Best IT Service Software in China - Page 4
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Compare the Top IT Service Software in China as of November 2025 - Page 4
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AvenDATA ViewBox
AvenDATA
AvenDATA is one of the leading providers in the field of legacy system archiving and legacy system decommissioning. Our vision is to revolutionize the future of system decommissioning through our ViewBox archive solution. ViewBox is the result of many years of experience in archiving of legacy systems. The aim of any new developments of the ViewBox is to make it as easy and comfortable as possible for the user to search within their legacy data, legacy tables and legacy documents. We work 100% remotely on all our archiving projects. This way, the team ensures to implement the archiving projects on time and every time. The team also facilitates accomplishing the work in a resource-saving manner and that too all over the globe. Undoubtedly, we can always react flexibly to your requirements in terms of resources and project timelines. We host our customers’ data in a certified data center due to the high worldwide demand from our customers. -
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The Thrive Platform
The Thrive Platform
Managing the needs of hundreds or thousands of workers, in the office and outside of it, is a big job for any IT department. But it’s a job that is only getting harder in the face of budget and staff cuts, a rising number of applications needed, and trends such as remote work and bringing your own device. The Thrive Platform, powered by ServiceNow, enables IT, teams, to deliver better service with less time and effort. By making self-service easy and automating frequent manual tasks, like password resets or new hire provisioning, the Thrive Platform transforms how IT is done. The Thrive Platform provides tailored experiences depending on the role, streamlining the day-to-day for IT while making technology self-service second nature for everyone else. Built and managed by a dedicated expert team at Thrive, the Thrive Platform makes life better for everyone with custom workflows and easy-to-follow instructions. -
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Vityl IT & Business Monitoring is not just an IT solution. It is your strategic ally to ensure that your operations run without interruptions. It monitors technical components that support operations within your company and third parties. Does your organization have many disjointed monitoring solutions that stop you from having a unified vision that shows you what really matters? Vityl IT & Business Monitoring allows you to define a service in a few clicks and integrate the information coming from all your technical tools: Infrastructure, Security (SIEM), applications performance, databases, log files, help desk, CRM… anything! Therefore, you have a unique view of the state of your services in a matter of hours or a few days. Vityl IT & Business Monitoring provides a powerful, multi-platform option to replace other expensive and time-consuming monitoring solutions. Vityl IT & Business Monitoring was designed for an easy and fast deployment, that enables you to achieve results faster.
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ATSGOne
ATSG
A complete IT modernization platform that integrates and automates our best-in-class services and best-of-breed solutions. Through our dedication to best practices and best-of-breed, best-in-class technology solutions, ATSGOne empowers positive business outcomes. ATSG has taken our own internal best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies. The core of this program is the ATSGOne intelligent IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers. The ATSGOne platform provides support for your enterprise IT infrastructure, software, and hardware platforms, providing seamless integration into your enterprise. -
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ServiceNow IT Service Management
ServiceNow
Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform. Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise. Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents. ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise. -
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SymphonyAI Apex
SymphonyAI
AI-powered IT and enterprise workflows. Launch services quickly, boost productivity, and delight users by redefining ITSM/ESM with predictive and generative AI. Streamline processes, reduce complexity, drive collaboration across your enterprise and increase velocity to business. Enhance enterprise productivity by leveraging predictive and generative AI, automation, and low-code and no-code administration. Improve satisfaction by delivering a compelling, omnichannel user experience to your employees, partners, and customers. Resolve service requests up to 50% faster via agile ITSM/ESM capabilities in a centralized, lightweight platform powered by generative and predictive AI. Launch and manage services quickly and accelerate deployments with low-code/no-code capabilities. Eliminate manual processes and automate service needs with scalable solutions for teams of all sizes. -
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Globant Navigate
Globant
Navigate by Globant is a process optimization tool designed to streamline workflows and improve operational efficiency across organizations. It helps businesses automate and optimize complex processes, offering a data-driven approach to analyzing and redesigning workflows. Navigate uses advanced AI and machine learning algorithms to analyze operations, identify bottlenecks, and provide actionable insights for process improvement. The platform is highly customizable, allowing businesses to tailor solutions to their specific needs, whether for supply chain management, customer service, or internal operations. With its user-friendly interface and integration capabilities, Navigate helps companies achieve higher productivity, reduced costs, and enhanced overall performance. Map every single process interaction and understand how your processes behave. -
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SymphonyAI IT Service Management
SymphonyAI
