Best Customer Service Software for Startups - Page 38
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Compare the Top Customer Service Software for Startups as of November 2025 - Page 38
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1
MeetOMatic
MeetOMatic
Schedule meetings and appointments for any number of participants in seconds. Simply pick your dates and click Go! Need a more detailed scheduling tool? Check out Meet-O-Matic Pro! There is no quicker way to schedule your meeting (and we'd love to hear from you if you think there is)! Thousands of individuals and organisations use our tool for meeting and appointment scheduling. Find a time that works for everyone with Meet-O-Matic! Meet-O-Matic was originally designed by Marc Eisenstadt and Stuart Watt, way back in 1998! That sounds like a century in online years. We will always keep Meet-O-Matic as simple as it was back then throughout all these years and that's why we are still around, more than 20 years later. Our focus has not changed - do one thing and do it well. A simple web form that works on almost any internet-connected device, allowing for the widest reach while assuming the lowest common denominator so everyone can have a say.Starting Price: $19.99 per year -
2
House-on-the-Hill Software
House-on-the-Hill Software
House-on-the-Hill Software is built to support you and the people that matter. We provide four interchangeable solutions: IT Service Management, FOI & Case Management, Facilities Management and Customer Service. Our software is flexible, affordable and created with you at the heart. Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site. Pick the solution which best reflects your organization. Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorized into types and workflows. Helps your sales team provide high quality customer support. Use data driven decisions from reports and KPIs to continually improve your service.Starting Price: £40 per agent per month -
3
ClickBook
ClickBook
Not everyone who runs a business is computer savvy. This means that any free scheduling software aimed at businesses needs to be easy to use and efficient. Not just for the client, but also for the service provider. ClickBook free appointment scheduling software downloads instantly into any browser and won't slow down or interfere with your computer's performance. Clients have full access to a simple appointment scheduler and reservation management dashboard which they use to manage their appointments, calendar and bookings. For customers, the free appointment book software could not be simpler. For example, with free online salon scheduling, they simply select which service they would like, who with and when and book it in real-time. This means that you will never be double-booked. Yes, it's as easy as that! The booking is confirmed via text or email, the service provider receives an update informing them of the reservation and the customer gets a reminder nearer the time.Starting Price: $19.95 per month -
4
Grasp
Grasp
Grasp brings together multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service. Mail, phone, chat, socials: have you ever been more accessible? It’s a fantastic way to get closer to your customers. But you also need to keep control. Grasp puts all your contact moments in one timeline, so you never miss the opportunity for a good conversation. We put all your customer contact moments into one clear timeline. You keep an overview of the relationship and your support team gets straight to the point. First time right, every time. Proactively start a conversation about something your customer wants to know - that's how you score points. We help you get things going by clearly mapping out your customers’ needs. Grasp is built on positive energy. You can feel it when you work with us. And your customers will feel it every time they contact you.Starting Price: €29 per user per month -
5
IBM SevOne
IBM
Optimize IT operations with insight and action from application-centric network observability. Struggling to address the soaring complexities of modern network management? Network infrastructures built for digital transformation require monitoring solutions that can be just as dynamic, flexible, and scalable as the new environments. Designed for modern networks, IBM® SevOne® Network Performance Management (IBM SevOne NPM) provides application-centric, network observability to help NetOps spot, address, and prevent network performance issues in hybrid environments. Boost network performance and improve user application experience by proactively monitoring multivendor networks, and turning insights into action across enterprise, communication, and managed service provider environments. Going beyond detection, SevOne NPM combines industry-leading expertise and advanced analytics to help your teams act on what matters: improving network performance. -
6
Raven360
Raven360
At Raven360, we know that you want to train customers so you can scale your business. To do that, you must guide users toward mastering your product. The problem is if you can’t scale onboarding users, you risk losing customers, and your team feels overwhelmed and frustrated. We believe a lack of product competency should never be why a customer churns. We understand how much it hurts when customers leave for a competitor, which is why we’ve helped over 2 million learners and certified over 400,000 experts. Here’s how we do it: Step 1: We use the Raven methodology to diagnose your training process Step 2: We demo how the method improves and accelerates product mastery Step 3: We give you a plan for your new onboarding and training delivery platform So, schedule a Demo. And in the meantime, explore our free online Academy. Stop losing customers, wasting time, and damaging your brand reputation. Instead, feel confident and in control while creating product exp -
