Best IT Service Software

JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based.

Maximize your organization’s productivity and cost savings with an AI-powered IT service management platform. Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventory

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.

Easy to use configuration web interface for Nagios and Naemon. The monitoring solution for corporations and SMEs From large data centers to critical IT services – monitor and manage all of your servers, applications and systems at a glance! openITCOCKPIT creates transparency by providing comprehensive monitoring of your entire IT landscape. Its modular design includes features such as reporting, event correlation and clustering capabilities – all in an intuitive web interface. And by using its supplied host and service templates, experienced administrators can save time and effort which will be better placed in other areas. The supplied REST API makes it easy to connect to external systems. With openITCOCKPIT, the classical division between monitoring and configuration is removed. After exporting the configuration to Naemon/Nagios, users can immediately see the status of the monitored hosts and services in the front end and then edit them directly.

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.

VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.

OXARI is a professional ITSM class ServiceDesk system that is ITIL-compliant and enriched with a toolset needed by IT teams. IMPLEMENTATION BENEFITS: - OXARI is a universal platform that enables implementation of a professional ITSM class system in accordance with the ITIL standard. The system includes tools to facilitate IT teams’ work, and a dedicated set of features designed to manage advanced business processes. - The modular design of the system, combined with a modern user interface, allows you to model any Asset Management, CMDB, ServiceDesk, Workflow, and MDM work logic. - The system can be accessed using any web browser. It also allows you to design all the user interface components by yourself. MULTIPLE CONFIGURATIONS Rule-based management is the main component of the system that ensures configuration flexibility. OXARI allows you to create any number of patterns consisting of specific rules and actions.

Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements.

Alemba Service Manager is a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization.