Page 28 | Best CRM Software in Africa of 2025

Pepper Cloud

Pepper Cloud is the #1 AI-powered sales CRM software designed for small and medium-sized businesses. The platform integrates with popular messaging channels such as WhatsApp and Facebook, allowing users to connect with leads and customers through their preferred communication channels. It offers sales pipeline management features that enable users to customize sales stages and view real-time visibility into their sales activities. Pepper Cloud also includes automation capabilities to help eliminate repetitive tasks and integrate with various business tools like Mailchimp, Xero, & Zoom. The analytics dashboard provides users with insights into their business performance. With Pepper Cloud, users can handle lead management, account tracking, opportunity nurturing, sales pipeline visualization, revenue forecasting, campaign monitoring, and customer interaction tracking. Its AI chatbot helps auto-capture leads, automates chat flows, manages tasks & provides 24/7 support.

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PortalCX

PortalCX, Inc.

Informed customers are happy customers. PortalCX is an all-in-one experience platform, delivering a customizable portal to view their project progress and automated communications to give them peace of mind. PortalCX gives you and your customers a real-time view of projects in one easy-to-use app that also serves as a central hub for two-way communication, referrals, and promotions. Our intuitive app mirrors your progress and automates customer service tasks so you and your customers can keep track of any task, while two-way communication and email tools allow you to sync seamlessly. The best news? It all happens in one place. Poor communication causes stress and customer cancellations. Real-time project updates through PortalCX restores customer confidence and reduces churn and support costs by 20%. PortalCX keeps your customers up-to-date on project progress—while automatically prompting customer reviews and referrals.

Starting Price: $79 per month

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Privyr

Privyr is a mobile CRM designed for sales and marketing professionals who generate leads online and require an efficient way to access, contact, and convert leads directly from their phone or laptop. It seamlessly integrates with popular lead sources such as Facebook, TikTok, Google, and WordPress, and works effortlessly with communication platforms like WhatsApp, SMS, iMessage, email, and phone calls. Key features include instant new lead alerts delivered via the Privyr app and email, allowing users to immediately view contact information, custom answers, and ad campaign details. The one-touch quick response feature enables auto-personalized introductions through WhatsApp, SMS, or email without the need to type, copy and paste, or save contacts to the phonebook, simplifying the follow-up process. Privyr also offers lead distribution capabilities, allowing users to share leads with others via email, set up multiple recipients for each lead source.

Starting Price: $18.33 per month

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PlanProphet

PlanProphet is a customer relationship management and marketing automation engine tailored for the printing and graphics industry. Powered by Salesforce, it integrates seamlessly with your print estimating platform to provide lead management, data analytics, and comprehensive customer relationship management. PlanProphet automates customer-facing communications, such as quote follow-ups and post-sale check-ins, to boost productivity and enhance the customer experience. Its system optimizes the approval process by allowing users to send proofs to clients, monitor them live, and automatically send reminders. The platform also offers a mobile app, enabling users to access customer data, view and send quotes, and manage prospects in real time. PlanProphet's project management module, powered by Asana, helps track projects, streamline communication, and boost productivity effortlessly.

Starting Price: $50 per month

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Monocl ExpertInsight

Definitive Healthcare

Monocl ExpertInsight provides comprehensive intelligence on over 15 million global experts across various therapeutic areas, enabling users to identify and engage key opinion leaders and other influential professionals in the healthcare and life sciences industries. It offers powerful search functionality and live filters, allowing users to quickly find the most relevant experts. The platform also integrates social media and news activity to help users understand an expert's digital influence. The ExpertGO companion app allows field-based teams to access expert insights on the go. With AI and machine learning technology, Monocl ExpertInsight provides up-to-date information on experts’ activities, including publications, clinical trials, presentations, social media engagement, and more, helping users make informed decisions, enhance scientific impact, and develop strategic partnerships.

Starting Price: Free

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Wave Digital Business Card

Wave Connect

Wave Connect offers a modern digital business card solution that allows individuals and businesses to easily share and update their contact information. Through the platform, users can create personalized digital cards, which automatically update when contact details change. The platform integrates with popular CRM systems like Salesforce and HubSpot, enabling seamless lead capture and follow-up. Whether shared via a QR code, email, or NFC, Wave Connect offers a convenient, eco-friendly alternative to traditional business cards, making it easy to stay connected and professionally updated.

