Best Customer Service Software in India - Page 20
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Compare the Top Customer Service Software in India as of November 2025 - Page 20
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1
HelpSite
HelpSite
Hosted knowledge base software to create a public or private knowledge base. Create an awesome support center. Generate a beautiful FAQ & help site in minutes. Your users deserve it. HelpSite gives you… A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time. A super easy-to-use admin interface to create knowledge base articles with ease. Populate your help site with answers to common questions and other helpful information. Our hosted knowledge base software takes care of the rest.Starting Price: $14.99/month -
2
Seismic Knowledge
Seismic
Seismic Knowledge is a just-in-time enablement solution that provides teams with faster access to answers, documentation, and assets right within the flow of work and tools they already use. By leveraging Knowledge, users can connect various systems to create one searchable source of truth so reps are confident they have the right information. With Seismic Knowledge, teams can: Knowledge integrates with Seismic and allows reps to access FAQs through Seismic search. It also integrates with Lessonly so users can surface both Seismic content and Lessonly training by directly chatting with the Seismic Slack bot. This allows users to ask the Seismic Slack bot questions privately, or get AI-recommended answers when asking questions in specific channels. Additionally, the Chrome extension provides instant, ongoing access to answers, lessons, and docs – no matter what application they’re working in, like a CRM or email.Starting Price: $59 per month -
3
Bookmemate
Bookmemate
Eliminate multiple calendars and diaries. Your Bookmemate schedule will become your business’ best friend. Save and manage your appointments, and create an invoice when the appointment is complete. Create lists of your most commonly performed tasks, and attach a rate to each of them. It makes quoting and invoicing a breeze. All of your customers’ details are saved in one secure location. Access them from your computer, or any device when you’re on the go. Just assign tasks to a new job, and voila! - your quote is created. You also have the option to add before and after photos so your customers can see exactly what was done. Create invoices in seconds when bookings are done. Sync with your bank account to see when you’ve been paid, and be notified when an account is due. Know exactly where your business is successful and where you might be losing money. It will change the way you see your business.Starting Price: $20 per month -
4
AppointBook
AppointBook
Appointbook has everything you need to accept appointments, schedule clients, promote your services, and grow your business. Turn your web traffic into confirmed appointments. Easily book clients, reduce no-shows, and maximize your time from anywhere. Increase professionalism and reduce no-shows with automated appointment confirmations and reminders. Create online promotions and share through popular social media channels like a Pro. Just answer a few simple questions about your business and you’re ready to go! Your business account includes a professional scheduling web page to highlight your services, hours, location, and more. Already have a website? Adding the Appointbook scheduling widget is as easy as pasting a few lines of code. Appointbook is the easy-to-use online scheduling software that gives you complete control over your calendar and the freedom to manage your business from anywhere.Starting Price: $20 per month -
5
Fuse IM
Fuse IM
It's much more than chat software. Install live chat on your website and connect your channels to start engaging customers instantly. Simplify communications from a shared inbox for a better experience for the whole team and customers alike. Every visitor on your site is a potential customer. Be there for them when they can't find what they need. Capture leads when your team are away. It's faster, easier and more natural relationships with customers using messaging to boost customer experience and satisfaction. Break down barriers between you and your customers over email or phone. Customers are more likely to give feedback when live chat is available. Match your brand and make chat your own by customizing the position, colours, office hours and more. Proactive chat using prompts to guide or assist visitors. Ask for feedback, help with pricing or ask for questions at just the right moment.Starting Price: $15 per month -
6
Deskpro
Deskpro
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences today.Starting Price: $39 per user per month -
7
ICE Chat
Etech Global Services
Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.Starting Price: $45.00/month/user -
8
Engage
Engage Chat
How you treat your website visitors says a lot about your business. Do you give them a way to immediately reach out in an easy, friendly and personalized way? Our solution is different. We don’t do chatbots and neither do our clients. We offer unparalleled tools for building authentic, human relationships in the digital world. See what transparency and availability looks like in the modern organization. Maybe it’s just us, but we’ve never understood why some chat software is so darn expensive. Engage is incredibly affordable. Just $15/user/mo. ($0.50/day) for unlimited chat. We aspire to be the best ROI of any software product you use. Some of the most recognizable brands on the planet turn to Engage to power their website chat technology.Starting Price: $15 per user per month -
