed for CIOs and IT Service Delivery Managers who want to foster a customer-centric culture in IT. Based on Net Promoter principles, CIOPulse collects feedback via support ticket, project and relationship surveys, and gives you the metrics, alerts and insights you need to drive service improvement. CIOPulse's short, responsive, touch-enabled surveys look beautiful on all your users' devices. Overcome survey fatigue and enjoy higher response rates. Other surveys just don't look this good! Track and compare Net Promoter Scores for individuals, teams, departments, customer groups, projects and IT overall.Starting Price: $595 per month -
9
AirVote
AirVote
Contactless tool for gathering and analyzing real-time customer feedback from your restrooms and other places. A question with a QR code is displayed as a sticker, handout card, poster, or stand. Your customer scans the QR code and votes with one click. Happy customers are directed to social media to write a review. Get AirVote QR smileys for your business. Select questions you would like to ask your customers. Easy-to-read reports show service trends by time or location. If you get an alert, you can send your maintenance over. Optimize maintenance schedules. Measure the performance of your staff and your business. Involve customers in your business. Anonymous feedback tells you things you may never know about. Increase your profits. Customer feedback from Airvote can show that your client needs more services than they originally ordered. Get more positive reviews on social. Send happy customers directly to your review pages on social channels.Starting Price: $30 per site per month -
10
IndeCX
IndeCX
Listening to your customer from start to finish is what builds a unique experience. With the NPS® (Net Promoter Score) method, calculate, apply and monitor data in real-time with IndeCX. Present in more than 30 countries, we are the only tool with ISO certification for quality, market research, and information security, which guarantees the protection and confidentiality of your information. From setting up surveys, and creating questionnaires, to reporting, you can customize your study. We are a solution that adapts to your needs and your business. IndeCX has artificial intelligence for categorization, sentiment analysis, root cause interpretation, as well as providing assertive and accurate analysis. We are ISO 9001 (quality), ISO 20252 (market research) and ISO 27001 (information security) certified, affirming our commitment to quality and delivery. More than 300 clients in Brazil and Latin America are monitored by our tool.Starting Price: Free -
11
SurveySensum
SurveySensum
AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.Starting Price: $99 per month -
12
Surveyed
Spicyfy Ventures
Make your product reviews come alive with video/text feedback from actual, authentic customers. Define your survey metadata ie., type of questionnaire, options such as is video/text mandatory etc. Once you describe what product you want to review, send as many invites as you want to your user base. Once you get your required number of responses, finalize them to create one video for each reviewer or the whole survey as per your need. Video surveys helps you in understanding your customers more compared to regular text surveys. We segregate positive and negative responses based on sentiment analysis. Users can respond to your survey with our app as well as web app without any compatibility issues. We've designed our services to be secure from the very start without allowing any un authorization.Starting Price: $49.99 per month -
13
Screeb
Screeb
Behind identifiers and events triggering, Screeb helps you to know who is using your app: Power Users, people slipping away, cohorts... Focus on people and not on features! Stop being overwhelmed by metrics and dashboards and get a clear understanding of why your users act like this, what they want and what you should do next. Our Product-Led User Research approach helps you spot key improvement areas and act sooner. Deploy Screeb natively in your web and mobile apps or connect to Segment to use your existing tagging plan. Share insights and learnings in your daily product, customer success or marketing tools to act sooner.Starting Price: €39 per month -
14
Overloop
Overloop
We've built all the features you need to run multi-channel outbound campaigns, start more conversations, and close more deals. Our powerful algorithm will find missing email addresses and automatically enrich your contacts. Organize your contacts in lists, but also using our dynamic smart segments. Your business is unique, this is why we allow you to personalize Overloop with custom fields. Connect your LinkedIn account, and automate profile visits, connection requests, and even direct messages. Track opens, clicks, visits, bounces, replies, and even out-of-office or automatic replies. Send your emails as replies to your previous emails. Generate more revenue and spend less time on repetitive tasks by setting up powerful workflows using a simple, visual interface. Tasks are powerful to get things done. Create different kinds of tasks depending on your needs: action, call, email, etc.Starting Price: $99 per user per month -
