Best Customer Service Software in India - Page 21
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Compare the Top Customer Service Software in India as of November 2025 - Page 21
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1
versaSRS Business Workflow
VersaDev
With versaSRS improving business efficiencies has never been as powerful. Your business will gain access to extensive tools to drive process, improve workflow and increase productivity. versaSRS comes with all of the modules you would expect from an Enterprise Solution but without the huge price tag. Improve communication between your company, your customers and your employees.Starting Price: $200/user/year -
2
Artologik HelpDesk
Artisan Global Media
Artologik HelpDesk is a success because we value relations. Your story inspires us, and we are passionate about providing the foundation that helps you give quality support. Trust more than three decades of experience. Streamline your channels. Employ omnichannel ticket registration to simplify support. Support your team. Use dashboards and collaboration features to handle tickets smoothly. Analyse and improve. Use report engines to identify and follow up on improvement areas. Save solved tickets. Build your FAQ by adding finished cases and work more effectively. Strengthen your brand by giving technical assistance or instructions for use. Build customer relations while managing complaints, returns, and refunds. Provide your organisation with a tool to manage HR questions about salary, agreements, etc.Starting Price: €160 per month -
3
MyTime
MyTime
MyTime is an all-in-one cloud software built for multi-unit enterprises and franchises. Pet, retail, salons, barbers, med spas, yoga, and fitness businesses use MyTime to grow and manage their business. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting, and branded mobile apps. MyTime's user-friendly interface brings simplicity to running your business. Your staff can access an easy-to-use system and can elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations. The MyTime platform is uniquely designed for multi-location businesses with rich reporting, corporate-level controls, and more. Other features include digital forms, inventory management, reputation management, and enterprise custom reporting.Starting Price: $89 per month -
4
UserVoice
UserVoice
UserVoice is the premier product feedback platform for B2B Software as a Service (SaaS) companies. Using easy-to-configure integrations, UserVoice adds quantitative metrics to the qualitative feedback you receive. Get feedback from directly from your end users. Easily capture feedback from your customer-facing team members right from the tools where they work. Keep the whole company aware of what your customers are saying using our Slack and Microsoft Teams integrations. -
5
C2 ITSM
C2 Innovations, a Sherweb company
C2 ITSM is an integrated business service management solution (ITSM) that supports and automates your business processes, exceeding customer expectations. Easily manage all types of requests, changes, assets, inventories, tasks and projects within a single platform.Starting Price: $44 per user per month -
6
ActionTracker
SurveySquare.com
Your customers make a purchase online or in your brick-and-mortar store, participate through online chat or over the phone. Field service technicians complete onsite services and complete a questionnaire. A student completes a class. Your customer or employee completes a survey online, on paper or on Mobile Devices. Once submitted, responses automatically updates the ActionTracker™ based on their response or score, assigns a manager, and notifies key stakeholder via email. ActionTracker™ will effectively track all employee/customer communications, capture resolution activities including emails and attachments, enter notes into the Action Item, and schedule meetings through Microsoft Outlook integration. Create status codes to track the life cycle of action items. Continually update your open action items until they are marked complete, but once completed, they cannot be modified. Each activity is date/time stamped by user for a complete audit trail.Starting Price: $195 per month -
7
Continu
Continu
Continu is a modern learning management system (LMS) built to streamline training, onboarding, and upskilling in today's dynamic workplace. Designed for flexibility, its AI-powered features and automations enable both in-person and remote learning, ideal for hybrid work environments. Continu supports extended enterprise training, offering consistent learning experiences for employees, customers, and partners. With seamless integrations and a user-friendly interface, it boosts learner engagement and simplifies program management. Organizations benefit from reduced ramp-up times, time savings for administrators, and improved training outcomes. Continu’s 96% satisfaction rating underscores its value in fostering a culture of continuous learning and development, making it a trusted solution for businesses across industries.Starting Price: Custom -
8
Xurrent
Xurrent
Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.Starting Price: $0 per month Freemium -
9
Helpshift
Helpshift
When mobile users need help, the last thing they want to do is leave your app. That’s why we give them quick and easy in-app help that’s purpose-built for mobile apps and always on. Modern app users prefer messaging over antiquated email and phone support. So, we designed an in-app chat experience that’s easy to use and ready when they are. Our bots automatically resolve common user issues and capture support details for agents so users never have to repeat themselves. App-first support for app-first companies. That’s why we built the world’s best mobile, app-first customer service solution. Join us in ridding the world of bad customer service.Starting Price: $150.00/month -