9
Appointedd
Appointedd
Appointedd is a full stack appointment scheduling and booking platform for every type of people engagement a business needs. Since the Coronavirus pandemic, this type of software has become a must-have tool in every business arsenal. Whether you need to shift global teams to virtual working immediately, or need to switch offline events to online, or even if you're preparing to plan for lockdown lifting, we have all of your scheduling and automation needs covered with our award winning, best-in-class scheduling and booking platform. - Multi-currency - Multi-timezone - Multi-language - Online payments - Powerful and flexible API - Automated communication flows - Flexible working hours options - 360degree view of your whole team's schedule - Ability to add buffers to appointments Free 14-day trial. Get started for free and find out how online booking can be a game changer for your business in these difficult times.Starting Price: $15.00/month -
10
BookmyCity
BookMyCity.com
BookMyCity is an online booking and scheduling platform for service-oriented businesses. Promoting the convenience and simplification of online booking, BookMyCity encourages customers and site visitors to discover service providers in their area, and book appointments right on the spot. Users can browse available appointments by service category, location, time, price or reviews. For business owners, this SaaS solution offers an integrated portal and a simplified way to manage schedule, availability and bookings - online! Businesses enjoy a dynamic CRM system as well as a smart schedule to handle unique needs, with special consideration for opening hours, service duration, and staff availability. Most importantly, BookMyCity eliminates the issues associated with unfilled time slots and last-minute cancellations, helping businesses increase both efficiency and revenue.Starting Price: $29.99 per user per month -
11
GigaBook
GigaBook
Easily use GigaBook with your mobile device and let your clients easily make appointments with theirs. Easily and efficiently manage all of your bookings and service providers from your desktop computer. GigaBook adjusts to any display type or size. Add, complete and reschedule tasks from your phone, tablet or desktop. Take your to-do lists to the next level with notifications, reminders, color-coded projects and priority levels. Keep track of your projects and to-do lists with due dates, start/end dates and recurring due dates – view and organize your to-dos for the day, week or month ahead. Share Projects, assign tasks and add comments all within the app. Enjoy seamless and consistent syncing with third-party calendars, such as: Google, Apple, Outlook, Exchange and Office 365. This results in fewer headaches along the way due to a much lower risk of double-booked services or staff members.Starting Price: $ 12 per month -
12
Precursive
Precursive
Improve services delivery to maximize revenue by aligning sales, services and success teams on the platform that matters, Salesforce. Customer success starts with customer onboarding. Use repeatable playbooks for implementations to onboard customers faster, all within Salesforce. Mobilize teams quickly, schedule resources and make better use of your capacity. Plan, track and forecast your team's time and utilization. Precursive PSA gives you complete insight across all people and professional services to improve operational performance, 100% native to Salesforce.Starting Price: $20 per month -
13
Keeping.com
Keeping.com
Still sharing passwords or using a Google Group for customer support? Keeping makes it easy to share your mailbox without ever leaving Gmail. Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app is required. Our instant setup and Gmail integration are designed for the busiest teams (we assume that’s you). There’s no complex software to configure. You’re up and running and supporting customers in minutes. Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.Starting Price: $10 per user/month -
14
Appcues
Appcues
Turn your product into a growth engine. Deliver the frictionless, product-led experiences your users demand. Grow your business faster with Appcues. Better user experiences lead to faster and more profitable growth. That’s why we developed the Product-Led Growth Platform. Appcues makes it easy to deliver exceptional user experiences at scale and unify your organization around the product as its greatest lever for growth. From initial evaluation to advocacy, Appcues helps companies deliver product experiences that create happier customers and scalable business growth. Wow users with personalized onboarding experiences. Make a great first impression. Onboard and activate users by delighting, educating, and guiding them to value quickly. Improve feature engagement and adoption rates by creating timely, contextual prompts and walkthroughs.Starting Price: $249 per month -
15
ACES for Business
ACES for Business
ACES for Business was created because we value trustworthy relationships between service companies and customers. Trust is vital in the success of businesses that serve the community, and that trust can be built through open communication. We want to build a pathway for you, as a business owner, to connect with the people your business serves. Our appointment reminder service gives your customers the peace of mind they need before they open the door to your team. The reminder system allows you to provide your customers with information about the visit, as well as a picture of the employee coming to their home. These reminders eliminate confusion and increase your customers’ comfort with your service team. Our email reminder service helps you build trust and open the lines of communication between your company and your customers. When customers are happy with your services, you want to know. ACES for Business allows you to reach out to your customers with customizable surveys.Starting Price: $39.95/month -
