Incidents reported on status page for Chatwoot https://status.chatwoot.com/ https://d1lppblt9t2x15.cloudfront.net/logos/ef84bf8751d5845bf2c44aee936b93c9.png https://status.chatwoot.com/ en https://status.chatwoot.com/incident/976975 Fri, 31 Jul 2026 13:43:00 -0000 https://status.chatwoot.com/incident/976975#16721c17de6af45fe1890c64c2744375cea8ca6fe916225bca2f54f367f13854 Meta has identified the root cause of the ongoing disruption, and we are working closely with their team on a resolution. New Instagram, Facebook, and WhatsApp inbox creation is temporarily unavailable. Instagram messaging is partially operational, but some messages may still fail. Existing WhatsApp inboxes should continue working normally. If you experience issues syncing WhatsApp templates, follow this guide to use your own WhatsApp Business token: [Sync templates using a business token](https://www.chatwoot.com/hc/user-guide/articles/1785260890-whatsapp-business-token). We’ll share another update as soon as we make further progress with Meta. Thank you for your patience. https://status.chatwoot.com/incident/976975 Thu, 30 Jul 2026 11:20:00 -0000 https://status.chatwoot.com/incident/976975#e0050b9bde0f6b2904c7d034620686b3a340cc433eb92b99469901a62a3bd4ba Meta has identified the root cause of the ongoing disruption, and we are working closely with their team on a resolution. New Instagram, Facebook, and WhatsApp inbox creation is temporarily unavailable. Instagram messaging is partially operational, but some messages may still fail. Existing WhatsApp inboxes should continue working normally. If you experience issues syncing WhatsApp templates, follow this guide to use your own WhatsApp Business token: [Sync templates using a business token](https://www.chatwoot.com/hc/user-guide/articles/1785260890-whatsapp-business-token). We’ll share another update as soon as we make further progress with Meta. Thank you for your patience. https://status.chatwoot.com/incident/976975 Wed, 29 Jul 2026 09:55:00 -0000 https://status.chatwoot.com/incident/976975#50de97a186d726569b70d670671a6136e1ec4b5737527ee74a1f55b06805854b Meta has identified the root cause of the ongoing disruption, and we are working closely with their team on a resolution. New Instagram, Facebook, and WhatsApp inbox creation is temporarily unavailable. Instagram messaging is partially operational, but some messages may still fail. Existing WhatsApp inboxes should continue working normally. If you experience issues syncing WhatsApp templates, follow this guide to use your own WhatsApp Business token: [Sync templates using a business token](https://www.chatwoot.com/hc/user-guide/articles/1785260890-whatsapp-business-token). We’ll share another update as soon as we make further progress with Meta. Thank you for your patience. https://status.chatwoot.com/incident/976975 Mon, 27 Jul 2026 09:57:00 -0000 https://status.chatwoot.com/incident/976975#bdafb10f82a7addea0857a81f7c1387d22dc2787f5deecf6d878fb21f20fa10b We are experiencing Meta permission-related issues affecting Instagram, Facebook Messenger, and WhatsApp management operations. Messaging for existing, already-connected WhatsApp inboxes continues to operate normally. However, customers may experience failures or degraded behavior when creating new Instagram or Facebook Messenger inboxes, sending Instagram messages, completing WhatsApp Embedded Signup, or managing some WhatsApp templates. We are monitoring the issue and working toward a reliable recovery path. We are sorry for the disruption and will share another update as soon as we have confirmed progress. https://status.chatwoot.com/incident/978518 Sun, 26 Jul 2026 06:11:00 -0000 https://status.chatwoot.com/incident/978518#ddf2a5ccf102f14e426767d532572501e3f4299c5ed69102aa8201d52cd57b31 This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely. Any emails that failed to send during the disruption are being automatically retried. https://status.chatwoot.com/incident/978518 Sun, 26 Jul 2026 04:10:00 -0000 https://status.chatwoot.com/incident/978518#53fc5c6e338eebc509c6ff96b9067570f527985abbe0fc4ef7dd9c81870dfa1d We're currently experiencing an upstream service disruption with our email provider. As a result, email delivery may be impacted for Email Channels using Custom Email Domains, as well as automated emails such as invitations and password reset emails. Our team is actively working with our provider to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. https://status.chatwoot.com/incident/976975 