10
Bobclass
Court Four
Save time by doing your administration on the go. Register sales, attendance and payments and remind clients who are up for renewal. Whether you teach group classes or offer 1:1 appointments, in a team or solo, Bobclass will help you run your business. With Bobclass you can schedule a class (also recurring) and add clients to it. You can do this upfront or on the spot (drop-in). When a client is added to a class, they will receive a confirmation email or text message. An appointment-based business is different from a class-based. It is all about available time and optimizing it. With Bobclass you can rapidly check your availability, pick a slot, a client and confirm the booking with an automated confirmation email or text message. You can also expose your availability to your clients via a web page so they can pick a slot themselves. Clients love online bookings and it will make your life easier as well.Starting Price: $19.99 one-time payment -
11
Salonized
Salonized
Easy-to-use salon software that lets you keep track of your appointments, sales and client base, wherever you are. Start saving time and money. Our intuitive software is specially designed for salons. We offer all features for running your business smooth and easy, so you can focus on what you do best. Save valuable time by letting your customers book online, whether it’s via your website, Facebook or Google. Our salon software offers a complete toolkit for growing your business. Manage your schedule, sales and client administration stress free, wherever you are. Your time is precious. Use it wisely with an easily accessible and well-arranged schedule, reduced calendar gaps and easy online bookings. Increase your bookings by letting your clients book online at any time of the day, whether it’s on your website, Facebook or Google. Avoid appointment no-shows with automated text and email reminders and save money immediately.Starting Price: €17,5 per month -
12
Social Places
Social Places
Social Places: Considered The New Kid on the Block in MarTech Innovation Social Places is redefining how multi-location businesses connect with their customers. Our robust suite of tools with optional AI assistance, includes Listings & Reputation Management, Impactful Dynamic Local Content, Listening, Local Ads & Data Visualisation, and Bookings - empowers businesses to engage, grow, and thrive at every local touchpoint. With over 440 enterprise clients across Franchising, Restaurants & QSR, Banking, Retail, Healthcare, and Automotive, our tools and insights are designed for all experience levels and built to drive measurable impact across businesses of any scale. Proudly achieving and sustaining a 97% customer retention rate over the last four years, we’ve proven that MarTech doesn’t have to be expensive or complicated. Our mission is clear: a simplified solution to streamline and amplify the power of local engagement, making it effortless and impactful.Starting Price: Based on Location Count -
13
fcase
fraud.com
Too often, financial institutions face the challenge of siloed anti-fraud systems and operations with little-to-no cross-functional or departmental communication. For fraud prevention to be effective in delivering the perfect balance between fraud prevention and customer experience, the enterprise must be connected and working in harmony via one final orchestration layer that connects and manages your point systems, such as anti-fraud. fcase is the method of connecting fraud tools and related systems via one single, closing the gaps between anti-fraud, cyber, customer services and beyond. The combined central fraud layer streamlines fraud operations, powers fraud automation, manages the customer journey and improves fraud prevention effectiveness. fcase includes: - Journey-time orchestration - OmniChannel Case Management - Threat-centric cases - Centralised reporting To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com -
14
Unless
Unless
Unless provides a conversational AI platform tailored for regulated industries such as finance, insurance, and healthcare. Their technology enables companies to deploy compliant AI support assistants seamlessly into existing systems. Users interact with an AI system designed to deliver accurate, reliable responses while adhering to regulatory requirements. The platform supports both chat and search functionalities, enhancing customer support and operational efficiency. Unless emphasizes transparency by clearly informing users when they are interacting with AI, with easy access to human assistance if needed. It is designed to help regulated companies innovate while maintaining compliance and trust.Starting Price: €1699/month -
15
OnlineAfspraak.nl
OnlineAfspraken
Reach customers always and everywhere with an all-in-1 online booking system. Allow your customers to book and pay 24/7, while you keep working undisturbed. Work efficiently and customer-oriented with the appointment and scheduling software of OnlineAfspraken.nl. With the online booking system, customers are allowed to make a booking or an appointment within a few seconds. Always and everywhere; through your own website, app or Facebook. OnlineAfspraken.nl offers a full software solution service for the integration of an online appointment scheduling system. Stay in control of your own agenda and you have always insight in bookings that have been made. Allow customers to pay straight away while making an online booking with the aid of the free tool 'Online customer payments'. After payment the customer automatically receives an invoice. OnlineAfspraken.nl features a customer management system. It helps you to easily collect all customer details and improve the relation with customers.Starting Price: $17.55 per month -
