Best Remote Support Software for Cloud - Page 4

CentreStack boosts workforce mobility with cloud file sharing and mobile access, while retaining security permissions and familiar user experiences from file servers. With Active Directory and permissions inherited, no other solution better unites existing IT infrastructure's on premise security with cloud mobility. CentreStack enhances file servers to enable productivity and collaboration for mobile workers who use multiple devices, such as smartphones and media tablets, in addition to PCs. CentreStack can either enhance an existing file server to enable mobile access or it can migrate existing file server data and security permissions to a user defined cloud. In either case, the product is focused on maintaining a familiar file server experience with enhanced usability, security, compliance and data control. Enterprises can opt to maintain existing security and compliance, by keeping their data in on-premise file servers without cloud replication.

People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.

InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. We help our clients make informed decisions that maximize their return on investment. From traditional call center services to advanced training solutions, we are your full-service marketing service provider. Discover how we can help fulfill your business' marketing needs. Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele.

RemoteSpark allows remote workers to establish a low-bandwidth, secure video and audio call with subject matter experts when they need help solving a complex problem. The expert, who can be located anywhere in the world, can then see what the remote worker sees and use holographic assets to support the task, all the while keeping the user heads-up and hands-free. RemoteSpark boasts the lowest internet-bandwidth requirements of any augmented reality communications platform on the market. Ideal for remote locations, a minimum of only 256kbps is required to operate voice & video calls, including 3D holograms, and IoT integrations. Reliable calls can be run while connected to a mobile hotspot. Built to meet and beat the highest security standards, all communications and assets are fully encrypted, end-to-end, in transit and at rest. To meet a wide range of data governance requirements, on-premise cloud computing options are available and can operate fully air-gapped.

Equip a new hire anywhere in the world in 1 click. Automate your equipment workflows. Let Hofy handle the logistics. Streamline HR operations by automating equipment delivery and recovery globally. Manage the entire lifecycle of your remote equipment, from delivery to recovery, in one place. Optimize your organization’s security and productivity with IT services that scale with you. We’re passionate about building a world where there are no geographical boundaries to brilliant work. And we believe brilliant work starts with having the right kit. We make it effortless to supply and manage home working equipment anywhere in the world, so your teams can thrive, wherever you hire. Hofy is the fastest, easiest, and most compliant way to equip your global teams for remote working. Send and retrieve equipment worldwide in seconds, so your teams can get on with what they do best. Create a scalable process for providing equipment to new hires.

Resolve issues faster with real-time visual support for field teams and customers. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. We at SnapSupport are busy helping tech businesses every day. See what some of our partners and clients have to say about the experience. Be the next to enjoy the benefits of SnapSupport. Take your field support and customer support to the next level. Help your field engineers fix issues the first time and avoid multiple trips. Assist them remotely in real-time when they need help. Automate and streamlines the inspection reporting process. Define checklists and use our mobile or RealWear HMT-1 app for fast inspections. Speed up your equipment maintenance activities with configurable checklists and real-time visual support. Increase customer satisfaction with a mobile app to enable powerful self-support and real-time visual support.

Go beyond solving incidents and proactively eliminate them without impacting the end user. EV's Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business. Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions. Our behind-the-scenes system management lets you support your users without interrupting them.

With rapid provisioning of Just-In-Time privilege elevation across your entire workforce. On-board and manage workstations and servers via a user-friendly portal. To reveal risky users and assets through thread and behavioral analytics to identify malicious software and prevent data breaches and malware attacks. By elevating applications - not users. Delegate privileges based on the user or groups to save time and monetary resources. Whether a developer in the IT department, a tech newbie in HR, or a third-party consultant needing to service one of your endpoints, there's a method of elevation appropriate for every user. All features come out-of-the-box with Admin By Request and can be tailored to the needs of individual users or groups.

Aranda Virtual Support is a remote control and support software that enables real-time technical assistance for customers, regardless of their location, connection type, or network. It allows specialists to establish remote connections to multiple Windows workstations within seconds, facilitating efficient troubleshooting. The platform includes integrated collaboration tools, such as chat functionality and session transfer between specialists, ensuring uninterrupted support processes. Secure file transfer capabilities are provided, allowing the exchange of files of any type, size, or extension without the need for external software. Key advantages of Aranda Virtual Support include encrypted remote connections that are unaffected by routers, firewalls, proxies, or NATs; optimized performance through adjustable color and screen resolution settings for slow connections; and flexible access options.

Technology can make life so much better when it works. But it doesn’t always. That’s why we’re available at a moment’s notice. From PCs and Macs, to iOS and Android, to connected devices like home automation systems, home theaters, wearables, gaming systems, and even drones — we get you set up and keep things running. Go ahead. Enjoy your gadgets.

Here at CT-Assist we are small potatoes. We are minuscule compared to our competition and we are completely OK with that. We don't have all the bells and whistles, the large development team, support staff, and we most certainly don't have the million dollar budget. But what we do have, is a good product. We want to build a community of end users. The more individuals and business using the CT-Assist, the better it will become. Extensive real world use is the best way for us to improve and add new truly valuable features. CT-Assist provides a quick easy attended remote support option to provide support to your clients. As a single downloadable exe file CT-Instant Support makes it truly simple for the end user to initiate a remote support connection. It can be downloaded directly or placed on the users desktop for easy double click start up. CT-Instant Support was designed this way specifically for POS and kiosks without keyboards.

Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control.

You’ve got their back. And we’ve got yours. Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed expectations. A dynamic platform for remote technical support. Provide remote support around the clock, and the globe. Growing your business means being there when your customers need you. Build your business with outstanding service that’s accessible from anywhere. Less waiting. Less frustration. Happier customers. Your users can click for help from within your product, your site, or an email. They’ll be automatically queued and routed so they can get help fast and get back to work. A powerful toolbox for an all-star team. Give reps the tools they need to really shine. Support up to 5 customers at a time, work across platforms and jump firewalls in an instant.

Suitable for insurance companies, facilities maintenance or property managers, Virtual Assist is a safe, reliable and secure way for people and businesses to share their stories instantly via video. Connecting through Virtual Assist is fast, professional and easy; just send an SMS. Our PDF generator organises your notes and images into an easy to read report. Just add your logo and customise the fields to suit your business needs. Our geo-locating technology gives you a visual of where your customer is in real-time. All video, images, and phone calls are recorded and kept in a secure central location with immediate playback at any time.

Klapper is a video-chat platform facilitating instant video calls between users seeking help and client support representatives (tutors) of SaaS businesses. Intuitive and easy to use, Klapper empowers SaaS businesses to offer high-impact, personalized video support with minimal setup efforts. If you want to offer more than an impersonal call center, choose Klapper. Give your users instant help. Right when they need it, via instantaneous video connectivity with your customer support representatives (your tutors). Allow your users to connect with your best specialists, who will tutor them into making the most of your SaaS platform. Install the Klapper icon on your SaaS platform with few easy steps. Adapt it to your corporate identity by customizing the icon appearance. Get ready to offer video-chat support within seconds.