7
Quantivate
Quantivate
Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Learn about how Quantivate’s integrated platform can simplify GRC management at quantivate.com. -
8
Help Sumo
Help Sumo
Help Sumo offers a 24/7 help center where your customers can answer their own questions – whenever, wherever. Build a rich and engaging knowledgebase that your customers find useful. Track what your customers are searching for through the help center. Find what’s working well and optimize your content based on the customers behavior. Build multiple help centers and customize each with unique content and branding. Transform your team to customer advocates, by providing everything they need to be proactive and deliver exceptional personalized customer service. With all your customer’s information readily available, reach out and support your customers before they come up with any issues. Maintain better customer service with best Help desk software.Starting Price: $14.99 per user per month -
9
BigPanda
BigPanda
Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages faster. BigPanda automates and streamlines the incident response lifecycle across incident triage, ticketing, notifications, and war room creation. Accelerate remediation by integrating BigPanda with enterprise runbook automation tools. Applications and cloud services are the lifeblood of every company. When there’s an outage, everyone is impacted. BigPanda cements AIOps market leadership with $190M in funding, $1.2B valuation. -
10
Vendx
MavenVista Technologies Pvt. Ltd.
VENDX is a software solution that fits painlessly in your procurement organization. This tool very easily prioritizes the Negotiation and Control aspects of the purchase process while making sure that administrative tasks become easier and more thorough. It is a valuable stand-alone tool, but just as smoothly integrates with your existing software environment. You can be up and running with VENDX almost immediately since we need minimum implementation time and very minimal training for the user. Interestingly, to use VENDX your suppliers just require an email id & can start responding on Vendx from the day one most intuitively! VENDX is a full-featured procurement solution available in your browser no matter where you are! -
11
CareColl
Intellial Solutions
Dress up your widget to match the color of your taste or match your website theme. Increase sales by turning just another visitor into a prospect. Proactive chat triggers invite your website visitors by sending an automated pre-defined message based on certain conditions. Load live chat widget only where you need by using our conditional widget loading feature. A powerful offline message feature allows the visitor to send you a message with a file attachment when you are not online for a chat. The visitor can help himself by sending a chat transcript to herself from the widget itself. Visitors’ page navigation path is shown right into the operator chat box in real-time. The complete path is also stored in a chat history for later reference. A fully functional email client for single email customer service operators.Starting Price: $10 per month -
12
Subiz
VietnamBiz
Warmly welcome, send targeted messages to right opportunity and get leads. Automate your welcome messages to greet your customers, attract and collect the customer's information to easily contact and follow. Auto-assign to the right people, quickly and professionally interact with messages template, media button, product content, emoji to convert and build beautiful relationship. Synchronize customer data from multiple channels into one place. Classify customers and divide them into groups depending on your needs and business model. Run your business automatically by setting up multiple workflows or customer interaction strategies to pursue and deliver a premium experience based on tracking behaviors. Analyze according to time, tag, or agent to know your conversation and customer insights, helping you to improve customer service and boost sales.Starting Price: $9.59 per user per month -
13
TechSuite
RepairTech
TechSuite is flexible by design. Customize your branding and add your favorite computer repair tools. Automate hundreds of computer repair tools to do the heavy lifting for you. TechSuite generates beautiful reports for you to keep, send to your CRM, or give to clients. TechSuite includes all the repair tools you need in one application. Simply select any number of automated tools, run them all with no interaction required, then review a detailed report of everything that just happened. From the TechSuite Online Dashboard, you can access your Reports, view the status of ongoing repairs, and configure the Windows App. Unique and powerful malware automation will run the best tools in the business, saving you time and making you money. You can customize TechSuite with your own graphics and generate polished, branded reports for your clients. We’ve partnered with the top vendors in the industry to bring you an amazing list of tools.Starting Price: $25.00/month -