Starting Price: $9/month

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Tap

Tap is a digital business card solution that leverages NFC and QR code technologies to enable professionals to share contact information, social media, files, and more with a simple tap. Users can select from various Tap products, including cards, stickers, and keychains, to suit their preferences. By downloading the free Tap app, individuals can create a customizable profile, adding personal and professional details, which can be updated in real time. Activating a Tap product through the app allows seamless sharing of information; recipients do not need an app to receive the user's details. Tap's products are compatible with a wide range of devices, utilizing NFC for newer smartphones and QR codes for older models. For businesses, Tap offers a platform to create and manage digital business cards for employees, track interactions, maintain brand consistency, and access real-time analytics on networking performance.

Starting Price: Free

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Swipe One

Swipe One is an AI-driven CRM and marketing automation platform designed to help digital businesses streamline their sales and marketing processes. It offers a centralized CRM that allows users to organize leads, track interactions, and automate outreach, featuring lightning-fast contact management and a 360° view of customer segments. It includes AI Agents capable of qualifying leads, personalizing emails, and automating responses, effectively acting as virtual sales assistants. Swipe One also provides marketing automation tools to build onboarding sequences and trigger campaigns based on user actions, as well as dynamic email marketing capabilities for personalized communication at scale. Additionally, it integrates seamlessly with various apps like Stripe, Calendly, and Chargebee, enabling automated actions and data synchronization across platforms.

Starting Price: $19 per month

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CRMJIO

Ur Heaven Space Pvt Ltd

CRMJIO – Smart Billing. Grow Fast. CRMJIO is an all-in-one billing and CRM software designed for service and repair businesses like mobile repair shops, computer service centers, automobile workshops, and electronics service providers. With CRMJIO, you can easily manage repair jobs, sales, purchases, inventory, expenses, staff, and customer communication through SMS, Email, and WhatsApp. The platform offers features like job tracking, profit and loss analysis, inventory control, multi-branch management, and referral rewards. Cloud-based and easy to use, CRMJIO helps businesses streamline operations, improve customer service, and grow faster — all at an affordable price. Start your 7-day free trial and experience smart billing with CRMJIO today!

Starting Price: $9/month

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NodCards

NodCards is a brand visibility platform giving businesses the power to expand their brand instantly. With NodCards for your team, every employee gets a digital business card, email signature, QR code and sharing link that gets your brand seen, shared and saved. Get up to 10x visibility for your brand. Build trust and confidence fast with a unified brand presence across all customer touch points including web, mobile, email, search and social media. Try NodCards free today and see brand growth right away! BENEFITS - See your brand grow in real time with advanced analytics that show you where, when and how your customers found and engaged with your team. - Increase employee engagement and grow your brand fast by giving every employee a unique link that they will be proud to share with their friends, family and colleagues. - Improve customer experience by making it simple for your customers and prospects to connect with your team in one click.

Starting Price: $3/user/month

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Salesforce Media Cloud

Salesforce

Salesforce Media Cloud is a unified, agile platform that enables media and entertainment providers to rapidly launch, monetize, and automate media experiences. It integrates audience and advertiser data to maximize monetization across every channel, offering faster ROI with prebuilt modules, workflows, automations, and applications that deliver the most commonly used business processes for media. It includes an industry-specific data model, Omniscript for crafting dynamic customer interactions without code, and a Business Rules Engine for agile, personalized, automated decisions across media industry workflows. Media Cloud also features Advertising Sales Management to accelerate sales and optimize campaign performance, Industries CPQ for advanced order capture and guided selling capabilities, and Order Management to cut costs and drive efficient growth with a customer-first, distributed order management system.

Starting Price: $325 per month

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Circo

Circo is a customizable digital business card platform that enables professionals to create and share personalized, eco-friendly contact profiles without the need for physical cards. Users can design their profiles using over 40 templates, incorporating elements such as contact information, social media links, videos, and portfolios. These profiles can be shared via QR codes, NFC-enabled devices, or digital wallets, allowing recipients to access the information instantly without requiring any special app. Circo also offers AI-powered lead capture features, including business card scanning and event badge recognition, facilitating seamless contact management and CRM integration. For teams, Circo provides tools to manage multiple profiles, track networking performance, and organize contacts efficiently.

