Bookinglayer

Pros: Personable, fast onboarding; we felt guided, not sold to.
Packages that combine rooms + activities without gymnastics.
Customer Portal (collects waivers, check-in, dietary).
Automated emails/SMS integration.

Cons: Advanced options and higher-touch assistance can come with add-on costs. Not a deal-breaker, just budget for what you’ll actually use.

Overall: We run multi-day programs with lodging, treatments, and activities—basically the kind of “messy real world” Bookinglayer was built for. The onboarding team didn’t just toss us a manual and vanish; they set a clear path, jumped on calls, and got us from zero to live quickly (measured in days, not months). They even explain that during onboarding you get a dedicated specialist, then graduate to the support team once you’re live—which is exactly how it worked for us

Pros: Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.

Cons: Nothing
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.

Overall: Bookinglayer is the best!!
Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.

Pros: We have been using Bookinlayer for five years, and our experience has been consistently exceptional. This operating system has demonstrated unparalleled reliability, outstanding stability, and has significantly contributed to our productivity. Its intuitive interface facilitates adoption, and its integration and customization capabilities optimize our workflows. Furthermore, its low total cost of ownership and continuous updates make it a strategic long-term investment. We are highly satisfied with its performance and its positive impact on our daily operations.

Cons: So far, we haven't had any aspects to note here, as the customer service for any incident is efficient.

Overall: After five years of continuous use, we can unreservedly state that Bookinlayer is a mature, reliable, and forward-thinking operating system. It has consistently exceeded our expectations, delivering robust performance and a very positive user experience. It is a highly recommendable solution for any organization seeking a solid, efficient, and future-proof technological foundation. It has proven to be a strategic partner for our digital excellence.

Pros: We’ve been working with Bookinglayer for almost a decade, and it’s been an essential tool for managing our surf and yoga retreats.

The platform is incredibly flexible, allowing us to customize our packages, automate bookings, and easily manage guest communications. Their automated emails, payment flows, and calendar integrations save us countless hours every week.

What really stands out is their support team – they’re always responsive, knowledgeable, and open to feedback. Over the years, Bookinglayer has continuously improved and added features that make our operations smoother and more efficient.

It’s not just a booking system – it’s become the backbone of our business.

Reliable and stable over many years
• Great for activity-based businesses (surf, yoga, retreats)
• Handles packages, add-ons, and variable pricing well
• Excellent customer service and ongoing updates
• Time-saving automation (email reminders, invoices, etc.)
• Works well with Stripe, Google Calendar, and websites
• Clean and customizable booking flow for guests

Cons: The only downside we’ve found is that Bookinglayer has a bit of a learning curve, especially for new staff. It’s a powerful tool. Is not very complex. You learn it fast

A mobile app would be a great improvement.

Overall: I recommend to all my friends that have camp

Overall Review for Bookinglayer (After 10 Years)

We’ve been using Bookinglayer for almost 10 years to manage our surf and yoga retreats, and it has become a core part of our operation. It’s a powerful and flexible system that allows us to create and manage complex packages, automate guest communication, and streamline our booking process. The automation tools, integration with Stripe, and customizable workflows save us time and help deliver a better experience to our guests.

Their customer support has always been responsive and helpful, and the platform continues to evolve with new features and improvements.

That said, Bookinglayer does come with a learning curve, and some features require support to set up properly. The user interface could be a bit more intuitive, and a more complete mobile solution would be helpful.

Overall, Bookinglayer is a reliable and professional booking system that’s well-suited for activity-based businesses. It’s not just software — it’s part of how we’ve grown and stayed organized over the years. Highly recommended for anyone running a retreat, camp, or similar service.

Pros: It is very sophisticated, more than covering all of our needs. Best of all is the GREAT customer service!

Cons: It's quite complex behind the scenes, learning req.

Overall: I 100% recommend it as it can grow with your business, is VERY versatile and has EXCELLENT support..

Pros: The amount of customer support not only during the onboarding but also ongoing. The company is willing to work on customising the software to meet your needs and the responses are incredibly supportive.

The software itself is well thought-out and replaces so many manual tasks. We were constantly surprised at how much it could do.

Cons: That with some things, the only way that it could be changed is via custom code that has to be done by the provider's internal teams. This means that sometimes you want to trial something quickly to see how it looks, but you will need to go through a conduit each time. This would be seen as a pro to many though who don't have programming skills, so unique to us in this way.