14
Re:Desk
Re:Desk
Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.Starting Price: $99.00/one-time -
15
Bright Pattern
Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. -
16
Bazaarvoice
Bazaarvoice
Redefining how brands and consumers connect, create and innovate. Your consumers' needs never stop evolving. And neither do we. Collect many types of user-generated content (UGC), including ratings and reviews, visual content, and shopper questions and answers. Leverage our sampling services and community to get more content, faster. Reach in-market shoppers early in the journey. Find consumers when they are in market, and deliver the best shopping experience. Capture more search traffic with authentic customer content search engines love. Be there in all the moments that matter. Connect with people so they buy with confidence, no matter where they shop. Ensure you have content wherever and whenever people research — in-store, on your site, and on social — worldwide. Put buyer insights to work. Learn about your shoppers using our robust tools. Develop better products, create more powerful marketing, and deliver inspiring shopping experiences. -
17
Mojo Helpdesk
Metadot
Simplify customers and employees support with a help desk software deployed in minutes at a fraction of the cost. Still using spreadsheets and emails for requests? Mojo Helpdesk will free them and put them all in one place. Cut down incoming requests with the built-in knowledge base. Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically. Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for organization like yours, and today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily.Starting Price: $29 per user per month -
18
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
19
Rhino Support
Rhino Support
There are only a few reasons why shoppers abandon their carts. Using live chat can help with price issues - people price check all the time. By chatting with them, you reassure and build rapport with them, giving them a reason to buy from you. Window shopping - shoppers want to know what colors and sizes are in stock. Checkout problems - the importance of assisting shoppers as they checkout goes without saying. People love a discount - wouldn't it be nice to offer visitors a discount via chat? You may just sway their decision to purchase. To fully understand why this is so, put yourself in the shoes of your customers. Consider the last time you used live chat in your everyday life. Maybe it was when you where shopping or had an issue with a service. Wasn’t live chat easier than calling, waiting on hold and then talking to someone who was hard to understand? Chat is instant, easy & skyrockets customer satisfaction.Starting Price: $ 97 per month -
20
LiveSupporti
LiveSupporti.com
LiveSupporti is an essential live chat service that connects your website with your clients and helps you chat with your website visitors. The integration is incredibly easy - just add a single line with your code snippet to your website and start chatting with your customers. Get offline messages from your clients whenever you are away and start an email conversation directly from your dashboard. All live chat messages are encrypted and protected over SSL. Sound and graphic notifications when new message arrives. See exactly where your chat requests are coming from. Choose the colors and design your live support chat widget, so it fits best in your unique website. You do not need any coding skills for this. It can be easily done via the chat settings page in your live support account.Starting Price: $5 per month -
21
CAFM Explorer
Idox Group
With the tools to proactively monitor and manage all tasks related to maintenance, compliance and safety across an estate. Idox’s CAFM Explorer software enables complete visibility of all assets, costs and risks to enable facilities managers to pre-empt issues on site, streamline and automate task assignments, simplify reporting and deliver enhanced insight to help customers unlock significant productivity gains. CAFM Explorer provides a total solution to all your facilities management requirements with a comprehensive range of modules all in one package, with no hidden extra costs or need to purchase additional functionality. The intelligent integration of modules supports automation of manual tasks, drives efficiency and enables real-time reporting. Working with us to implement CAFM Explorer has allowed Brent Council to improve response times, increase their efficiency in managing and tracking jobs and produce statistical reports to benchmark performance. -
22
Store Vantage
Store Vantage
Accessible from anywhere. Perfect for you and your staff. With simple online appointment scheduling for your customers. It’s a game changer. Our easy to manage online calendar makes things simple. Bring together your customers' appointments, and your employees' schedules in one, organized place. View your calendar online anytime, from anywhere, on any device. No more worrying about appointment books. Our calendar is secure and coffee-spill-proof. Customers can book appointments online, anytime, without having to call in. Customers see all available times and then select the ones that work best for them. Take appointments on your custom booking website or on your Facebook page. Loves mint tea, always running late, big tipper – everything about your customers at your fingertips. No more note cards to keep track of or forms to fill out. Understand your customer base with ease.Starting Price: $19.00/month -
