Best Customer Engagement Software in China - Page 7
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Compare the Top Customer Engagement Software in China as of November 2025 - Page 7
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1
Funding Gates
FundingGates
Receivables management platform that optimizes your workflows with powerful, integrated features. Create effective workflows, collaborate with your team, follow up better, get paid sooner, increase your cash flows. Bring your team together on a single platform, around a workflow that works for your business. Assign accounts to different roles, streamline follow-up campaigns, view and track performance at all levels of your team. Accelerate your order-to-cash cycle by up to 5x using innovative tools built-in within FG Receivables Manager. Turbo-charge your team’s efficiency and don’t let past due accounts keep your business from reaching new heights. You deserve to get paid. Powerful Reporting & Analytics -- Analyze your account history, generate smarter interactive reports, and user Funding Gates to easily prioritize customer accounts. Funding Gates proactively monitors your receivables and recommends who you should contact next. Eliminate Notepads and Spreadsheets. -
2
Hearsay
Hearsay Systems
Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including New York Life, Morgan Stanley, Charles Schwab, and Ameriprise—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner. Hearsay is headquartered in San Francisco, with globally distributed teams throughout North America, Europe and Asia. -
3
Touchpoints
Touchpoints Technology
We Help Businesses Increase Their Customer’s Average Spend by 300% Research shows that repeat customers spend 300% more than one-time buyers. Repeat customers are also more likely to trust your recommendation to buy your more expensive products, services or memberships. Most franchises don’t know how the majority of their customers really feel about them because of the 20% rule. When asked to go to an online review site to write a review about their experience, close 20% will respond. So we asked why! What we uncovered was your customers did not want to go online to tell online strangers about their experience at your business. It’s impersonal. It’s time to be more personal. If you asked your customer to give you feedback on how you did, closer to 80% will respond. Why? Because it’s personal and relational. Our platform captures the sentiment of the 80%, letting you know how your business stands with your customers.Starting Price: $195 per month -
4
Interactions Intelligent Virtual Assistant
Interactions
Effortlessly connect with your customers — when, where, and how they want. With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, we’re changing what it means to provide excellent customer engagement. Our Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish. An Intelligent Virtual Assistant, or IVA, provides modernized customer care that’s not just conversational, but also personal. With Interactions IVAs, powered by Conversational AI, customers can speak naturally just as they would with a human, reducing the frustration commonly associated with typical automated solutions. Even with background noise, accents, and poor connections, Interactions IVAs can still accurately hear what customers are saying. -
5
Bespeak
IgniteTech
Maximize and grow returns at every point across the customer journey. Develop loyalty programs that drive incremental revenue through automated customer interactions. Bespeak helps small and medium businesses harness the power of mobile to maximize existing customer relationships. Increase in-person sales while quickly pivoting operations to limit in-store contact. Build out your customer database of mobile phone numbers to create more opportunities for response, interaction and ROI. Showcase specials, events and new products to drive revenue and continually increase your engagement with customers. -
6
eGain Solve
eGain
eGain Solve™ is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more. eGain Solve™ is the industry’s only unified customer engagement and knowledge management software suite. It consists of modular, best-of-breed applications built on a one-of-a-kind customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities. -
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Lumavate
Lumavate
From pre-built templates to countless integrations, we drastically shorten your speed-to-market. Your customers have unbelievably high expectations, and the old-school method of building digital experiences can’t keep up. That’s why you need a platform that makes it easy to create engaging and highly-personalized digital experiences. Seamlessly integrate your existing tech stack with Lumavate to power engaging and data-driven digital experiences for your customers, employees, and partners. -
8
Toonimo
Toonimo
Rethink Your Employee Training Program. Train your employees with a step-by-step, personalized, online training program. Lower your training costs and Increase your team and employee productivity. Employee Training is Effective When it’s Simple and Engaging– Build a personalized training plan for each group of employees by guiding and supporting them in real time. Cut Your Valuable Training Time and Reduce Costs– Transform your face-to-face corporate training to online engaging training, while cutting training costs. Measure and Analyze Your Training Program– Get online training program status and feedback at every step. You can access aggregated analytics within every custom training program, with each training walkthrough. -
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UrbanBuz
UrbanBuz
Bring all your customer touchpoints to one central platform through our extensive API. Bridge the gap between online and offline, make customer service part of the customer journey and much more. Define what data to collect by brand and by channel to make sure you only collect data that is relevant to the customer’s interaction with your business. Automatically generates personalized microsite per customer thus enabling the customer to view history, vouchers, offers, benefits, update profile, and much more. Give customers access to their data anytime and anywhere in a secure and convenient manner. Track how many new customers have signed up by country, brand, branch, and channel. Set KPIs for your staff to link customers to transactions and monitor the progress in real time. View full demographics of your customers by country, brand and branch based on the data collected.Starting Price: $150.00/month -