15
Upnify CRM
Upnify
Upnify is a CRM designed by business leaders for the international market. Upnify provides you with the opportunity to follow up on each of your leads, generating more opportunities that can translate into new sales for your company. Upnify's tools simplify the activities that impact the executive's work, saving time and increasing effectiveness. Enhance your management skills with Upnify, standardizing the phases of your commercial process and make a successful impression on your prospects. The beginning of any well-managed commercial organization is its database, since it contains valuable information that can be reflected in great economic benefits if used correctly. We not only need a well-organized database to manage our customers, but also a tool such as a CRM system that facilitates the management of this database and the customer relationships, and, where the commercial activity is reflected.Starting Price: $14 per user per month -
16
SalesPype
SalesPype
SalesPype does the work of multiple software applications, this allows you to cancel other services you are paying for on a monthly basis. One of the most popular features inside SalesPype is our geo-farming tool. With SalesPype you can highlight a specific region, neighborhood, street, or even a specific home on a Google map. We will then find data on all the individuals that live there. We are able to pull in a variety of data points like name, email, phone, mortgage info, x-dates, home value, credit score range, income, and more. You can then use SalesPype to reach out to these prospects via email, video email, text, ringless vmail, and direct mail. In order for a business to be successful, you need leads and a system to convert those into clients. Due to our open API and direct integrations with Facebook & Zapier it’s easy to connect your lead sources directly to our platform. You can also upload a list directly to our platform.Starting Price: $79 per month -
17
Unbox ERP
Unbox ERP
Enterprise resource planning (ERP) is a process used by companies to manage and integrate the important parts of their businesses. Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. An ERP/CRM system gives everyone, from sales, customer service, business development, marketing, or any other line of business, a better way to manage external interactions and relationships. Gartner predicts that by 2021, CRM will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. A cloud-based solution, open source ERP/CRM, over 30 base modules for your business, and over 500 addons to help you expand and grow. Supports all Industry Segments, flexible integration features, multilanguage and multicurrency features.Starting Price: $60 per month -
18
DoliCloud
DoliCloud
Manage your business from marketing to accounting. Software designed for immediate use, without training. Fast and optimized for multi-station, mobile, and multi-user access. Developing in open source, hosted in France, customizable and extensible, you keep control of your data. You can switch to self-hosting at any time. The openness of the code makes it possible to find and integrate many optimizations allowing the solution to consume less memory, disk space, and electricity than another solution with equivalent functionalities (eco impact under evaluation). The manufacturing process is also streamlined (reuse and sharing of developed components, full telecommuting, mobile use compatible with old smartphones). Install the open source suite Dolibarr ERP and CRM on the cloud in just one click. You are ready to use it with no restriction (15-day free trial, no credit card required, full access to database, program files, setup). We can provide you with free online instances.Starting Price: €12 per month -
19
Partoo
Partoo
Let’s develop together your online visibility and your e-reputation to attract new customers to your points of sale! Automatically distribute information about your establishments on major directories, GPS, search engines, social networks, and review sites. Centralize the reviews left on your establishments whether they come from Google, Facebook, or TripAdvisor. Get regular reports, analyze them and respond to them from a single interface. Encourage your satisfied customers to leave you positive reviews on Google Business Profile. Optimize your website with a store locator and customizable pages per location. Make your point of sales stand out on the queries associated with your activity. Centralize messages received on Google Business Profile and easily reply to them centrally or locally. Let’s develop together your online visibility and your e-reputation to attract new customers to your points of sale!Starting Price: Free -
20
TendrX
TendrX
