Best Customer Service Software in the UK - Page 3
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Compare the Top Customer Service Software in the UK as of November 2025 - Page 3
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1
Rannko
Rannko
Rannko offers a simple and effective Review & Reputation software that builds on customer experience by taking control of your customer reviews, online presence with listings & overall reputation, everywhere it matters most. Our Mission By understanding the complexities of how reviews & accurate online information directly impact businesses, we're able to help build business better through a simple yet advanced set of review and reputation features. Reach new customers whilst helping you build the reputation you so rightly deserve. Why do businesses need more reviews? Businesses that have more reviews generally rank higher in search, businesses that have a high average of 4.5 stars and above rank even higher. Google and other sites alike also track your online reputation through your customer engagements, for example; your response rate or whether or not you answered a question on google my business. Rannko aides in helping you supercharge your reputation!Starting Price: $49 / month -
2
Whatspot
Ergotep
A simple online booking tool for businesses. Book a meeting room, company car or parking space. Reservations using QR codes, nine language versions, public reservations and all in one place. Try the FREE DEMO with the product manager and find out how Whatspot can help you. Have a perfect overview of all your own and your company's bookings in the form of a calendar or daily agenda. It is always at hand on your mobile phone, tablet or computer. Whatspot will quickly and easily help you to find a suitable date for a booking so that it does not clash with others.Starting Price: $15 per month -
3
YetiForce CRM
YetiForce Sp. z o.o.
Are you looking for a system to boost your sales? Do you want to improve your relationships with customers? Do you want to contribute to the fastest growing open source project on GitHub? You can use YetiForce completely free of charge. With YetiForce’s help you will manage 12 business processes in your company, no matter the size. YetiForce’s open source code was released under a very flexible and liberal license, which gathers a large and active community around the project. You too can contribute to it no matter if you are a professional programmer or software development is just your hobby. Download YetiForce for free and find out why you should become one of more than 250,000 people who already use it.Starting Price: Free -
4
UseResponse
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.Starting Price: $149.00/month/ 2 Agents -
5
Theum
Theum AG
Theum is cutting-edge software that combines comprehensive knowledge management technology with the power of generative AI to create the ultimate platform for automating and controlling your organization’s knowledge flows and realizing the maximum value of your knowledge assets. - Automate complex requirements for aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from every silo - Enable fast retrieval of the exact, detailed knowledge needed for any task with state-of-the-art, multilingual semantic search enhanced with one-of-a-kind, intelligent context guidance - Empower users with the analytical power of ChatGPT, ready-to-use with a few clicks and seamlessly integrated with your knowledge - Improve knowledge quality and impact by measuring user engagement, access patterns, trending needs, knowledge hotspots, and more - Eliminate unscalable AI development, uncontrolled knowledge flows, and the risk of unapproved knowledgeStarting Price: $990 per month -
6
SuccessGuardian
SuccessGuardian
SuccessGuardian is a customer success platform designed to help businesses to enhance customer relationships and drive growth through AI-powered technology. It helps customer success teams to streamline workflows, track customer journeys, and automate engagement to reduce churn and increase customer satisfaction. Features of the Product: 1. Customer 360 View : Identify and tackle risks proactively, ensuring smooth customer success operations and greater customer satisfaction. 2. Customer Health Score : Identify at-risk accounts early by monitoring various customer health indicators, enabling proactive engagement and intervention to prevent churn or dissatisfaction. 3. Automated Playbooks : Eliminate repetitive tasks such as reviews, surveys, and renewals reminders, while maintaining a personalized touch. 4. Digital Success Room : Engage customers in goal setting and foster shared ownership, trust and loyalty. 5. AI Surveys : Implement the survey across all touchpointsStarting Price: $50/month/user -
7
Chameleon
Chameleon
