Page 14 | Best CRM Software in Africa of 2025

eRep

Revalize

eRep CPQ (configure price quote) software empowers manufacturers and distributors that need to simplify their complex quote-to-order processes with a modern cloud platform. eRep enables sales teams to accurately quote faster and sell smarter while accelerating growth with faster sales rep onboarding, enhanced business intelligence, and improved customer experience. eRep functions as an independent bridge between your CRM and ERP while remaining platform agnostic - meaning you don't have to use a specific CRM or ERP to take advantage of eRep's CPQ capabilities. From guided selling to multi-channel sales management, eRep can help you onboard new reps faster, follow up on sales activities, and give managers meaningful insights into your sales pipeline - even from independent reps! eRep goes beyond traditional CPQ by incorporating selection software and quote-specific product document generation - including technical drawings - making it an ideal choice for manufacturers!

Starting Price: $75/user/month

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AppFueled

Engineered exclusively to help forward thinking auto repair shop owners find $100,000 in lost revenue that's been there in hiding all along. We have a 100% success rate getting auto repair shops in the app store with their own app! Enhancing digital brands exclusively in the auto repair industry since 2008! Developing long term partnerships is job #1 with an average client relationship lasting over 5+ years! AppFueled™ creates software as a subscription (SAAS) exclusively for auto repair shop professionals nationwide. Their innovative “app builder” platform and development team of app ninjas craft custom-branded mobile apps launched at a 100% success rate in the iTunes® app store, and Google Play® store. In addition, their platform maintains tier 1 integration with R.O.Writer™, Mitchell1™, NapaTracs™, Protractor™, TekMetric™, ShopWare™ and most other leading shop management software leaders. Ask about yours!

Starting Price: $249 per month

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SatisMeter

SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS), Customer Effort Score (CES) or CSAT. It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. The typical use is reaching out to unhappy customers, preventing churn, leveraging the power of customer advocates and validating product priorities. Installing the survey to an existing application takes only a few clicks via Segment.com or a few lines of code. All the targeting is handled by us.

Starting Price: $49.00/month

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weclapp

weclapp GmbH

weclapp lets teams intelligently control all their essential business processes on a single cloud ERP platform. Whether CRM, merchandise management, e-commerce integrations, sales and purchase, production or accounting software: We develop each module of the smart ERP software consistently based on the requirements of modern teamwork. As a result, all information regarding customers, projects, offers, invoices, items and orders can easily be managed together. The cloud-based CRM & ERP software covers all important business areas of different industries and combines them in a modern, user-friendly application. Due to the easy scaling, the solution is suitable for startups on a growth course as well as for small and medium-sized enterprises.

Starting Price: €39 per month/user

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Atlas CRM

Avisi

Atlas CRM offers seamless integration between your customer data and Atlassian tools. Get insight into your customers' wants and needs. Intuitive interface with the latest information about customers. You no longer need to leave your Atlassian tooling to access information. Seamless integration between your customer data and Atlassian tools. Gather Jira issues and Jira Service Desk requests and get a single view of your customer needs and wants. Manage the work you are doing to close sales. Convert more leads by tracking them in your customizable sales funnel. Intuitive interface with the latest information about customers. You no longer need to leave your Atlassian tooling to access information. Intuitive interface with the latest information about customers. You no longer need to leave your Atlassian tooling to access information. Templates define what information you can save for each company and contact. The default template contains popular fields that get you started in no-time.

Starting Price: $10 per month

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Cratio CRM

Cratio

Lead Management System is a comprehensive module to handle complete lead management process. The module covers all major feature from lead capture to assignment to closure. Forward your leads to CRM Inbox and the software creates leads, assigns to user, and sends Email/SMS to the customer. Capture website contact forms as emails, forward your leads to CRM Inbox and the software creates leads automatically. Forward your portal leads to CRM, it will automatically map the lead information with the CRM lead screen. Assign leads to sales team automatically based on lead source. The sales user will get an Email/SMS on the lead assignment. View lead history with status and updates along with the timeline. The timeline shows lead aging issues. CRM supports location & product-based sales territories. User security based on territory rules can be applied to CRM. Attach documents related to lead or customer. Store all relevant marketing material in centralized location.

