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IT management software is software used to help organizations and IT teams improve operational efficiency. It can be used for tasks such as tracking assets, monitoring networks and equipment, managing workflows, and resolving technical issues. It helps streamline processes to ensure businesses are running smoothly. IT management software can also provide accurate reporting and analytics that enable better decision-making.

Observability tools are software platforms that help monitor, measure, and gain insights into the performance and health of systems, applications, and infrastructure. These tools provide a comprehensive view of the system by collecting and analyzing data from various sources, including logs, metrics, traces, and events. Observability tools are essential for identifying and diagnosing issues, improving system reliability, and optimizing performance. They enable real-time monitoring, anomaly detection, root cause analysis, and alerting, which allows teams to respond proactively to potential problems. By offering detailed insights into system behavior, observability tools are critical for DevOps, cloud-native environments, and microservices architectures.