Chameleon is the deepest digital adoption platform for product success, empowering SaaS teams to build no-code, self-service user onboarding, feature adoption, and feedback collection. • PMs, PMMs, and CSMs can build, manage and improve product experiences for your web application without writing code. • Using Chameleon you can show new users key functionalities, highlight product changes, improve feature discoverability, and reduce confusion and support requests. • Deploy NPS, CSAT, CES and custom surveys to users, triggered at the right time and to the right audience. • Add self-serve help and user onboarding launchers to guide users without interrupting their workflow. • Chameleon automatically collects the data on tour performance that can be used to optimize tours. • Variations can be shown to different users and all tours can be A/B tested. • Connect to one of the hundreds of integrations Chameleon supportsStarting Price: $279 per month -
8
Blitzz
Blitzz Remote Support
Companies use Blitzz Remote Support to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. Remote Support solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.Starting Price: $35/user/month -
9
VSight Remote
VSight
The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training -
10
Avarup
Avarup
Avarup is a unified review management tool that brings together customer feedback from various platforms. It enables timely responses, sentiment analysis, testimonial widgets, and social media amplification, fostering improved customer engagement and business growth. Centralizing customer reviews from various platforms, Avarup presents an all-in-one dashboard to track and respond to feedback, whether it's from Google, Facebook, Yelp, or another review platform. This unified approach eliminates the hassle of managing multiple platforms. By allowing businesses to respond to reviews directly from the dashboard, Avarup fosters seamless communication with customers. Beyond communication, Avarup aids in comprehending the sentiments behind reviews. Its robust review data analyzer identifies patterns, trends, and areas of focus from customer feedback, equipping businesses with actionable insights.Starting Price: $99 -
11
Trustify
NAVEST GmbH
Trustify uses and generates valuable customer reviews and supports your company with modern marketing tools. Almost 70% of all customers only decide on a product or service when they find reviews. Create trust with authentic reviews and reach thousands of potential customers online. Direct sales increase of up to 30% thanks to your customer reviews and the personal, optimized review page. We optimize your profile and ensure maximum attention. Behind every review is a customer experience that counts. Create trust with authentic reviews. Bundle your customer reviews with Trustify. Trustify automatically imports all your reviews from other platforms like Google, Facebook Tripadvisor, Booking.com, and many more for you. This not only allows you to effectively present them to your customers in one place, but it also saves time and helps you keep an overview. Industry-optimized and with many configuration options, they appeal best to your audience.Starting Price: $15 per month -
12
GMBapi.com
GMBapi.com
Best Value Local SEO GMBapi.com is the value option for software to enhance your local visibility for large multi location Google Business Profile accounts. Agencies (SEO and SEA), freelancers handling lots of SMEs and direct customers love us. Manage your local brand, and post content, services and photos in bulk, and get an easy overview of all your Local Search priorities. Monitoring performance has never been so simple. Our A/B testing functionality makes difficult choices to maximise local visibility a straightforward task. Enhance your brands' reputation with handy reports for organisations that do both central and local reputation management, through features such as Ai powered review replies, competitive review reports (with targets to rank top1, 3 and 5) and insights into your deleted reviews. Keen on value? Use our free local geo grid - and monitor your competitors progress and ranking. Free two week testing & unbeatable pricing!Starting Price: $4 per listing per month -
13
Ochatbot
Ometrics
Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also comes with 9 conversion optimization tools such as 80+ Leadbots, Offer Sliders, Popups, live chat and more.Starting Price: Free -
14
PHPKB
Chadha Software Technologies
PHPKB IS A KNOWLEDGE MANAGEMENT SOFTWARE THAT ENABLES ORGANIZATIONS TO LOCATE, CAPTURE AND SHARE INFORMATION SEAMLESSLY WITH CUSTOMERS, EMPLOYEES, AND STAKEHOLDERS. PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easy. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises. It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.Starting Price: $25/month -
15
Desk.Help
ReVerve Marketing
Ready-to-use Help Desk software! Empower your customers with instant support and minimal setup. Create a help desk & knowledge base in minutes. We've streamlined the process, cutting out the complexities often found in traditional help desk setups. You’ll find our platform intuitive and straightforward, without any need for specialized knowledge. Built with user experience in mind, our help desk solution makes it easy to manage content, keep it updated, and ensure your customers have access to the information they need. Whether you’re looking to organize FAQs, share essential documentation, define key terms with a glossary, or guide users with videos, our system brings everything together in one place.Starting Price: Free -