Starting Price: $5 per month

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ezeeCRM

Buzinessezee

ezeeCRM Boost your sales with pleasant selling experience. Streamline your sales process from "Hello" to "Closed Won" with an automated mechanism. Don't miss a single opportunity to engage with your audience. Get in front of the people who want to buy from you at the right moment. Keep your files/data at one place which is related to your customers. This feature allows you to organize your contacts into groups and into any context that you see fit. Users can view statistics in a highly visual, engaging perspective using customized reports and dashboards. A robust report builder module with ability to create Graphical and Rows & Columns reports of any modules in ezeeCRM. You now gain all of the automation and the organization of a dedicated email client inside of your CRM user interface. You can Chat, SMS with customers, employees, partners and provide customer support from the UI directly.

Starting Price: $8.20 per month

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Shared Contacts for Gmail®

Gapps Experts

Shared Contacts for Gmail enables Google Workspace (G-Suite) & Gmail users to create, manage, share team address books (labels) from anywhere (Gmail, Google Contacts, Mobile phones etc.). Define access permissions exactly like you would do with a Google Doc: - View Only - Edit - Delete permission - Re-share - Transfer of ownership Access contacts shared with you from anywhere in your workspace (Gmail, Google Contacts, Calendar, Mobile phones etc.). See the relevant information of senders and recipients when you compose or receive an email (like with a CRM): - Email, Phone, Company, Job Title - Notes added to the contact - Previous interactions you had with this contact Shared Contacts for Gmail boosts productivity of all Gmail and Google Workspace, previously known as G Suite, users, by providing a solution to a huge problem that Gmail and Google Workspace do not solve: i.e. the ability to share contacts and contact groups.

Starting Price: $0.99/user/month

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CXONCLOUD

UNLOC Ltd.

CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.

Starting Price: $39.00/month

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Ask Inline

Ask inline

Ask Inline automates the hard parts of collecting feedback: building surveys, segmenting customers and finding insights. Stop feeling bad about the data you're ignoring, we deliver actionable insights to you. Automatically collect feedback from all customers, allowing you to keep a finger on the pulse of customer sentiment as it develops over time. Email-based surveys are ideal for transactional follow-up after support or customer success phone calls, purchases or deliveries. Serve your customers better by monitoring the heartbeat of your service operations. Classic & embeddable, these surveys allow you to perform NPS®, CSAT or custom surveys anywhere. Whether it's on the last screen of an e-commerce checkout process or on a kiosk at your next conference, Ask Inline can help. Your first survey is minutes away. Install in seconds or upload a list. Ensure users aren't over-surveyed with intelligent sampling and filtering.

Starting Price: $20 per month

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Delighted

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.

Starting Price: Free

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Rethink Workflow

Rethink Workflow, Inc.

Rethink Workflow is a free, simple, powerful, and secure business process automation tool that allows NGOs, businesses, and enterprises to create forms and design workflows online.

Starting Price: $2.99/month/user

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clixifix

clixifix® is currently used by housebuilders, housing associations, principal contractors and sub-contractors across residential, commercial, and projects/developments throughout the UK and abroad. Housebuilders and Commercial Contractors struggling with your Customer Care approach, here's the solution. clixifix® defect and repair resolution software will deliver lower costs and higher customer satisfaction. clixifix® is a powerful SaaS platform that provides you with the ability to manage reported defect repairs and maintenance issues aligned to your business KPIs. Utilize powerful workflows to maintain consistency across your aftercare teams, stakeholders, contractors, and residents. clixifix® ensures enterprise-grade security for your data. Maintain continuity with your data across your systems with clixifix integration.

Starting Price: $32.50/month

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Sidetrade Augmented Cash

Sidetrade

Sidetrade’s unique AI-powered Order-to-Cash platform helps companies improve revenue, grow profitability and optimize working capital. This fully SaaS-native solution uses Intelligent automation to: – Grow orders from customers – Accelerate cash through smarter collection – Support quicker dispute resolution – Deliver greater control and visibility of the O2C process. In difficult times when securing cash is critical to corporate survival, Sidetrade’s dedicated Artificial Intelligence, Aimie, delivers predictive analytics and automation proven to deliver better results than purely manual or ERP-driven solutions. Available is 8 languages and with customers across more than 85 countries it is a global application used by multinationals and enterprises of all sizes.