16
Navvia
Consulting-Portal
The Navvia Process Designer is the easiest and most cost-effective way to design and document processes. With features such as prebuilt templates, easy-to-draw flowcharts, automated document creation, requirements gathering, and online collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. -
17
Smartsupp
Smartsupp
Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283,000 webshops and websites. See detailed visitor info in powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behavior thanks to visitor recording. Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today. Key features: Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay)Starting Price: $0.01/month/user -
18
bookitlive
bookitlive
bookitLive is the ideal booking solution for single person operators to multinational enterprise corporations and every business size in between. bookitLive opens new opportunities to increase booking efficiencies, retain and up-sell existing customers attract new ones, run marketing campaigns and promotions and improve the overall customer experience. New API now available.Starting Price: $40/month -
19
Snapforce
SnapForce Technologies
Manage your sales pipeline effectively, with activity based selling. See which deals need outreach, have past due activities, and schedule new activities right from your pipeline view. The Deals module helps you track your leads/deals through the sales cycle. Filtered views can be created to display deals separated by probability, stage, expected close date range, amount, and more. Closed/Won sales can be tracked and displayed in a sales pipeline report. This report can be broken down by many factors, including sales rep and date range. Forecasts can be completed for the next month, quarter, or year by calculating previous sales, competition, and trends.Starting Price: $12 per user per month -
20
next4biz
Next4biz
Business-to-Business (B2B) and Business-to-Consumer (B2C) marketers aim to capture the attention of two different target profiles. While there are many similarities between these two types of marketing, driving prospects from each channel requires different communication approaches in every aspect. Omnichannel Customer Communication is one of the “must-have” features of new contact center technology. This new concept allows your company to interact with your clients via all channels. On top of the standard methods (telephone, email, web), your customers may contact you via the new media channels such as self-service, social media, or chat. Low Code means that you don’t have to code or have technical skills for process design. You can simply design your application interface and workflows from the design interfaces instead of undergoing complicated coding tasks.Starting Price: $75.00/month/user -
21
eComEngine
eComEngine
Save time, automate repetitive tasks, and increase profitability with software from eComEngine. We proudly support some of the world’s largest merchants with our reliable Amazon seller tools. Whether you're just getting started with selling on Amazon or running a warehouse with multiple employees, eComEngine has the tools you need to operate and grow your Amazon business. Increase your presence on Amazon with reviews, feedbacks, and ratings. Build and protect your business while staying compliant with Amazon's policies. We created FeedbackFive® to solve one simple problem, automating Amazon feedback and review requests. Automated review requests get the results you need without the time commitment. Monitor ASINs to get review updates and identify trends without constantly checking your listings. Get email or text alerts for your Amazon feedback and reviews so you can take action quickly when needed. If a buyer is unhappy, you'll know right away.Starting Price: $9.99 per month -
22
MakePlans
MakePlans
MakePlans is a user-friendly system for appointment booking and event registration. Quick and easy booking for your customers. Your customers select a service and time slot. You spend less time on the phone and more time with your clients. Notification screenshot The appointment is automatically added to their calendar. With every step of the booking automated you have less to worry about. No double bookings or misunderstandings on the phone. Reminders sketch We send SMS reminders to your customers. Reduce no-shows. Increase profits. MakePlans is a simple to use service for allowing your customers to book online. The booking site makes it possible for customers to book appointments between your normal working hours or signup for events at specific times. The customer receives confirmation email or SMS, they can easily add the booking to their calendar, and a reminder is sent before the booking starts.Starting Price: 9 -
23
Crow Canyon Customer Support
Crow Canyon Software
Crow Canyon’s Office 365 & SharePoint Service Desk delivers an efficient way to manage requests from customers, clients, members or partners. Customers benefit from quick responses. Tracking ensures reliable follow-up. Provide your agents and support staff with an application that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop and that customers receive top-quality service. Provide your agents and support staff with an applications that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop.Starting Price: $2995 one-time payment -