10
SessionM
Mastercard
SessionM's customer engagement and loyalty platform powers personalized and rewarding experiences for the world's largest brands, specializing in Restaurants, Retail, Consumer Goods and Travel. Craft a differentiated loyalty experience to drive high value customer behaviors while gaining valuable information on customer analytics and preferences. Flexible functionality enables the creation of unique loyalty programs and personalized experiences. Win critical moments by responding to customer signals at any time, across any channel. Fusing machine-learning, real-time decisioning with an ability to engage with customers across any channel to deliver smarter customer interactions and engagements. SessionM’s technology gathers real-time and batched first party data across multiple channels to build a database of individual 360-degree customer profiles that become actionable to all systems. -
11
Dropcountr
Dropcountr
Dropcountr delivers simple but powerful water analytics and customer engagement software which is compatible with all meters, regardless of manufacturer or read interval. Utilities use Dropcountr CLEAR to better understand customer behavior, address indoor/outdoor water efficiency budgets, respond to service requests and engage with customers cost-effectively using modern communication channels. Homeowners use Dropcountr HOME as a customer portal to better understand and manage personal water use, compare usage to their neighbors, reach goals, and access valuable rebates and utility announcements. Cloud-based data analytics and customer engagement. Dropcountr translates data generated by water meters into actionable information for utility staff and their customers. Connect with your customers on the technology they prefer. Reduce your customer service call volume. Automate alerts and transition to digital communications. Meet customer expectations and increase satisfaction. -
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Hey,Listen!
Ursa Minor
What does the app do? Hey,Listen! allows companies to get ideas and feedback from their clients in a super easy way. The clients can leave ideas, comment on them, and like them, so the company knows which ideas are the most popular among its users. Why do you need it? You most certainly need it if you are a company that needs to quickly gather feedback from their customers/users, or find out which features/ideas are liked the most among the clients so they can be implemented first. Who is it for? Small businesses, software developers, marketers/product managers. What makes it stand out from the crowd? It's a super easy to set up tool (sign up, create a board, and send the link to your clients). We only focus on getting feedback from the clients. What's next? If the project picks up, we will be listening to our clients in what they want next :) But for now we have the roadmap view, idea search, and ideas grouping planned. -
13
True Lark
True Lark
Grow, retain, and engage your customer base instantly with 24/7 coverage. It is fully automated so you can get back to what matters most. True Lark (formerly FrontdeskAI) offers an AI assistant named Sasha. Sasha responds to your missed calls via text with quick-empathic responses 24/7. And it’s all fully automated, so you don’t have to lift a finger. Technology that matches how you run your business, not the other way around. Freedom to structure your business your way. Sasha manages your website to help answer questions, book classes or appointments, and connect with new clients. Increase revenue and retention by matching clients with the right pricing option and service in your brand's unique voice.Starting Price: $199 per month -
14
Upland Rant & Rave
Upland Software
Respond to customer feedback and close the loop efficiently with real-time alerts. See what customers are saying with data analysis, visualizations, and taxonomies tailored to your organization. Collect, analyze, and act on internal feedback to create champion employees that thrive on keeping customers happy. Create a seamless delivery process with proactive communications. Reduce call center volume and create a culture of customer care. Reduce operational cost with a digital-first approach. Easily capture multi-channel feedback from any point in the customer journey. Reduce cart abandonment and hear the voice of the ‘silent shopper’ with listening posts. Prevent churn and make service improvements with real-time feedback. Address tenant needs faster while reducing the volume and complexity of complaints. Reduce inbound calls and keep customers informed with proactive communications. -
15
Salespulse
Questback
Gain a toolset for effectively managing sales and coaching employees toward better results. We uncover patterns across your sales team to ensure these key goals are being met. Engage your customers during the sales process with automated feedback. Unlock your customers’ true perceptions to refine your sales strategy and ensure success by exceeding their expectations. Uncover a deeper level of knowledge about your sales reps and their way of engaging your customers. Use this knowledge to generate higher quality offers and increase overall hit rate. Identify sales best practice and question sets. Discover the most important tasks that your sales team needs to execute in a sales meeting. Implement Salespulse and train your management and internal team.Starting Price: $18.00/month/user -
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tts provides corporate digital user adoption and learning solutions which, by enables rapid adoption of complex processes and supporting technologies from SAP, Oracle, Salesforces, ServiceNow, Microsoft 365 and many others. This help companies move away from stockpiling knowledge and, instead, rely on “learning on demand” and performance support of the entire organisation whilst also shortening the time to derive a return on technology investment.