SymphonyAI offers AI-powered IT Service Management (ITSM) that aims to streamline service workflows and boost productivity. The platform integrates a unified service portal that consolidates various IT service needs, providing end-users with easy access to solutions. With self-service options enhanced by AI, users can find answers quickly, reducing the need for direct support. SymphonyAI also features omnichannel support, service automation, and no-code/low-code customization, enabling businesses to deploy new services quickly and efficiently, ultimately improving service quality and user satisfaction. -
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Aranda Service Management
Aranda SOFTWARE
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure. -
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Ravenna
Ravenna
Ravenna is a modern, AI-powered ITSM platform built natively in Slack, designed to streamline internal support across IT, HR, finance, and operations. It transforms conversations into actionable support tickets, eliminating the need for separate portals. AI automatically categorizes requests, assigns priority, and routes them to the right team members. With Ravenna, employees can create, search, and share knowledge articles directly within Slack channels, while the system continuously improves existing documentation with new insights. A self-service portal empowers employees to find answers instantly through an AI-powered search and recommendation engine. Custom workflows allow for no-code automation of common IT processes like onboarding and access requests, and approval chains can be set up with automated notifications and reminders. Ravenna also offers SLA management to track and enforce service level agreements with automatic escalations and alerts. -
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Risotto
Risotto
Risotto is an AI-powered IT help desk platform designed to automate and streamline IT service management directly within Slack. It enables businesses to reduce IT workload, improve service efficiency, and maintain compliance in one seamless Slack-native solution. Risotto integrates with existing tools like Slack, Jira, and Okta to eliminate slow, manual IT and HR support requests. It monitors incoming software access requests and automatically resolves tickets. For those it can't resolve, it expedites to a team member with helpful details. Risotto can also help a user solve issues it has learned from threads previously encountered, walking them through step-by-step. IT and HR teams can then focus on higher-value work. Risotto provides a better, faster, and more secure support experience to everyone in companies of all sizes. -
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Ivanti Neurons for ITSM
Ivanti
Ivanti Neurons for ITSM is a modern, enterprise-grade IT service management platform that automates workflows and eliminates manual processes to deliver faster, more consistent service outcomes. Built on industry standards and eleven certified best practices, it combines no-code, drag-and-drop configuration with AI-powered chatbots and self-service portals to transform the user experience and accelerate resolution times. Key capabilities include end-to-end incident and request management; proactive automation services for designing and adapting workflows without coding; complete hardware and software asset visibility; role-based dashboards and analytics for actionable insights; mobile-friendly interfaces for staff and end users; and flexible deployment on-premises, in the cloud, or as a hybrid solution. A maturity model guides growth from foundational ticketing through advanced “shift-left” automation and AI-driven remediation, while an extensible bot library. -
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CloudCover CoverIT
CloudCover
CoverIT is a modular, API‑driven IT lifecycle management platform designed to integrate seamlessly with your existing software and vendor portals. It offers three core applications; ContractHub for centralized tracking of OEM and TPM contracts and assets with automated renewal reminders; ServiceHub for real‑time ticket management, live messaging updates, and end‑to‑end work order workflows; and QuoteHub for faster, more accurate quote generation, with optional white‑labeling to extend your brand across all interfaces. All modules share enterprise‑grade features including single sign‑on, user customization, multi‑tenancy, cross‑application integration, standalone deployment, and comprehensive REST APIs. CoverIT eliminates spreadsheet chaos by providing a single pane of glass view into contract lifecycles, ticket SLAs, and quoting status while enabling custom asset detail tracking, sourcing resource allocation, and secure OEM Smart Net status reconciliation. -
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CommandLink ITSM
CommandLink
CommandLink ITSM is a unified IT service-management platform built to bring together network, security, voice, and asset management into a single system. It enables organizations to manage SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network switches, IP phones, installs, trouble tickets, invoices, and overall network performance across global operations. The system consolidates services such as service requests, incident management, asset tracking, contract management, and ticket workflows into a cohesive environment. Embedded workflows and automation help streamline tasks like incident auto-assignment, SLA notifications, off-boarding/on-boarding, asset lifecycle triggers, and preventive maintenance. The platform further integrates a dedicated support model with direct access to Tier-3 engineers who know your environment, enabling faster resolutions, fewer escalations, and higher uptime. -
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IFS Field Service Management (FSM) is a best-in-class field service solution for enterprises. IFS FSM provides a comprehensive set of functions for optimizing resources along the service lifecycle. These include contact center, contract and warranty management, knowledge and project management, planning and scheduling optimization, mobile functionality, customer and partner portals, billing, service parts inventory, and returns and repairs processing.