24
Voicent Appointment Reminder
Voicent Communications
Voicent's Appointment Reminder software is an easy-to-use, automated appointment scheduling and reminder system that delivers personalized messages to any phone. When a reminder call is made, the recipient can press a keypad number to confirm, reschedule, leave a voicemail, or even speak to someone in your office. With Voicent's omnichannel capabilities, you can send appointment reminders to your clients as a voice recording, text message, and/or email; then collect their confirmations through the same channels. Our dialer tools and automation solutions have a built-in CRM that automatically tracks customers and helps you engage with your customers by knowing what they want and when they want it. By automatically tracking and responding to customers, our communication platform helps you close deals, follow up with prospects, and retain customer loyalty.Starting Price: $2,199 one-time payment -
25
ACTIVEseries
MNP Retail
The ACTIVEseries is MNP's custom, in-house, Order Management System which we develop, maintain and implement for our customers who are reliably processing hundreds of thousands of orders a day. It is a purpose built solution grown out of managing the life cycle of orders, not financials, staff, or stores and can be used to control single channel all the way up to being the core ERP system for your retail or multi-channel business. This means that when you partner with MNP you not only get great software, you partner with experts in all aspects of order, warehouse, ecommerce and retail management who understand the complexities and nervousness that transformational changes can bring and will help you through the whole journey. MNP’s IntraActive module coupled with the ActiveSeries solution suite offers both advantages. The module provides a mobile-supported, browser-based flexible framework that facilitates customizable operational workflows.Starting Price: $10,000 one-time payment -
26
WhosOn
Parker Software
Unlock opportunities with AI-infused chat technology. With WhosOn, you get the smartest live chat features available – spanning bots, advanced analytics, conversational automation, and more. All deployed in the way that suits your business.Starting Price: $33.00/month/user -
27
The Service Program
Westrom Software
Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. Service business software allows you to track customer profitability, improve staff communications, and effectively manage your routes. Optimize routes by area, day and tech. View details of each stop, map to each stop or service call while on the road. Generate Route Maps and optimize your stop order to be more efficient.Starting Price: $49.00/month/user -
28
Instant Housecall
Instant Housecall
Your customer can start a tech support session by downloading a small app or clicking an icon on their desktop. No pre-installation required. You’ll instantly access their computer. Once your remote support sessions ends, you can only gain access when you’re invited. Your clients get the ultimate in privacy and peace of mind. Not around? Customers can open a 12 hour time window during which you can connect and the computer can be left unattended. You can even receive an SMS letting you know that your customer is waiting. Choose your customer from a list and access their computer any time. You’ll need one-time permission from your customer for unattended remote access. Then you can access their computer again and again. Your customer can leave a message, ask to be referred to someone else on your team, or automatically connect when you sign in. View and control your customer’s computer as if you were in front of it.Starting Price: $29 per user per month -
29
Setster
Setster
Setster offers seamless appointment scheduling for any business or department. It automates complex scheduling rules and workflows while offering a custom user experience every time. Whether your company manages a vast network of branches and locations or simply needs a virtual meeting solution, Setster's cloud-driven or on-premise alternative is designed to scale with your growth, providing a reassuring solution for your evolving needs. Easily manage scheduling appointments and resources, increase productivity, and reduce costly no-shows. Its powerful, all-inclusive platform includes a rich feature set that is easily configurable by a product lead or programmatically via APIs and developer toolsets. Do more with Setster.Starting Price: $20 per month -
30
AnswerChat
Alpha Media
With AnswerChat, when a customer visits your website, they can instantly see if someone is available to chat with them. And all they need to do to start a conversation with you is click on the AnswerChat button on your website. They do not need to install any software or download anything new. Plus, if no one is available to chat with your customer, they will automatically be sent to an online email form to easily contact you. When someone wants to chat with you, a new window will open up on your computer (and a telephone sound will be heard if you have a sound card and speakers), showing you the person’s name and what page/screen they are visiting. You can then accept the chat, send the chat to the next operator in queue or a specific operator or your choosing, or send the visitor to an online e-mail form. For archival purposes, AnswerChat allows you to print the chat session to your printer, or copy-and-paste the chat text for use in other applications.Starting Price: $19.95 per month