Overall: Overall, the attention and quality and care given has left us often wondering how the company makes money because we felt spoiled. To have developers who are clients complement the product should count for more than a standard review.

Pros: BL has made our lives so much easier! The platform is incredibly intuitive, from setup to daily use. Everything works seamlessly, making it a pleasure to use. However, the real standout is the customer support team—their responsiveness and kindness are truly unmatched. They go above and beyond to help, making the overall experience exceptional.

Cons: We opened a new retreat center and decided to go with booking layer as well. There are no issues really.

Overall: I have worked in hospitality for over ten years and I can safely say that BL is the best PMS I have worked with.

Pros: The onboarding was a big plus.
All the resources available on support are very helpful and the team!

Cons: Everything was great. Could not say anything negative!

Overall: Overall great experience. The booking system is super intuitive and the automation is a great time saving tool.

Pros: Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

Cons: No cons at this time. The process was seamless and nothing comes to mind.

Overall: Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

Pros: Bookinglayer had an answer to all our questions. We were kind of scared to change the base of our business, but everything went better than I could have imagined. Thanks!!

Cons: Just a personal thing: The design of the backend could be a little bit more modern, but nothing bad with the current one.

Overall: A great tool for business, that offer more than just bed & breakfast. We were checking several tools and were really happy, when we found booking layer.

Pros: We've been using Bookinglayer's booking engine software for a while now, and it's been a game-changer for us. It's so easy to use, both for our team and our customers. The interface is really intuitive, and we've had no trouble getting everyone up to speed.

What's great is how customizable it is. We've been able to make our booking pages look exactly how we want them to, so they fit right in with our brand. And with different payment options available, our customers can pay however works best for them.

But what really sets it apart are the reporting tools. Being able to track bookings and sales trends has been invaluable for us. It's helped us make smarter decisions and optimize our business operations.

Overall, Bookinglayer's booking engine software has been a real game-changer for us. It's made our booking process smoother and given our customers a better experience. We'd definitely recommend it to any business looking to streamline their booking process.

Cons: While it's challenging to think of any significant drawbacks, one minor aspect could be the need for occasional workarounds for certain features. However, the exceptional customer support quickly addresses any concerns, often with upcoming feature releases already in the works. Additionally, their thorough client onboarding process ensures that the system is the right fit for your needs.

Overall: Another standout feature of Bookinglayer's booking engine software is their customer support. Whenever we've had a question or run into an issue, their support team has been incredibly responsive and helpful.

What's impressive is how quickly they respond. We've never had to wait long to get a solution to our problem, which has been a lifesaver during busy periods. And it's not just about speed – their support team is also really knowledgeable and always goes above and beyond to make sure we're taken care of.

Knowing that we have such reliable support behind us gives us real peace of mind. It's one less thing to worry about in our day-to-day operations, and it's made a big difference for our business.

Overall, the fast and effective customer support from Bookinglayer is just another reason why we're so happy with their booking engine software.

Pros: Our business appreciates the simple user interface, the stability of the platform, and their continued support. Thoughtful and intentional placement of functionality streamlines our workflow and no detail is left out. The platform provides the foundation of our booking system but leaves space for customisation to match our brand.

Cons: While the platform is stable there are sometimes bugs in the updates, but these are resolved quickly and quietly without lots of back and forth. As we are located in Australasia we sometimes have to wait awhile for tickets to be resolved from Europe.

Overall: Bookinglayer from our initial interaction caught our attention with their ability to understand our bespoke business. From demos to video calls, Tim Has and his team take a personalised approach to delivering a booking management system that is intuitive, robust, and ever-evolving. If you've ever left Windows for Apple and reflected on how your user experience improved you'll love switching to Bookinglayer. Where other systems we trialed left us wanting more and were resistant to customisation and feedback, the BookingLayer team is quick to consider feedback and provide a roadmap to your feature request. Their system is easy to set up, navigate, and use with its clean UI. Integrations with other platforms like Xero, ActiveCampaign, Mailchimp, and CRMs improve efficiency across our business. There's nothing to worry about as the team gives you a sandbox account to trial how it works and even provides demos to give you an idea of what it might look like on your site. Don't waste more time trolling forums for another solution. Give Bookinglayer a call or email and start a trial, you won't look back.