16
NITRO IT Help Desk
Crow Canyon Software
The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your staff productive and focused on their work. Users can use email, web, portals, bots, texting, and more to contact the help desk. Mark Reports & Dashboards that give both an immediate and historical view of Help Desk status. Asset Tracking, maintenance, upgrades, replacements, support.Starting Price: Contact Us -
17
GLPI
TECLIB
GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventoryStarting Price: €19/month/user -
18
Visual Assistance
OptimaTech Limited
Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.Starting Price: $50/month/5 users -
19
Jezzam
Jezzam
Beautifully designed, Jezzam is simplicity itself. Setting up is a breeze even for more complex organizations. Let Jezzam take care of your bookings, scheduling, reminders, reports, customer management and more. There's nothing to install. Jezzam works on desktops and mobile devices. Manage your business when and were you want. Appointments, courses, classes, events and workshops - booking is a joy to behold. Jezzam looks after the admin giving you more time for the important stuff. Open up online booking to your customers while staying in full control. It's easy for your customers to book 24/7 without calling you. Manage all your bookings from Jezzam's sophisticated calendar. An easy and seamless way to collect online payments. Track manual payments and refunds. All securely integrated. Help your customers remember appointments and reduce no-shows with automated email reminders.Starting Price: $10 per month -
20
OnScreen
OnScreen
OnScreen is the leading Digital Adoption Platform (DAP) for SAP or Any browser-based enterprise application. Boost process efficiency and user productivity with just in time OnScreen guidance. Optimize SAP on-boarding, Increase Employee Productivity and Reduce Training costs by as much as 50%. Transform business users into super users with in application walkthroughs for SAP ECC, S4HANA or any Enterprise Application. OnScreen is Highly Rated for its Simplicity and Usability. Creating and managing content can be done in minutes by any subject matter expert or trainer. OnScreen Guides Users with live overlays directly in any web application like SAP, Salesforce, SuccessFactors, Ariba, Workday, Dynamics, Oracle and more. OnScreen has a very short ramp up time and requires no server installation or maintenance. OnScreen is for Enterprise organizations that want an Agile Digital Adoption Platform with flexible licensing that scales to ensure a very high ROI. -
21
Simple Time Planner
Simple Time Planner
Simple Time Planner is appointment software made simple 🚀 🔑 Why Choose Simple Time Planner? 🌟 User-Friendly: Simple Time Planner is tailor-made for non-tech-savvy professionals, ensuring a smooth and hassle-free experience. No complicated setup or confusing menus – just a straightforward, intuitive design that makes managing your appointments easy. 📱 Mobile Friendly: Keep your business at your fingertips! Simple Time Planner is fully optimized for mobile devices, allowing you to manage appointments and customer data effortlessly. All you need is a web browser and an internet connection to access your vital information anytime, anywhere. 📅 Effortless Appointment Management: Bid farewell to missed appointments and scheduling mishaps. With Simple Time Planner, you can effortlessly schedule, reschedule, and track all your appointments in one centralized platform. 💼 Boost Your Efficiency: Eliminate paperwork and manual record-keeping.Starting Price: $19.95/month -
22
TenForce
TenForce
Track, analyze and report on your EHSQ processes from a single platform. Automate workflows, centralize data and simplifiy collaboration across departments. TenForce offers various integrated modules to help streamline processes such as Audits, Incident Management, CAPA, Permit to Work, Management of Change, and Shift Management. It offers mobile capabilities, which allow field workers and inspectors to access the software on mobile devices. Its built-in data analytics and reporting functionality enables managers to gain insights into the processes and risks of their industrial plants or public infrastructure assets. This visibility helps them address environmental, health, safety, quality, and compliance issues. TenForce helps manufacturers optimize their established processes while minimizing incidents.Starting Price: $9000 per year -
23
HyperVerge
HyperVerge
