Best Customer Engagement Software

Communities on Viber bring people together — Take part in a conversation on any topic you’re passionate about. Our mission is to protect your privacy so that you never have to think twice about what you can or can't share when you're using Viber. Family meeting, group hangout, or yoga class—everything can happen on group chat, video, or voice calls. Take back what you didn't mean to send— from all members of the chat. Be part of public groups with people who share your same passions—from brands to influencers. Communities are the new social and the best way to bring people together. Think group chat, only with unlimited members, more admin control and new conversation features. Call any landline or mobile number in the world, even if they don't have Viber. Buy a Viber Out subscription and start calling!

Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including New York Life, Morgan Stanley, Charles Schwab, and Ameriprise—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner. Hearsay is headquartered in San Francisco, with globally distributed teams throughout North America, Europe and Asia.

We combine the power of AI and trained human moderators to foster safe and civil online discussions on social media profiles and websites. AI automatically detects and hides harmful comments, while human moderators safeguard freedom of speech by preventing false positives. We bring a sophisticated and complex community management tool that not only automatically moderates online discussions but also provides insights about your audience and their emotions. It consolidates the community management of all your social media profiles and websites into one place, offering a comprehensive overview of your community. AI content moderation utilizes advanced natural language processing and machine learning algorithms to dynamically understand context, adapt to evolving linguistic trends, and minimize false positives for technologically sophisticated, context-aware moderation.