Starting Price: Free

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Ikeono

Ikeono enables retailers of all sizes to grow their business by communicating more efficiently and effectively through text messages. The all‑in‑one platform offers business text messaging, automated review requests, secure Text‑to‑Pay, and web‑chat‑to‑text conversion to turn browsing visitors into customers. Retailers can also automate Net Promoter Score (NPS) feedback via SMS to repair relationships or amplify promoter voices, and manage customer conversations through a unified inbox. Integration with Lightspeed POS enables texting in‑app, sending sales receipts, quotes, work‑order updates, special‑order alerts, and automated NPS/review campaigns. Launched in 2018 as a bike‑shop service app, Ikeono has expanded across industries (bike, golf, jewelry, pet, boutique) with features like text payments, review automation, scheduled messages, etc.

Starting Price: Free

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Asseco QASIDA

Asseco Solutions, a.s.

QASIDA is a cloud-based ecosystem of over 170 modern applications designed to streamline business processes across multiple industries. Its suite includes ERP, CRM, AI-powered stock forecasting, service order management, rental tracking, and a comprehensive eCommerce solution to support online sales. The platform allows users to access company data anytime, anywhere, from any device, enhancing mobility and flexibility. QASIDA reduces IT infrastructure costs by eliminating maintenance and update expenses and enables businesses to scale services according to current needs. Integrations through QASIDA’s innovative API ensure seamless data exchange across different systems and applications. Overall, QASIDA helps companies increase efficiency, improve data visibility, automate workflows, and enhance cooperation.

Starting Price: €35/month/user

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Pally

Pally is an AI relationship management platform that aggregates your connections from iMessage, WhatsApp, LinkedIn, Google, and X, then uses machine learning to research and analyze everything they’ve ever posted online. It helps you prepare for meetings by surfacing relevant background and conversation prompts, stay in touch with personalized reminders and follow-up suggestions, perform natural-language searches across your network, such as finding contacts in specific locations or those you haven’t spoken to recently, add people to customizable engagement pipelines, and monitor relationship health via interactive statistics that track your social activity against benchmarks. By centralizing insights from all your social channels into a single interface, Pally automates timely communication, uncovers hidden opportunities, and empowers you to build deeper, more meaningful connections without juggling multiple apps.

Starting Price: Free

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Clarify

Clarify is an autonomous CRM that automates pipeline creation, meeting administration, and CRM updates by auto-tracking emails, meetings, and other customer interactions; enriching prospect profiles with missing details; and turning interest into booked calls through smart, hands-free follow-up sequences. It prepares sellers for every meeting by summarizing past conversations, product usage, and insights; captures key call highlights in real time; and auto-generates CRM updates, next steps, and automated workflows without manual entry. Clarify also ingests product usage, emails, calls, and site activity to deliver unified data, no-code workflows that trigger record updates and follow-ups, and revenue-intelligence dashboards that surface performance metrics, early risk signals, and growth opportunities, all within a single web or macOS interface integrated with major sales and marketing tools.

Starting Price: $20 per month

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Csmart Telco CRM

Covalense Digital Solutions

Csmart Telco CRM is a scalable, cloud‑native platform that empowers telecom operators—including MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—to optimize the entire customer lifecycle. It centralizes customer data across lead-to-bill, automates workflows (sales, CPQ, orders, approvals, notifications), and uses AI‑driven ticketing and assignment to speed resolution. Key features include: Unified product catalogue with flexible bundling Accounts, orders & lifecycle tracking Custom workflows & real-time reporting Auto-assigned cases & approvals Multi-channel notifications Churn management and loyalty programs Aligned with TM Forum ODA and Open APIs, it boosts sales efficiency, accelerates time-to-market, enhances CSAT, and strengthens retention—all with secure, role-based access.

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Csmart CX

Covalense Digital Solutions

Csmart CX is an AI-powered, cloud-native platform that enables personalized, seamless, and omni-channel customer experiences for telecoms and enterprises. With a microservices architecture, it supports real-time engagement, intelligent automation, and end-to-end customer journey management—from onboarding to billing to care. Powered by AI/ML and Generative AI, Csmart CX analyzes behavior, predicts intent, and triggers contextual actions across channels like apps, SMS, email, WhatsApp, and more. It provides a unified 360° customer view, dynamic workflows, and rich analytics to boost satisfaction and retention. Easily integrable with existing BSS, CRM, and billing systems, Csmart CX accelerates digital transformation with scalability, security, and performance. It empowers organizations to create meaningful, data-driven interactions and deliver measurable business outcomes.