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17
uptain
uptain
Fighting cart abandonment is costly, but means success for your online business. Skip the effort and go with us directly to success. So you can focus on your core business. Shopping cart abandonment affects all customer segments along the entire customer journey. Our software covers it all for you. With dynamic exit-intent Popups we prevent cart abandonment on all devices before they occur and thus increase the conversion rate for you. Our abandoned cart emails bring your customers back to the shop effortlessly so that your valuable existing customers are closely bound to you. With unobtrusive newsletter popups we convert more first-time visitors into loyal newsletter subscribers and valuable existing customers. With our software you have an effective, secure and attractively priced solution for more sales and fewer worries with your online shop. -
18
Otherlevels
Otherlevels
OtherLevels sports engagement platform is a real-time sport-powered customer engagement platform using game state, live odds and player behavior. OtherLevels intelligent messaging is a complete real-time multi-channel messaging platform powered by data and real-time events. Whether it is live in the moment sports action or the excitement of an increasing lottery jackpot, OtherLevels seamlessly creates personalized customer experiences combining multiple data sources, content libraries and player behavior, to maximize customer connection. Replace generic CRM lifecycle marketing with directly relevant high-impact sports, iGaming and lottery experiences. Data is at the center of all decisions, personalization and real-time messaging. Sophisticated event processing and external data feeds combined with player behavioral data, power and enhance both content creation and messaging delivery. The result, content rich engagement experiences that are super contextually relevant. -
19
Plexure
Plexure
Drive desirable outcomes, including increases in basket size, profitability, frequency of in-store visits, average transaction size, and propensity to purchase. We provide scalable solutions for a variety of brands in dynamic markets. Build rich customer profiles, utilizing our deep segmentation and targeting engine to execute next-level personalization and develop world-class loyalty programs. Utilize our suite of intelligence modules to create a cadence of ‘test, learn and optimize’ that ensures you’re solving business challenges and always one step ahead of the competition. Accelerate your digital transformation with our digital toolkit to harness all of your data, and a CMS to run personalized, high-volume, high-frequency marketing campaigns. For quick service restaurants, the pandemic dramatically accelerated the shift to digital experiences for everything from ordering to payment to personalized rewards. -
20
Camilyo Online in One
Camilyo
Camilyo is an all-in-one, omnichannel, white-labeled, integrated marketing platform, designed specifically for online service providers and their small and medium business clients, with a clear focus on capturing leads and transactions across multiple online channels. Camilyo combines an agency-grade multi-platform website builder, eCommerce, social network marketing, lead capture modules, CRM and a business dashboard, providing online service providers, big and small, with a fully integrated suite of digital solutions for use with their SMB client base. Monetize your IYP assets & become a trusted partner by helping your SMBs to take the lead online. Evolve from one-time, presence-focused website creation to ongoing delivery of online leads and transactions to your SMBs. Drive the small business digital revolution and capitalize on the huge opportunity it represents. -
21
MobileBridge
MobileBridge
The MobileBridge platform identifies the best moment and right location for interacting with each of your customers individually, to optimise their engagement. The “right time” is different for everyone so we optimise customer engagements based on a wide range of data from both online and offline sources, to be as accurate and timely as possible. This helps you to establish lasting relationships with your customers by enriching their customer experience. For you as a marketer the benefit will be a significantly better integration between online and offline worlds. Knowing where your customers are makes all the difference when targeting in realtime. Our proximity marketing means you communicate with your customers based on their location at any given time. The MobileBridge platform drives genuine two-way engagement between you and your customers. This is achieved via a combination of compelling content, delivered via the right message and interaction that rewards customers. -
22
Netmera
Netmera
With Netmera, it’s easy to keep track of your customer engagement as well as the behaviors that occur on your website or mobile application retrospectively. Through segmenting and targeting your users in real-time, you can reach them with the most well-fitting message. You can divide your existing and/or potential customer groups into smaller segments that are similar to each other, according to their demographic information, consumption habits, and behavior on your mobile application and website. Netmera allows you to create profiles of your users by combining data from your apps, websites, CRM systems, or any other first-party or third party data. You can filter and target millions of users based on any customer profile attribute (Gender, Name, Occupation, City, Language, etc.) by a click of a button, in seconds. SDKs and open API’s make it easy to create and maintain a complete user profile. -
23
DataSine
DataSine