Starting Price: $500.00/month

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Howazit

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

Starting Price: $150/month

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Kea

VSM Software Pvt Ltd

Kea is a full service CRM solution for Pharma companies and Hospitals meeting APAC/Global needs. Kea is a comprehensive solution that enables sales and marketing teams to achieve higher levels of commercial excellence. Processes covered are Master Data Management, Closed Loop Marketing (CLM)/e-detailing, Sales Force Administration, Events and Continuing Medical Education (CME), Travel and Expenses automation, Coaching, and more. In the case of hospitals, Kea provides tracking of patient response to marketing activities. Users across the sales and marketing functions benefit from Kea. It is simple to use and yet empowers users with required analytics. Users dont have to access multiple applications. Their needs can be summarized in two pain points addressed in Kea: The users can analyze all "effort" KPI s in a "one-click" MIS dash board. They can also track "results" achieved. Kea is modular; some modules can complement Solutions like Veeva CRM and IQVIA

Starting Price: 15$ per user per month

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SQLWorks

Lineal Software Solutions Ltd.

Intelligent, integrated manufacturing and business management software for Mac & Windows - for UK accounting, CRM, stock control and manufacturing. MRP tools allow companies to forecast demand, control the production of costed Bills of Materials via production routes, automatically generating required Works Orders and Purchase Orders. Developed and supported by the UK-based Software Development team at Lineal Software Solutions Ltd.

Starting Price: £16

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Ion by Rock Content

Rock Content

Engage higher quality prospects using ion, the best interactive content platform to create data-driven experiences without tech-savvy resources or developer code. Now you can utilize your existing team—and your existing content—to create experiences that will drive results. Check out these incredible case studies from top brands! ion provides a full range of services to expand your bandwidth and get you the results you need without blowing up your budget, calendar or time. Our award-winning work takes full advantage of our platform and experience. And, if you don’t have the time to create your own interactive, data-driven experiences, we’ll do it for you!

Starting Price: $2000.00/month

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TRACX

Chase Interaction

Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.

Starting Price: £28 per month

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Acquire

Realtime customer support. Your customer’s expectations are changing - exceed them with the power of co-browse and live chat. Empower your agents to resolve complex customer support issues in real time. Reach out in one touch and in real time to boost rates of conversion, on web or mobile app. Our intelligent bots help your team answer common questions instantly. Deliver faster, more personalized support with the power of co-browse and live chat. Acquire’s simple, yet powerful tools encourage customer engagement and success across the board.

Starting Price: $25 per user per month

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HelpSite

Hosted knowledge base software to create a public or private knowledge base. Create an awesome support center. Generate a beautiful FAQ & help site in minutes. Your users deserve it. HelpSite gives you… A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time. A super easy-to-use admin interface to create knowledge base articles with ease. Populate your help site with answers to common questions and other helpful information. Our hosted knowledge base software takes care of the rest.

Starting Price: $14.99/month

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HyperTeam CRM

HyperTeam

That means we work hard to acquire more contacts, close more deals, hire more employees, and develop more products. But a growing business is also a challenging business because as you grow so does the amount of data that needs to be connected, organized, and distributed to a large number of people in a variety of departments. Contacts that could have been opportunities are forgotten. Information gets lost. Miscommunication happens. Processes slow down. Customers and employees get frustrated. Put an end to lost documents by effortlessly attaching them to clients, opportunities, events, etc. Store and organize your emails in the HyperTeam CRM by adding them directly from your Outlook account. Boost collaboration and avoid miscommunication by quickly assigning tasks and subtasks directly from the system.

Starting Price: $99 per month

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LeadLeaper

LeadLeaper is a free LinkedIn Email Finder that finds emails with one click for any LinkedIn profile or search result; also captures MULTIPLE PAGES of search results with a single click. LeadLeaper remembers previously captured contacts so you never get duplicates. LeadLeaper detects and generates a NEW EMAIL whenever a previously captured LinkedIn member SWITCHES EMPLOYERS LeadLeaper provides email outreach that seamlessly integrates with G Suite/Office 365 LeadLeaper supports LINKEDIN SALES NAVIGATOR (including lists). RECRUITER (all versions), PREMIUM, and FREE. LeadLeaper has nearly 50,000 users in 175 countries; many Fortune 500 companies such as IBM, HP,

Starting Price: $19 per month

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Bauwise

Bauwise construction cost management software is the place where project managers and management work together to understand the construction project financial performance and make sure that the project is operating within the agreed budget. Work with an up-to-date budget and monitor all changes to understand how they impact on the project’s profitability. Track the completion, compare projected and committed costs against actual expenses, and indicate budget lines that need attention. Avoid going over budget or running out of cash in the middle of a construction project. Get insights regarding the latest contracts, change orders, commitments and automatically updated budget lines with expenses form the accounting tool or get feedback from built-in daily reporting tool. Our construction job costing software eliminates the need to copy data between spreadsheets or request an updated statement from your accounting department.