23
checkAppointments
Addy Systems
Be open for online appointment booking 24/7 without ever having to answer the phone. Put a scheduler right on your website to give your clients an easy way to manage their own appointments when you’re in session or just unavailable. Be available for scheduling whenever it’s convenient for your clients but only work when it’s convenient for you. We've got a stellar customer support team that's available via email or phone. Don't believe us? Contact us at 202-753-7351. Manage your web appointments on the go by downloading our smartphone apps from the Apple App Store or Google Play Store. Let clients book with you from around the world. We’ll take care of translating appointment times to their timezone. Your scheduler will walk clients, step-by-step, through the process of booking an online appointment so it’s easy to use for your loyal clients and new clients alike. With downloadable reports, it’s simple to keep updated records on your clients or send them marketing emails.Starting Price: $19.95/month -
24
HappyFox Chat
HappyFox
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Convert email, phone, chat and web requests into tickets and keep them organized. Outsource complex and redundant workflows to a powerful smart rules engine. A ticketing system that can crunch your support process data. Create your own custom fields, workflows & personalize the support experience. Give your customers a unified support experience with HappyFox Help Desk and watch your customer loyalty and retention rates consistently improve. It gives you the tools to understand customer needs and provide apt support in a timely manner. Today, each business requires customer service management software that allows seamless communication between agents and customers.Starting Price: $14.99 per month -
25
3CLogic
3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.Starting Price: Contact for a quote -
26
Jitbit Help Desk
Jitbit
Jitbit Help Desk is a helpdesk ticketing system offered both as a SaaS subscription and on-premises installation. It has everything you expect from a helpdesk: email ticketing, live chat, knowledge base, live chat with chat bots, file attachments, and a powerful automation engine that executes predefined workflows for you. Don't get us wrong, we have everything - live chat, integrations, knowledge base, even chatbots but our primary focus is email. We spent years polishing our email ticketing system. We support IMAP, native MS Exchange protocols, POP3, SMTP etc. We have built-in anti-spam, deduping, and email flood protection. We even provide built-in mailboxes for our SaaS customers, if you don't already have one. Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets.Starting Price: $13 per month -
27
ShareNet Platform
Novo Solutions
The Novo ShareNet Operations Management system is an easy-to-use, highly flexible web and mobile cloud-based software solution designed to help organizations streamline their operations. ShareNet apps combine to create powerful solutions for Asset Management, Work Order Management, Municipal Management, Customer Support and more. Track, Share and Report on the ShareNet Platform! ShareNet apps combine to create powerful solutions for Customer Support, IT Help Desk, Asset Management, Maintenance Management, Municipal Management, Knowledge Management & more. Track whatever information you want in each ShareNet App. You can even attach documents or photos to your records. Video Tutorials and User Guides help you quickly learn how to use ShareNet Platform Apps. Consistent User Interfaces allow you to easily go from using one app to another. Increase visibility of work performed, deliver 24/7 citizen support and keep the public informed with our powerful municipal software.Starting Price: $50 per user per month -
28
ServiceTonic
ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).Starting Price: $20 month -
29
Scheduly
Scheduly
Scheduly is an online appointment scheduling software and booking system for your business. It stands out for its simplicity and powerful features such as website integration, online payments, no-show protection, reminders, smart coupons, virtual receptionist and moreStarting Price: $14/month -
30
sitehelpdesk-IT
Sitehelpdesk.com
Helpdesk software specifically designed for IT support services. Includes all the features of sitehelpdesk for service requests and incident management plus the practical application of other ITIL service management recommended features without slowing your service delivery. sitehelpdesk-IT is designed for an internal support service. Review the features of sitewebdesk if you want to apply the same ITIL disciplines to external customer IT services and support. The Configuration Management Database records are fully integrated in the helpdesk.The Configuration Management Database records are fully integrated in the helpdesk. Decrease the number of incidents by pre-empting and resolving the errors, identifying trends and reporting on them. Manage requests for change (RFC) to the IT infrastructure to minimise the impact of change related incidents. Commit to problem management for resolutions.Starting Price: $800.00/one-time