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EBC Group
EBC Group
We’ve been recognized at a number of IT industry awards, including Managed Service Provider of the Year and Cloud Project of the Year. Our partnerships with leading global IT innovators and manufacturers means we provide state-of-the-art solutions at cost-effective prices. There is an ideal technology solution for your business, whatever your objectives. From a full-scale digital transformation project to simply saving money on your current IT setup. Managing all of your different technology services through different suppliers is complicated, time-consuming and expensive. There is always something that needs prioritizing, whether its a user’s systems not working properly or a new security patch that needs updating. and when something breaks it means less time and budget for other projects. -
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Optsy
Optsy
Save time, money and your sanity with easy-to-use tools that take the hassle out of everyday FSM tasks in the office and on the go, so you generate more revenue with less effort. Optsy’s customizable field service management software streamlines your business’s workflow. With it, your office and field staff can create and update schedules in real time, perform accounting-related tasks, and create custom reports according to your business’s specific requirements — all within one program. Cloud and self-hosted options, so you can manage your data the way you want. Free onboarding assistance from an Optsy expert, so your new software gets set up correctly and is fully optimized for your business, right from the beginning. -
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Specops Secure Service Desk
Specops Software
Password reset tickets at the service desk are a great vulnerability for hackers to exploit. In the absence of a self-service password reset solution to direct users to, it is up to the service desk agent to verify that the caller is the owner of the account, before issuing a new password. Secure Service Desk is a tool that enables organizations to enforce secure user verification at the service desk. Use the tool to reduce your social engineering vulnerability, and support your greater IT security infrastructure. User verification at the service desk often relies on static data in Active Directory. Security questions like “What’s your employee ID” are common, and can easily be sourced by cybercriminals in a targeted social engineering attack. With Secure Service Desk you can verify the accounts of users with existing data in Active Directory that can go beyond knowledge-based authentication. -
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CA Service Desk Manager
Broadcom
Mobility, collaborative self-service and the new xFLow analyst user interface provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Our IT service desk software provides innovative change management, extensive automation and out-of-the-box best practice content that help enable a proactive approach to IT service management and reduce business costs and risk. CA Service Desk Manager is designed to help IT service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than working from siloed knowledge stashes and disjointed communications. Provide IT teams a productive approach to managing services in the connected world. Elevate system and human knowledge to support the business as a united, collaborative IT team. -
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Hornbill
Hornbill
Hornbill Platform: Automate and digitize your organizations' workflows with a series of fully integrated, intuitive applications for your enterprise. Digital technology significantly improves the economics of any business, and that's driving Digital Transformation; something that is on every organization's strategic roadmap. Hornbill's platform and solutions enable you to achieve this goal. Each solution is designed to support your unique business functions, but delivered on a unified technology platform, with a shared data model and full integration between them. Business users can easily automate workflows both within and across departments, with a no-code environment meaning no expensive consultancy or technical projects required to start realizing value. At the heart of any digital transformation agenda is a flexible workflow automation capability. Express complex business workflows graphically, no code, no specialist technical expertise. -
21
ONEview
Managed Maintenance
With its powerful functionality and channel-friendly architecture, ONEview provides users across the channel with access to custom dashboards, reporting, and automated notifications and alerts for all upcoming service renewals, warranty expirations, and license renewals. ONEview can be white-labeled to offer your business a competitive differential while data security and segmentation protocols ensure customer information is always secure and accessible. ONEview offers key benefits to the channel by providing users a fast and convenient way to track and manage equipment and easily renew service and support contracts, regardless of your position in the channel. -
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Octopus ITSM
Octopus-ITSM.com