Know what works before you spend with AI-driven creative optimization. Facebook revenue jumped by 22% this year. It’s becoming harder for advertisers to ‘cut through’, with cost-per-clicks increasing, and click-through-rates decreasing. Up until now, marketers have had to rely on guesswork or gut instinct to gain insights on their creative. Specifically - what elements work, and what don’t. Creative optimisation can increase CTR by 3x, which can decrease cost per lead by 40%. Datasine uses Computer Vision and Natural Language Processing to break down image assets and ad copy into quantifiable data to help identify the highest performing variables in your ads. We combine creative data with your contextual campaign information, such as offers and audience and placement settings, with historical results data, to build an AI powered database of why and how your ads produce results. Our platform helps you create better-performing ads, and manage more effective campaigns. -
24
Juris Access
Juris Technologies
Juris Access is an out-of-the-box marketplace and P2P platform that serves as a versatile customer on-boarding platform. Juris Access enables digital transformation for banks and facilitates omni-channel customer engagement so customers may apply for loans anyplace, anytime. Some financial institutions do have digital channels, such as online loan application forms, but these processes are still semi-automated as they require people in order for a follow-up to be done and hence, still going through the proceeding manual steps. The digital journey cannot be continued, as there are no existing solutions to accommodate due to the ever-changing market and customer needs. This creates an extremely high cost of operations as the financial institutions are still using inefficient, traditional methods. -
25
Entytle Insyghts
Entytle
Drive visibility, connectivity and revenue from your installed base. Introducing Entytle Insyghts: the first AI-powered Customer Install Base Recurring Revenue platform for B2B manufacturers. Entytle Insyghts is specifically designed not just to manage, but to help you recapture lost wallet-share, reduce churn and drive upsell within your installed base. -
26
SmartConsultations
SmartConsultations
Built with the specific needs of public sector consultations in mind, SmartConsultations allows you to create consultations, manage participants, analyse and publish results easily, quickly, and securely. It offers a cost-effective solution to your public engagement needs. We’ve put you, the user at the centre of our design, working with clients to create a management system that’s feature-rich, and intuitive to learn with little or no need for training. Your consultations will be responsive and accessible by default for your participants to respond quickly and easily, allowing you to draw feedback from the widest possible range of the public. All your consultations, with their content and documentation, are accessed and managed via a single portal. Simple to use with just a web browser. Intuitive and quick to learn without training, designed for teams. -
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Encompass CX
Encompass CX
At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience. Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it. Increase revenue, identify cross-sell opportunities, reduce churn and turn at-risk clients into your best customers. Ensure the perception of your product and service exceeds your customers’ expectations. Encompass-CX gathers post-sale data points, service metrics, support tickets, onboarding assessments, and email exchanges in order to provide clarity into a company’s account. Measuring the client experience is an extremely powerful tool for growth in any organization. -
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Augeo
Augeo
Augeo is a leader in engagement, loyalty and incentive platforms developing new solutions and innovative technology. Augeo helps organizations engage and retain employees, customers, channel partners and members. Our membership benefits and insurances, employee recognition, sales incentives, virtual and live meetings and events solutions elevate engagement and build stronger relationships. Augeo is passionate about creating innovative experiences to inspire people and foster more meaningful connections with employees, customers, members and channel partners. Products mobilizing engagement, from complex global programs to simple human connections, our products connect people, enrich experiences and impact results. Discover new ways to bring employees and members together to share experiences, connect and align communities. We listen and share industry perspectives to give you insights for your journey. -
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Ubiquity
Gomeeki
On average a consumer will reach for their mobile device over 80 times a day. Connect with your customers when it matters to boost lifetime customer value and profits. Ubiquity engagement platform is an advanced digital solution that places your customers at the heart of your business. Choose only the services you want, or explore with our digital strategists the best solution to be employed for success. Build apps on top of the platform, or leverage our configurable rich mobile apps, personalized for your brand. Easily add identity management to your programs for increased convenience, and gaining a deeper understanding of your customers likes, preferences and rich first party identity data such as location, DOB and emails. -
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Froogal
Froogal
Start knowing your customers in more details like their Interests, study their shopping patterns and recognise your VIPs to spread good word of mouth across neighbourhood while improving your revenue. You’re busy, which is why we’ve built a complete suite of easy-to-use marketing tools. Froogal helps you in Automated email marketing, social media, reviews and customer acquisition at your fingertips to turn every customer into a loyal one. Every Froogal Merchant receives one-on-one support from their Merchant Success Manager, a real human dedicated to giving you the very best Froogal experience. Froogal for Consumers help one to pay all their bills and redeem their rewards easily using their mobile while Dining or Shopping at their favorite merchants or retail outlets, Which gets them rid of carrying cash and cards such as debit/credit cards and even punch cards/loyalty cards with their favorite brand.