From here on you can manage your customer opportunity and add more details about equipment, transport modes, your financial targets, etc. Manage your tenders, RFQ’s, bids, and other opportunities with our cloud-based platform. There are many CRM platforms out there but we felt most miss specific functionality for logistics. Not only did we build unique features for logistics but we also link directly with our marketplace. In the near future, we will be adding more integrated modules that will offer even more value to our customers. That makes TendrX a must-have for every carrier! We are a CRM platform for logistics service providers and a marketplace where shippers can find new carriers and manage their network. TendrX offers fully cloud-based solutions and is focused on streamlining logistics activities related to sales, tenders, marketing, and overall process efficiency. We offer subscription models and ease-of-use of our software.Starting Price: €9.95 per month -
21
Voiro
Voiro
Streamline your ad ops workflows, saving your teams hours of time in setting up and managing campaigns. Integrate with multiple ad servers, custom ad servers, and all your downstream tech stack. Voiro abstracts away the complexity so you don’t have to worry about it. Empower your teams with data, alerting them to growth opportunities, revenue at risk, and a wealth of reports. Helping them truly grow your business. Turn revenue from lagging to a leading indicator with real-time, accurate projections of revenue across all your channels, business streams, and systems. Cut your monthly accounting and billing cycles down to minutes with Voiro’s real-time revenue reconciliation. Automate and configure revenue reports compliant with most popular ERP systems, backed by Voiro’s accuracy guarantee. Get complete visibility into your business with Voiro’s APIs that push revenue numbers into all your downstream systems.Starting Price: Free -
22
Platforce CRM
Platforce
Platforce CRM is a cloud-based all-in-one Closed-Loop Marketing, Customer Relationship Management and eDetailing solution for pharmaceutical and life science companies to automate industry-specific business processes and improve customer engagement. The System allows you to provide the marketing and sales activities in full: from the marketing cycle initiation through databases creation, territories assigning, and calls carrying – to KPI analysis. The platform includes a handy built-in planner to schedule medical representative activities; and its parameters are configurable enough to meet your business requirements. Among other functions, the Platforce CRM allows various calls performance, including remote calls, and statistics analysis after the call.Starting Price: $15/month/user -
23
Mobilo
Mobilo
For people who want to make a great first impression. Tap and share your contact details, gather leads, and connect to over 3,000 apps and CRM tools. Not just for in-person meetings, but also for online networking and virtual events. Compatible with all modern smartphones, Apple and Android. Included with all cards. Switch between modes, depending on the situation. Meet up and share your contact details or switch to lead generation mode to receive contact details and send them straight to your CRM. Share your contact details and links to your website, and all of your social channels. Your own personal landing page, customizable with the team's package add-on. Send leads automatically to your CRM or any of the 3,000 connected apps. Send people straight to your website, download link, presentation, or Calendly. Tap your card on a phone and share your contact details without contact. Open your camera and scan the QR code for older phones.Starting Price: $7 one-time payment -
24
Switchit
Switchit
Finally, a digital business card platform that's both powerful and easy to use. Upload or record engaging video content such as demo videos, explainer videos, real estate videos, or promo videos to captivate people's attention. Easily share your digital card with anyone you meet through the online user portal, text message, email, social media, a QR code, or a POS system. Create a reminder, and set alerts based on the day and time to ensure follow-up meetings don't fall through the cracks. Conveniently call or text contacts from the app, add new contacts, edit existing contacts, export contacts to your phone or add personalized notes. Share your contact details at conferences, networking events, social events, or while prospecting. Attach a document to your digital card (eBook, whitepaper, flyer, fillable form, etc.) Share your digital business card with people from other countries through built-in international messaging.Starting Price: $6.99 per month -
25
KADO
KADO
KADO is a smart networking solution that helps professionals build meaningful relationships that turn into deals. With KADO, deal makers reduce time spent on contact management by more than 30%. Empowering business professionals to create meaningful connections is at the heart of what we do. Built for relationship-driven professionals and packed with powerful networking features, KADO is redefining networking as you know it. Paper business cards are in the past. With KADO, you can create and personalize your own digital business card: save time, and money and make a statement by showing your prospects that you are up-to-date with the latest technological trends. With KADO, sync all your contacts from different sources, including Google, Outlook, and your CRM, into one easy-to-use interface. Keep track of your contacts and events by easily recording, organizing, and sharing your notes without leaving the app.Starting Price: $3.71 per month -