Pros: Easy of use and the way we can add activities and book those with ease.
Customer service is excellent.

Cons: The taxes (we have 3 here in qc) is not an easy set-up and need a workaround if you have more than one.

Overall: Way better than our previous booking software. Lots of way to customize the look and the text in different language. We love it.

Pros: The ease of use, how everything is smartly designed to be fluid and how it's tailored for the purpose. The ready available support team!

Cons: Nothing to declare. They have a channel the users to report their optimization needs.

Overall: After the transition from our old software, our manager said that she would pay the app use from her own pocket if she had to. That's how much it eased her work!

Pros: Great user interface with a powerful backend. It's like having an employee who does most of the bookings and administration.
Our customers find it user-friendly and it improves our efficiency by saving us a lot of time! Time we like to put into other quality things.

Cons: It is a non-customised platform (would be prohibitively expensive), but the Bookinglayer team is always helpful in providing a solution so that the problem can be solved quickly and efficiently.

Overall: We are very happy with Bookinglayer. Have been using this software for 10 years (were the first customer :-) ), and never thought of trying another booking system. We can highly recommend BL if you want to save time.

Pros: Great functionality and support for affordable price, lots of functions which can be customized to suite your needs.

Cons: Some advanced features only available at extra cost.

Overall: Overall great product and highly recommended for small scale business like surf camps and surf schools!

Pros: After having worked with three different PMS, without a doubt Bookinglayer has very useful facilities in the booking business, since it facilitates everything from communication to the management of collections and payments.
Its calendar is dynamic and you know you can easily locate with your day to day, the connection between the sales channels and the implementation of the channel manager make you have everything at hand without the need to configure or review another additional program.

From my experience I can say that it is the most complete hotel management and administration program I have ever used.
And even though the time difference in Costa Rica with the Bookinglayer staff and big, whenever I needed help they were quick to help me, but in reality the program is designed so that you can do most of the work yourself.

Cons: The only thing I could suggest to improve is the handling of customer data with the credit card, as a means of guarantee to make effective the cancellation policies and damages, however you manage with the web check in in the files you ask customers.
I would also suggest and it would be very useful to have a mobile version, that way as an administrator or manager you can manage a reservation wherever you are, without depending on the computer.
An App would be great, where you can assign visual roles for maintenance and cleaning workers.

Overall: In general the program has satisfied my needs as a sales manager and operationally, since I had the induction with Diego Alvarado, an excellent person by the way, it has been very easy to teach the receptionists the use of the program.
The only thing that gets a little tedious is the configuration of seasonal prices and discounts, it is a bit complex and you have to be careful. However, the rest is quite user friendly.
The customer service is very good, they are always attentive to help and in general it is a super useful tool for those who are starting the hosting sector and for those who already have many years of working this we will agree that it is a tool that facilitates the management of the day to day.

Pros: Easy to use and very adaptable to our needs. Once it is set up, it pretty much runs all our bookings with little involvement from our staff. Great customer support, always quick and helpful.

Cons: Calander is a bit tricky sometimes, although we do not use that feature too much.

Overall: Great platform and saves us a lot of time and resources. I would recommend this platform for very customisable bookings.

Pros: Their abundant options for design, tailoring to your unique services and customer easy to use portals.

Cons: They don't have an app yet for using on the go and using the web on my mobile doesn't allow full functionality or responsiveness.

Overall: Bookinglayer is a game-changer for any business in the hospitality industry. The platform's functionality is nothing short of amazing, streamlining our booking process with unparalleled ease. Its user-friendly interface makes managing reservations, scheduling, and payments a breeze. What truly sets BookingLayer apart is their exceptional support team. Prompt, knowledgeable, and always ready to assist, they've turned what could be a daunting task into a seamless experience. Their dedication to customer satisfaction is evident in every interaction. Thanks to Bookinglayer, our business has not only gained efficiency but also a reliable partner. Highly recommended for those seeking excellence in functionality and support!

Pros: Easy to use, great support, and now with a channel manager integrated, it works really well!
Highly recommend!

Cons: I have not encountered anything that I have not liked to date.

Overall: Happy with the service and its super easy to use, rarely any issues with it going down, its user friendly on the back-end and for the guests on the front end its clean.