Starting Price: $297 per month

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OpenCRM

Open CRM does everything that our rivals do, for a fraction of the cost: manage your sales, customers, contacts, finances, events, projects and tickets, wherever you are, whenever you want. Plus, you can access all of our features no matter what your budget. No hidden fees; no surprise paywalls for stuff you thought was included. In Open CRM, you have all the tools you need to run your business from a single system. From your Sales Process to Customer Service right through to your Email Marketing, it’s all right here at your fingertips. Track leads from start to finish – and at every stage between – with Open CRM’s complete sales management features. You want your support team to have the tools they need to provide great customer service. And that’s why we’ve created a fully-featured Customer Service module within Open CRM.

Starting Price: $75 per month

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ysura

ysura conceives and develops innovative Sales and Marketing Solutions for the Pharmaceutical Industry and offers them as a Software-as-a-Service. Founded in 2012 and based in Munich, ysura has together with the sister company MuniConS over 60 employees from 17 different countries. All of ysura’s shares are still held by the founders and the employees. With our state-of-the-art mobile Pharma-CRM Solution and MuniConS’ consulting expertise, we assist Pharma companies in their successful digital transformation. ysura is the old Celtic word for Isar, the river that flows through Munich. It comes from ys (fast) and ura (water). Ysura means fast water. A perfect description for our products: fast and perfectly adapted to the flow of tasks and information for the life sciences industry.

Starting Price: $35.00/month/user

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Appcues

Turn your product into a growth engine. Deliver the frictionless, product-led experiences your users demand. Grow your business faster with Appcues. Better user experiences lead to faster and more profitable growth. That’s why we developed the Product-Led Growth Platform. Appcues makes it easy to deliver exceptional user experiences at scale and unify your organization around the product as its greatest lever for growth. From initial evaluation to advocacy, Appcues helps companies deliver product experiences that create happier customers and scalable business growth. Wow users with personalized onboarding experiences. Make a great first impression. Onboard and activate users by delighting, educating, and guiding them to value quickly. Improve feature engagement and adoption rates by creating timely, contextual prompts and walkthroughs.

Starting Price: $249 per month

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Azor

Kempen Automatisering

Manage all your projects, processes & customers for all employees in one solution. Azor is built on the rock-solid fundament of FileMaker database software, trusted daily by millions of professionals. Manage all tasks easily and clearly. No more wasted hours, but correct invoices immediately. All communication regarding a project is immediately clear. Azor is a central point for all information related to your projects. You have direct insight into project information such as budget, profitability, budgeting, involved participants, activities and costs. All your client and contact information easy to understand. Azor supports you in assessing leads & prospects per branch, sector or sales channel. In combination with the to-do module, you can schedule and check off all sales processes. You may try it free for 30 days after which you can simply purchase a license key. This allows you to keep all your information after activating the demo.

Starting Price: $599 one-time payment

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Snapforce

SnapForce Technologies

Manage your sales pipeline effectively, with activity based selling. See which deals need outreach, have past due activities, and schedule new activities right from your pipeline view. The Deals module helps you track your leads/deals through the sales cycle. Filtered views can be created to display deals separated by probability, stage, expected close date range, amount, and more. Closed/Won sales can be tracked and displayed in a sales pipeline report. This report can be broken down by many factors, including sales rep and date range. Forecasts can be completed for the next month, quarter, or year by calculating previous sales, competition, and trends.

Starting Price: $12 per user per month

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Ontraport

Ontraport is a no-code business software that empowers service businesses to systemize and scale. Ontraport manages and automates the entire buying cycle, resulting in faster growth while freeing up business owners and teams to deliver more customer value. Ontraport’s full set of marketing, sales and business operations features include CRM, automation, payments, sales pipeline, web apps, tracking, email and SMS, landing pages, and membership sites. Service providers of all kinds — including consultants and agencies, coaches and advisors, and personal and professional service providers — trust Ontraport to achieve more growth with less work.

Starting Price: $29.00/month

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Best CRM Software in Africa - Page 14

Compare the Top CRM Software in Africa as of November 2025 - Page 14