Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Service Interruption - Seated Ticketing
Investigating - We are currently investigating a service interruption affecting Seated Ticketing.
Aug 09, 2026 - 16:31 CEST
Service Notice: Meta Integration Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 2026 - 09:30 CEST
Scheduled - Due to an unannounced change to Meta's platform interface, CM.com has been required to re-engineer parts of our Meta integration. As a result, creating, adding, or reconfiguring Instagram pages is temporarily unavailable.
Existing Instagram channels are not affected and continue to operate normally.
New customer onboarding is currently on hold. Please contact your Account Manager or our support team for assistance in the meantime.
We are actively working to resolve this and will update this page once functionality has been restored
Jul 23, 2026 09:30 - Oct 5, 2026 09:30 CEST

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Messaging Under Maintenance
Business Messaging API Operational
Smpp Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business Operational
Apple Messages for Business Operational
RCS Business Messaging Operational
Facebook Messenger Operational
Viber Operational
MMS Operational
Messaging Apps Operational
Texter Operational
LINE Notifications Operational
Mobile Push Operational
Instagram Messenger Under Maintenance
Mail SMS Operational
Voice Operational
Voice Platform - The Netherlands Operational
Voice API's Operational
Voice Apps Operational
Ticketing Partial Outage
Seated Ticketing Partial Outage
Ticketing NXTGN Operational
Your Ticket Provider Operational
Global Ticket / Ticketing Museum & Parks Operational
Scan app Operational
Conversational AI Cloud Operational
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Agent Inbox Operational
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Scripted Chatbot Operational
Customer Data Platform / CDP Operational
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Reporting Operational
Central Services Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
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Inference Operational
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Electronic Cash Register Operational
Management Portal Operational
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In Person Payments Operational
Gateway Operational
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Processor Connections Operational
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Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
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Platform Operational
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API Operational
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External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: Germany Operational
Mobile network operators: Sweden Operational
Mobile network operators: Norway Operational
Mobile network operators: Denmark Operational
Mobile network operators: Finland Operational
Mobile network operators: United States of America Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Online Payments Aug 24, 2026 05:00-06:00 CEST

Our engineers will conduct planned maintenance on the Online Payments platform that can affect payment methods. Disruption of traffic processing can be expected during the maintenance window for a few minutes.
Posted on Aug 05, 2026 - 12:43 CEST
System Metrics Month Week Day
cm.com Uptime
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gw.cmtelecom.com Uptime
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gw.messaging.cm.com uptime
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Aug 9, 2026

Unresolved incident: Service Interruption - Seated Ticketing.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Operator Service Interruption - DE - Telekom / T-Mobile
Resolved - This incident has been resolved.
Aug 4, 15:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 12:04 CEST
Investigating - DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
Aug 4, 11:22 CEST

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Scheduled Maintenance - Native Voice & Audio Files
Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 05:00 CEST
Scheduled - In a continuous effort to improve our service and quality, we will carry out scheduled maintenance on certain Voice features on Friday July 31st between 05:00 and 07:00 (CEST).

During this maintenance window the following Voice features will be affected briefly:

- Native Voice in MSC will be unavailable.
- Recording Prompts in FlowBuilder will be unavailable.
- Audio files being uploaded for Voice API (Notification, OTP, DTMF), Campaigns & FlowBuilder usage will be delayed.

TTS features will be unaffected.
SIP Trunking will be unaffected.

We apologize for any inconvenience and thank you for your patience.

Best regards,
CM Voice Team
Jul 16, 15:46 CEST

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Service Update: Delayed Payout of Visa Transactions
Resolved - This incident has been resolved.
Jul 28, 12:10 CEST
Identified - Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period.

Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday.

We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available.

We apologize for any inconvenience this may cause.
Jul 27, 09:11 CEST

Jul 27, 2026

Agent Inbox - Delay in processing tasks
Resolved - This incident has been resolved.
Jul 27, 16:14 CEST
Monitoring - A fix has been implemented and tasks are currently being processed without delays.
We continue to monitor the results.
Jul 27, 15:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 27, 14:45 CEST
Investigating - We are currently investigating an issue causing delay in processing tasks for the Agent Inbox
Jul 27, 14:04 CEST

Jul 26, 2026

No incidents reported.

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