26
SnapDat
SnapDat
We've made mobile contact sharing amazingly simple and fast. With SnapDat™, you just launch, select & send! It's that easy. It's that fast. If your contact has SnapDat™, they'll get your SnapCard™ in an instant. If they don't, you can still use SnapDat™! Just go with “Plan B” and you can email a vCard instead, we'll even include an image of your SnapCard™! First impressions count. With SnapDat™, you can present yourself & your contact information in a manner that suits the moment. Whether it's an important business event or a casual social outing, SnapDat™ has you covered with over 40 different SnapCard™ Designs, each with its own unique style, layout & font. If you're looking for a SnapCard™ that's trendy, understated, edgy, or strictly business, we've got it. Download your free version of SnapDat™ & start designing your SnapCards™ now. SnapDat™ provides multiple design layouts expressly for inserting your organization’s logo.Starting Price: Free -
27
dot
dot
Only one person needs a dot and everyone can connect. Works with all types of phones, both iPhone and Android. No app is required to share your profile. It opens in the browser. Built to last a lifetime. Update your info as it changes. Personalize the look of your digital business card. Add all of your contact information. Personalize the look of your digital business card. Add all of your contact information. With a single tap, you'll be able to transfer your dot. profile and begin connecting with style. Share your contact info, social accounts, music, payment info & more. With two ways to share, tap & QR code, standout when networking. networking. A new way to network. The durable finish and adhesive backing allow for a whole new way to connect. The ultra-thin design and adhesive backing ensure you always have a way to connect. From $100/bundle with bulk discounts available, and minimum order of 5 bundles.Starting Price: $20 one-time payment -
28
QRCodeChimp
QRCodeChimp
Rated #1 QR code generator and management platform for business and marketing. Create free custom QR codes online with logo, advanced analytics, bulk upload, APIs, and shapes for links, social, apps, forms, URL, vCard, Facebook, Instagram, websites, YouTube, and more. Our custom QR code shapes and stickers with CTA get you the highest QR scans in the market. You may set the QR logo and color to immerse it with your branding. Our real-time, in-depth location, device, and scan analytics help you A/B test and tune your QR code marketing campaigns for the best ROI. Our bulk-upload and folder features provide you with everything you need to scale your campaign from single to 1000s of campaigns for your multiple clients. Our user-facing interface can be white-labeled to have complete control over your branding. White-labeled QR Codes increase consumers' trust in your brand. We provide highly engaging and converting pre-built landing pages to engage the customers post-QR scans.Starting Price: $6.99 per month -
29
Doorway
Doorway
Customize your card designs and choose if you want hard-coded or connected cards. Remotely add/remove/edit cardholders, have multiple admins in your organization and bulk manage cardholders. Tailored infrastructure for departmentalized businesses. Access scan analytics, share profile pictures, and get peoples' details back when using Doorway connected cards. Integrate HR management software, log in using SSO, design a custom branded domain, and have full access to Doorway’s comprehensive information security documentation. When you subscribe to Doorway's professional, business or enterprise tier, we plant trees for you every month. Your information security and privacy are our priority. Doorway employs industry-leading information security practices and policies, as certified through our compliance auditor, EY. Entirely customize your organization’s cards, you can update the design at any time. Each cardholder is sent an email with a link to save Doorway to their digital wallet.Starting Price: $20 per month -
30
Teamzy
Teamzy
Teamzy organizes and manages your relationships for your network marketing business. Never feel salesly, we help you build authentic relationships. Complete your income-producing activities in less than an hour a day. Track and manage your prospects, customers, and team. Always know what to do next to grow your business; just follow the system. You didn't start your network marketing business to burn through friends and relationships, right? But at the same time how are you supposed to make sales and grow your team? Today, it’s about building real relationships and staying in contact with people consistently, so they think of you when they need a professional. This allows you to become the person they trust and recommend to friends and family. They'll either become a customer or join your team, and if not, they'll still become an advocate for your business! It's far more rewarding, and it's the way business is supposed to be done!Starting Price: $29.99 per month