Companies in Fintech, Crypto, Gaming, Edtech, BFSIs, Telecom, Marketplace etc use HyperVerge’s Identity Verification Platform for onboarding customers seamlessly, fraud checks, face authentication, age verification, document verification, eKYC and other services. HyperVerge currently helps clients onboard over 30 million customers every month (~3% of India’s population). With just an ID and a Selfie, you can verify the identity of your customer in seconds. You can prevent fraud and ensure compliance with AML/KYC. Customer onboarding TAT can be reduced from several hours to just a few seconds. With an accuracy of 99.5% (the highest among competitors) and 600+ million KYCs across 200+ countries since 2019, HyperVerge’s technology is built for scale. They work with SBI, LIC, Jio, Vodafone, Bajaj Finserv, L&T, Swiggy, WazirX, Coinswitch, Razorpay, ICICI Securities, SBI Cards, Grab, CIMB, FE Credit, Home Credit, and 100+ clients across 5+ geographies for their onboarding journeys. -
24
Reviewnicely
Reviewnicely
Reviewnicely is an all-in-one ai review management platform that helps businesses easily request, manage, and showcase customer feedback. It supports review requests via WhatsApp, SMS, email, and QR codes, with automated reminders and customizable templates. Consolidate reviews from over twenty platforms, filter and respond from one dashboard, and share positive feedback on social media or your website through versatile widgets. Reviewnicely simplifies reputation management, empowering businesses to turn customer reviews into growth opportunities. Why Businesses Choose Reviewnicely? - Consolidate and manage reviews from one dashboard. - Showcase reviews using customizable widgets like Carousel, Feed, Video, Pop-up, or Badge. - AI Reply in one click - Protect your reputation by capturing private feedback before it goes public. - Boost visibility with fresh reviews that enhance your SEO and PPC efforts. Start for Free and upgrade if truly needed Join other businesses.Starting Price: £25/month -
25
VOLIXTA
HELLO SITE
Managing appointments, staff, and payments is easier when everything runs from one dashboard. This WordPress system is built for service teams working across multiple locations or time zones. Staff manage schedules from the frontend, clients can book or reschedule quickly, and managers track performance, revenue, and availability in real time. The plugin includes advanced features such as time buffers, notice periods, and service packages to fit different business models. With built-in WooCommerce integration, deposits, invoices, and taxes stay connected to each appointment. Designed for flexibility, the Volixta Booking Plugin provides a responsive, multilingual, and scalable structure that turns WordPress into a complete and reliable booking environment for modern service companies.Starting Price: 199.90€ for lifetime licence -
26
Venntive
Venntive
Venntive is a true complete CRM, a Business OS that eliminates tech stacks and silos. A seamless platform that allows users to manage the entire customer lifecycle from first touch throughout the entire customer lifecycle. Venntive includes all the tools you'd want in a marketing automation stack, a sales stack, customer success/engagement, customer support, and operations. While there is virtually no need to integrate third party apps, we re in Zapier as CRM Connector and have an API. No-code customization eliminates the aggravation of ongoing expense and time to customize or update your Venntive instance. Finally, Venntive is extremely cost-effective from the very beginning which means cost-cutting does not mean a reduction in staff. Venntive is the smart, effective B2B SaaS solution to build, scale, and manage your business from day one.Starting Price: $150.00/month -
27
Bridge
Bridge
Bridge is a unified Learning & Employee Development platform that combines LMS, career pathing, skills, and performance management in one easy solution. Deliver engaging training with personalized journeys, two authoring tools, advanced media, analytics, and 150+ included, skills-tagged courses. Bridge goes beyond learning with career pathing, skill management, and AI-powered overviews that spot gaps and build personalized development plans. Tools like manager 1:1s and performance conversations connect growth to everyday work. Trusted by 1,000+ organizations, Bridge helps companies streamline systems, save time, and develop their people.Starting Price: $12,500/year -
28
Re:plain
Re:plain
Live-chat service for a website where people respond 16 times faster. The first-ever web-chat service that works directly in your WhatsApp, Facebook Messenger, and Telegram. A client writes on a website, and operator reply just from his or her personal messenger. No applications or any other personal accounts needed. Absolutely everything is being controlled right inside the messenger. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.Starting Price: $4.99 per month -
29
Pulseway
MMSOFT Design
Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. We also offer add-ons for endpoint protection, business management (PSA) and backup & disaster recovery software and integration with leading AV providers to give you the power of a full IT stack. Over 6,000 customers worldwide use Pulseway every day to pro-actively manage their own and customers IT infrastructure. Test it free today with our 14-day no commitment trial.Starting Price: $27/month -
30
Social Intents
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.Starting Price: $39 per month