16
Flow.ai
Flow.ai
Create and manage chatbots to automate customer service, marketing and CX across digital messaging channels like SMS, Messenger, WhatsApp, Web Widget, Telegram, Instagram, Twitter and more. You also have the possibility to create call deflection IVR bots with our Twilio integration. Create a single bot for all channels with our Channel-Specific Design, and enable your company to be reachable 24/7 from all around the world in over 100+ supported languages. Ideal for small businesses to globally operating enterprises. In various industries like Retail & E-commerce, HR & Recruitment, Agencies, Hotels & Hospitalities, Restaurants, Financial Services, Travel & Airlines, Logistics, Software & Technology, Property Management, and more! You can get easily started for free and learn from our extensive documentation, YouTube tutorials, blogs, and our Slack support channel, or contact us on sales@flow.ai for any question.Starting Price: $19.00/month -
17
xSellco Feedback
xSellco
New customers can sign up for Feedback and eDesk completely FREE until September end. No hidden fees, no obligations, no risk, no credit card required. Boost your brand with more reviews from happy customers. xSellco feedback drives customer reviews to anywhere you want them. 95% of shoppers will read reviews of your business and product before deciding to purchase from you. Create simple targeting rules to ensure that you only target your happy customers with review requests via email. Base rules on factors, such as on-time delivery, previous positive reviews, product purchased and more. Use proven email templates and insert your logos and product images, or create your own emails tailored to your brand. Personalize emails with smart dynamic placeholders for customer name, product name and more. xSellco Feedback connects seamlessly with everywhere you sell, so you can increase your Amazon Feedback and broader online reputation from a single place and drive reviews.Starting Price: $79.00/month -
18
Trengo
Trengo
Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.Starting Price: $22 per agent per month -
19
Projektron BCS
Projektron GmbH
Projektron BCS is a web-based project management software that enables you to prepare, plan, execute, evaluate and invoice projects. Classic project work tasks are complemented by further tools in the end-to-end solution. BCS enables you to check the current status of your project at any time. You can monitor the project progress based on the recording of efforts and obtain a reliable forecast of key indicators. Projektron BCS is sold in seven languages and used by more than 850 customers in 16 different countries.Starting Price: 20$/user -
20
ReplayMonster
Bouncezap
Now you can watch actual user behaviour on your website and quickly identify issues with website pages causing loss of revenue. Then use Bouncezap’s conversion tools to remedy any issues. Bouncezap forms and opt-in’s help you to build email lists, highlight special offers and much much more. Our intuitive user interface guides you through the process so you don’t need to be an expert marketer or even have a developer.Starting Price: $19 per user per month -
21
Pencil In
Pencil In
Managing your business has never been so easy! Pencil In is an appointment system that brings you and your clients together. Pencil In is designed to give you control over your business and help you save your time. You may benefit from many features that make your professional life easier. Your service schedule is the heart of your business. The Pencil In Scheduler makes it easy for clients to find and enroll in your classes. Just update your Pencil In Schedule, and let your clients handle the rest. They look through the schedule using customised filters, book a class or appointment, edit their profile, and set their payment methods. Manage all of your appointments and your classes from one single view. Track your daily sessions, as well as your team’s, from the Pencil In Scheduler.Starting Price: $8 per month -
22
Xenioo
Matelab
Thanks to a sleek and intuitive interface you can quickly and efficiently design your chatbot just like you’d design a mental map. Move, drag and drop and zoom in and out to design your chatbot. Working on even the most complex chatbots has never been easier. Build every chat interaction imaginable, just choose from the many actions and operations available: inputs, cards, carousels, images and much more. Xenioo allows you to set variables, tags and conditional switches to define the path of your chatbot. Through a powerful preview feature, you can test how your chatbot is working and makes changes live before publishing it. The Execution Diagram makes it possible to know what happens behind the curtains of any chatbot, so finding issues and fixing errors is much easier. Xenioo uses a draft-and-publish approach for every chatbot.Starting Price: $19.99 per user per month -
23
Review Ninja
Review Ninja
Review Ninja integrates with social media accounts and makes communication between businesses and consumers hassle-free and effective. Take control of customer interactions with tools that increase brand trust and exposure on popular review sites. A simple, user-friendly dashboard provides real-time updates on listings, interactions, and rankings. We help you to broadcast happy customer reviews across the internet by automatically directing those with positive things to say to the review sites that matter most. With Review Ninja, you get access to simple, user-friendly dashboards which provide you real-time updates on your listings, interactions, and rankings. Review Ninja integrates with your social media accounts. View all interactions in a single dashboard and be able to respond to your clients in a timely (not time-consuming) manner. Your dashboard will provide you with a quick, but insightful, overview of how people really think about you and your business.Starting Price: $20.00/month/user -
