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QoE/QoS monitoring software is a type of computer program designed to track, analyze, and report on the quality of user experience and service provided by networks and services. It uses metrics such as latency, throughput, bandwidth utilization, packet loss, jitter and more to evaluate performance. Additionally, it can be used to generate alerts when predetermined thresholds are exceeded or to produce real-time dashboards with visualizations for easy monitoring. This technology has become increasingly important for organizations that depend heavily on IT systems for operations.

VoIP monitoring software is software to monitor and analyze Voice over Internet Protocol (VoIP) communications to ensure optimal performance, security, and quality of service. These tools provide real-time monitoring of VoIP calls, network traffic, and endpoints to identify issues such as jitter, latency, packet loss, and call drops. VoIP monitoring software typically includes features like call quality metrics, performance analytics, network diagnostics, and troubleshooting tools to help administrators quickly resolve issues and maintain service reliability. It is commonly used in businesses to ensure high-quality voice communication for internal and external calls and to prevent disruptions in services.