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ClearCRM

ClearCRM is an all-in-one CRM and business platform designed for small teams. It brings together sales pipelines, project tracking, invoicing, email automation, and customer support into a single, connected workspace. Manage your entire customer journey—from lead to launch to long-term support—without switching tools. With drag-and-drop pipelines, visual project timelines, AI-powered content tools, and flexible automations, ClearCRM helps you close deals, collaborate better, and scale smarter—all from one login.

Starting Price: $9/month/user

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NinjaPipe

NinjaPipe is an AI-powered CRM and sales automation platform designed to centralize and accelerate growth by giving businesses one unified workspace to manage leads, clients, communications, deals, tasks, and branded client portals. It combines automated pipeline management, deal tracking, contact consolidation, and customizable client portals to surface what’s next in the sales process while reducing manual coordination; users can share documents, chats, deals, and tasks with contacts through white-labeled portals, automate follow-ups, and keep all touchpoints tied to opportunities. The system emphasizes simplicity and visibility, offering inbox-style interfaces, real-time activity feeds, and integrated support ticketing, so teams can respond faster, maintain context, and reduce friction between sales, operations, and customer success. NinjaPipe also layers in growth-oriented automation, triggered actions, smart reminders, and workflow rules, to keep prospects.

Starting Price: $49 per month

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iSales CRM

IT IDOL Technologies

iSalesCRM is an AI-powered Customer Relationship Management (CRM) software built to simplify lead-to-deal management and help businesses close faster. With a clean, intuitive interface, it enables teams to capture and organize leads, prevent duplicates, manage multiple contacts per account, and track deals with stage, value, and closing dates. The activity tracker centralizes calls, emails, notes, and follow-ups, ensuring no opportunity slips away. AI-generated insights provide sales teams with key points, pain points, and next steps, while smart suggestions recommend the best follow-up times and relevant content to share. Designed for modern sales teams, iSalesCRM supports longer B2B sales cycles, high-value deals, and multiple stakeholders with ease. As a cloud-based solution, it is accessible from anywhere, helping startups, SMEs, and growing enterprises stay organized and productive. Plus, its free plan for up to 10 users makes it a cost-effective choice to scale sales.

Starting Price: $0

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WeLevel

WeLevel is an all-in-one AI-enhanced marketing and customer relationship platform that empowers businesses to convert leads into loyal clients through a seamless, automated workflow. It supports capturing tools such as social media management, website chat widget, forms and surveys, and online appointment booking, then nurtures leads via automated nurture sequences, email and SMS marketing, a unified inbox, phone system with autodialer, and task automation. For closing opportunities, users benefit from CRM with sales pipeline visibility, invoicing and payment management, reputation and review tracking, built-in reporting and analytics, and even website and funnel-building capabilities, all designed to plug workflow gaps and streamline operations.

Starting Price: $999 per month

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SPP.co

SPP.co is an all-in-one client-portal platform purpose-built for digital service and productized agencies, bringing billing, onboarding, projects, support, CRM, forms, portals, and payments into a single branded workspace. Agencies use their customizable order and intake forms to guide clients into buying services or subscriptions online, automatically create invoices or Stripe subscriptions, and assign projects/tasks based on rules and status. The system provides a white-label portal for clients, even allowing custom branding, domain, colors, and templates, where clients can review invoices, pay, see project status, and collaborate without leaving the portal. Behind the scenes, the admin side supports team inboxes, permissions, internal & external messaging, task assignment, order history, custom statuses, and role-based views so agencies can scale workflows of 2 up to 200 staff. Extensive integrations, APIs, and webhooks enable checkout flows, subscription billing and more.

Starting Price: $99 per month

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CRM9

CRM9 is an intelligent, cloud-based Customer Relationship Management platform designed to streamline sales, marketing, and customer support in one unified system. It offers complete contact and lead management, tracking every interaction to build 360° customer profiles. The sales pipeline provides visual deal tracking, forecasting, and workflow automation to close more deals efficiently. Marketing automation enables targeted email campaigns, segmentation, and analytics to boost engagement. The integrated service desk manages tickets, escalations, and multi-channel support, improving customer satisfaction. With built-in dashboards and reports, users gain real-time insights into sales performance, customer behavior, and team productivity. CRM9 supports AI-driven automation, predictive analytics, and customizable workflows, all while ensuring top-tier data security and compliance. It’s the all-in-one solution to grow relationships, optimize operations, and drive business success.