24
Opinew
Opinew
Opinew is a Shopify application that collects product reviews with the option to add photos and videos from customers. We let you import from Amazon, Aliexpress, and eBay, making it easy to get started. Opinew is optimized for Shopify - our technology ensures that our reviews app doesn't affect your page load speeds. Review Generation - Schedule Email & SMS requests to ask your customers to leave a review - Order printed review requests to be sent along with your customers' orders - Direct from the product widget - Create questions & answers to better inform your customers. Import Reviews - From Amazon, eBay, AliExpress - From Oberlo, Spreadr, Importify, Dropified - From other review applications - In 1-click using our Chrome Extension Widgets - Product reviews, - Star ratings - Footer badge - All reviews page - Review Pop-Up Marketing & Upselling: - Create coupons to incentivize your clients to leave a review - Google Shopping - Analytics DashboardStarting Price: $19 per month -
25
Appbot
Appbot
The platform for companies who take reviews and ratings seriously. Appbot provides world-class review & rating monitoring, replies and analysis. Appbot supports all major app stores. New reviews are fetched in near real-time so your team is always connected with users. Appbot helps you improve your seller performance with the amazon review analysis tool. Review customer feedback and take action to further improve products or listings. Connect everyone in your team to your reviews. Whether it's the product team via Slack or customer support in Zendesk we've got you covered. We know you care about all your users, no matter where they are located. Appbot collects reviews from all countries, right out of the box. No more copy/pasting into translators. Appbot automatically translates app reviews & product reviews and presents them in-line with the original. Measure trends in user sentiment, review volume and star rating over time so you can see what users think of changes you make.Starting Price: $39 per month -
26
ThinkOwl
ThinkOwl
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.Starting Price: $0 -
27
DataKnowl
Complexity Intelligence
DataKnowl is the customer service and engagement platform designed to build direct, unbreakable relationships with customers. Over 50 features, including Interactive Voice Response (IVR), Call Forwarding, Text Messaging, Extensions, SIP compatible, Multiple users, etc. The toll-free number is a fundamental tool for giving your company a professional and solid image. DataKnowl is a leader in the supply of toll-free numbers in more than 50 countries worldwide. Choose the perfect number for your business. The telephone is one of the most used and effective channels for interacting with its customers. Make the most of the telephone channel by managing conversations in the best possible way and offering intelligent AI-based services. Manage your customers' requests via email, one of the most used and significant channels to manage. Keep track of requests using tickets, automatically convert emails into tickets.Starting Price: $8 per month -
28
Autochat
Autochat.io
Live Chat that Sells for you. Do you think Live Chat is only a customer support tool? We would like to change your mind. Engage shoppers in real time before they get stuck or leave. Train bots to respond to common customer queries. Target shoppers based on their history and behavior. Automate common scenarios to engage shoppers 24x7. Power to influence and assist your shoppers throughout their purchase journey. Every customer conversation gets automatically augmented with activity trail from the current session and historical transactions. It helps respond to customer queries in the blink of an eye. Features like Proactive Messaging, Live Shopper Insights and Real-time Shopper Journeys help identify live shopping sessions with highest revenue potential. All our powerful features are available with a simple DIY graphical interface. Zero programming skills required. Our Deep Integration with Shopify starts powering your store automatically as soon as you install the app.Starting Price: $1 per month -
29
MyCuts
MyCuts
You can access it from virtually any device. You also don't have to worry about syncing it up to other devices. With automatic appointment confirmations and reminders, you can be sure that your clients will show up for an appointment! Keep a record of your client's preferences, hair formulas and interests so that you don't have to dig through an appointment book. We back up your data every day so you don't have to. Your personal and client information is secure with us and only available to you. You'll be hard-pressed to find salon booking software that easily manages your inventory at an affordable price. Effortlessly schedule your appointments with our easy and familiar calendar. Search through your clients by client name or phone number and filter by "scheduled" or "unscheduled”. Search through your inventory by item name and filter by "stocked", "low" or "reorder".Starting Price: $14 per month -
30
FirstOne HelpDesk
FirstOne Systems
F1Helpdesk i an IT help desk that offers personalized support and can help with a variety of tasks, including router and server management, data storage, desktop needs, and user account management. F1 Solutions also offers preventative maintenance, system monitoring, Microsoft patch management, and system audits.Starting Price: $15000 one-time payment