A single platform for IT service management, HAM hardware asset management and all ESM requests for an organization. Octopus ITSM software is an integrated solution for request and asset management on the scale of any organization. By choosing Octopus ITSM software you will be placing user satisfaction at the heart of your strategy for internal services, ITSM and CMMS. Its Cloud architecture and many integration features guarantee a fast, positive return on investment. Octopus ITSM software thus allows you to quickly identify and achieve the required gains to improve your IT team work practices.Starting Price: $60.00/month/user -
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Team 360
Virtual Atlantic
Now, more than ever, it’s increasingly important to create and maintain a software development strategy that’s compatible with today’s fast-changing world. The core of any successful strategy is the people that are involved, but recruiting and hiring world-class talent is an expensive undertaking. And the cost of having an in-house development team can be astronomical—no longer are websites and software applications for the modern web just a one or two person job. It requires skills from a team of professionals, specializing in areas such as human-computer interaction, concept design, user-interface design, software engineering, systems testing, and social media marketing. In an economy that is trending towards cost-cutting and reducing risk, what other alternative is available apart from hiring an in-house team? Team 360 is that alternative. -
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Symphony SummitAI
Symphony SummitAI
Research shows that up to a staggering 80% of IT assets are underutilized, placing a massive strain on budget and productivity. Increasing regulation and heightened concerns around information security are forcing many organizations to re-evaluate their IT asset management system. You need a next-generation tool, powered by AI, to put new controls and processes to effectively manage hardware and software assets. Optimize asset utilization, save costs and enforce compliance with SummitAI Asset Management. With integrated asset management, SummitAI provides you with an accurate inventory of all the hardware and software assets, in your organization, across the asset lifecycle process. It optimizes your organization’s efficiency by helping you manage assets right from the planning stage to the disposal stage covering requisitioning, allocation, and retirement. SummitAI’s IT Asset Management enables enterprises to manage their assets cost-effectively. -
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Shift Left
Recast Software
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work. -
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DiliGenie
Diligent Global
Automate your IT processes with our DiliGenie ITSM solution. It helps to simplify your business operations and enhance productivity. An ITSM solution that helps businesses automate incidents. service requests, and problem management processes. -
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IR:IS with AIOps
DAM Invisible Technology
IR:IS with AIOps is an AI-powered, comprehensive integrated system designed to streamline the operations of corporate IT organizations and optimize processes and resources. With IR:IS with AIOps, project planning, resource allocation, financial integration, and project control tasks are easily managed. Additional functionalities of IR:IS with AIOps include CRM, HRM, and recurring task management, invoicing, and detailed reporting tools. The built-in authorization system allows customization of different user roles, ensuring proper access and data security. IR:IS is browser-independent, making it easily usable on mobile and tablet devices, ensuring a seamless user experience on all platforms. Furthermore, IR:IS with AIOps supports financial optimization, incorporation of best practices, and performance tracking, helping companies increase efficiency and improve employee productivity.Starting Price: $8/month/user -
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Ivanti
Ivanti
Ivanti offers integrated IT management solutions designed to automate and secure technology across organizations. Their Unified Endpoint Management platform provides intuitive control from a single console to manage any device from any location. Ivanti’s Enterprise Service Management delivers actionable insights to streamline IT operations and improve employee experiences. The company also provides comprehensive network security and exposure management tools to protect assets and prioritize risks effectively. Trusted by over 34,000 customers worldwide, including Conair and City of Seattle, Ivanti supports secure, flexible work environments. Their solutions enable businesses to boost productivity while maintaining strong security and operational visibility. -
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Machine learning based ITSM software to meet all your service desk and IT service management needs. Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
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mHelpDesk
mHelpDesk
Built for service professionals, by service professionals, mHelpDesk helps modern service pros grow their business. A top-rated field service software, mHelpDesk offers a comprehensive set of automation tools that allows businesses to manage their field technicians more efficiently, book jobs, manage work orders, invoice clients, manage billing, and get paid faster.Starting Price: $99.00/month