Starting Price: 300 INR/month

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SightMill

SightMill provides Net Promoter Score (NPS) survey software to help organizations listen to their customers and gather, analyze and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organizations. Take us for a trial run - start gathering feedback now with a free trial.

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Legalesign

Legalesign is UK-based enterprise software to send, sign and manage documents online. Companies use Legalesign to gain significant productivity and financial benefits, increase their customers' satisfaction by removing the need for a printer and enabling them to sign from anywhere and, last but not least, relieve the burden of tiresome paperwork upon long suffering staff everywhere.

Starting Price: £6.00 ($9.00)

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MarketSharp

MarketSharp Software

MarketSharp is a simple-to-use, web-based customer relationship management (CRM) software solution designed specifically for contractors, remodelers, and home improvement professionals. With mobile accessibility and enterprise-level features that include task scheduling, project estimation, lead management, and project management capabilities, MarketSharp helps create satisfied referral-giving customers, generate more qualified leads, close more profitable sales, and increase production volume.

Starting Price: $70.00/month/user

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BlueX

Explorance

Building a survey to collect the information you need should be a simple and fun experience. With BlueX, anyone can create surveys as they see fit. Using new survey software shouldn’t be difficult. BlueX was built to feel as familiar as other web apps, so you don’t feel overwhelmed when creating surveys. Use a tool tab that is familiar and consistent across the most popular applications that you use every day. Use convenient features like save & continue, progress bar, and review before submitting - in a responsive setting. Take survey analytics a step further by embedding interactive reporting components into your questionnaires. Start creating the surveys you want without getting bogged down in documentation and tutorials. BlueX gives you the possibility to create surveys as simple or as complex as needed. Need just a simple five-question survey? BlueX can do that. Need a 50-question survey with advanced logic such as conditional branching, piping, or randomization?

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Logicbox

Logicbox Software

Logicbox offers a full suite of cloud-based business management modules and functions that can be configured to incorporate and automate the unique processes and workflows of a company, creating a single, integrated system. Features range from account management, prospecting, CPQ, and production as well as invoicing, purchasing and inventory management for distribution, installation, and service. Using the admin tools, the platform also provides custom notifications, approvals, permissions, custom reporting, and analytics.

Starting Price: $55.00/month/user

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Tubular

Managing your sales pipeline can be tedious and at times a painful process, however Tubular, a sales tracking, collaboration, and workflow platform for sales teams, changes all that. Built on an easy to implement platform with sales tools that painlessly capture leads, while allowing your team to laser focus on closing deals. With features that include Tracking Leads from Multiple Sources, Triangulate Data, Seamless Integration Capability, Multi-user Collaboration, and much more, Tubular will make selling fun and engaging again.

Starting Price: $9.00/month/user

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Best CRM Software in Africa - Page 28

Compare the Top CRM Software in Africa as of November 2025 - Page 28

Pepper Cloud

PortalCX

Privyr

PlanProphet

Monocl ExpertInsight

Wave Digital Business Card

Tap

Swipe One

CRMJIO

NodCards

Salesforce Media Cloud

Circo

Ikeono

Asseco QASIDA

Pally

Clarify

Csmart Telco CRM

Csmart CX

ClearCRM

NinjaPipe

iSales CRM

WeLevel

SPP.co

CRM9

SightMill

Legalesign

MarketSharp

BlueX

Logicbox

Tubular

Best CRM Software in Africa - Page 28

Compare the Top CRM Software in Africa as of November 2025 - Page 28

Pepper Cloud

PortalCX

Privyr

PlanProphet

Monocl ExpertInsight

Wave Digital Business Card

Tap

Swipe One

CRMJIO

NodCards

Salesforce Media Cloud

Circo

Ikeono

Asseco QASIDA

Pally

Clarify

Csmart Telco CRM

Csmart CX

ClearCRM

NinjaPipe

iSales CRM

WeLevel

SPP.co

CRM9

SightMill

Legalesign

MarketSharp

BlueX

Logicbox

Tubular

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