Fri, 24 Jul 2026 23:35:00 -0000 https://status.chatwoot.com/incident/976975#b39d6f912a0d02a1ede2ac436d7c7399d3683a184c45490035cf839a6308c6fe The rate of Meta-related errors is decreasing. We are continuing to monitor the situation and will update this status once we have confirmed that all affected functionality is fully operational. https://status.chatwoot.com/incident/976975 Fri, 24 Jul 2026 16:01:00 -0000 https://status.chatwoot.com/incident/976975#1ddf106f46756760817df47425881f815f1227f882798d987ae9cd5b115a1199 We are experiencing Meta permission-related issues affecting Instagram, Facebook Messenger, and WhatsApp management operations. Messaging for existing, already-connected WhatsApp inboxes continues to operate normally. However, customers may experience failures or degraded behavior when creating new Instagram or Facebook Messenger inboxes, sending Instagram messages, completing WhatsApp Embedded Signup, or managing some WhatsApp templates. We are monitoring the issue and working toward a reliable recovery path. We are sorry for the disruption and will share another update as soon as we have confirmed progress. https://status.chatwoot.com/incident/948346 Fri, 24 Jul 2026 01:48:00 -0000 https://status.chatwoot.com/incident/948346#8f6a9237e2b827061b2a8704afe0a522132bd2249231ff49a296c3f942636cd6 Meta authorization is operating normally again. New Instagram and Facebook Messenger inbox connections can now be completed successfully. Existing inbox messaging remained unaffected during this incident. We’ll continue to monitor the affected flows. https://status.chatwoot.com/incident/948346 Fri, 24 Jul 2026 00:53:00 -0000 https://status.chatwoot.com/incident/948346#95f87b597fd90be16c0552f76b844b36c972190baa11d876e025da63936a243f We are experiencing a Meta-side account restriction affecting new Instagram and Facebook Messenger inbox connections. Customers may be unable to complete Meta authorization or connect a new Instagram profile or Facebook Page. We have not observed an impact to messaging for already-connected inboxes at this time. WhatsApp and other Chatwoot channels are currently unaffected. We are working with Meta to restore access and will share updates as they become available. https://status.chatwoot.com/incident/970235 Mon, 20 Jul 2026 13:25:00 -0000 https://status.chatwoot.com/incident/970235#dae4eddfc54a5b0ab7b27a1de1fab6f2fe9ccd3bca80d325bb5543c458a05390 This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely. Any emails that failed to send during the disruption are being automatically retried. https://status.chatwoot.com/incident/970235 Mon, 20 Jul 2026 04:19:00 -0000 https://status.chatwoot.com/incident/970235#852ce13bc9067262f966a05778923ad7c2deab79b6e0ef06e32c54bf04551438 We're currently experiencing an upstream service disruption with our email provider. As a result, email delivery may be impacted for Email Channels using Custom Email Domains, as well as automated emails such as invitations and password reset emails. Our team is actively working with our provider to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. https://status.chatwoot.com/ Sun, 19 Jul 2026 07:14:04 +0000 https://status.chatwoot.com/#957c1d8b1e77fd34c2a9084a6d8b8703d4c65e4db41756427aa58bda8121b54c Application (Dashboard & API) recovered https://status.chatwoot.com/ Sun, 19 Jul 2026 07:12:05 +0000 https://status.chatwoot.com/#957c1d8b1e77fd34c2a9084a6d8b8703d4c65e4db41756427aa58bda8121b54c Application (Dashboard & API) went down https://status.chatwoot.com/ Sun, 19 Jul 2026 06:02:20 +0000 https://status.chatwoot.com/#0fd2497014072f0d1351be0f5e041bcbbb3d50f907d8fff738841a9fdd2a37fc Application (Dashboard & API) recovered https://status.chatwoot.com/ Sun, 19 Jul 2026 06:00:10 +0000 https://status.chatwoot.com/#0fd2497014072f0d1351be0f5e041bcbbb3d50f907d8fff738841a9fdd2a37fc Application (Dashboard & API) went down https://status.chatwoot.com/incident/962001 Sun, 19 Jul 2026 03:00:00 -0000 https://status.chatwoot.com/incident/962001#4290ef1e753107418915498cdff57ce20c0ede4ade32c6ed7ab4eda027fe66b6 Hey, we will be doing scheduled DB maintenance on 19 July 2026. No downtime is expected. https://status.chatwoot.com/incident/948346 Fri, 17 Jul 2026 04:57:00 -0000 https://status.chatwoot.com/incident/948346#49532536a55fdbc1ff1afe9f65dc1b5df6ca0a9b956d8755b82ba8569b5d6b3f Instagram, Facebook, and WhatsApp services are now back to normal. We have also re-enabled Instagram inbox creation. WhatsApp inboxes, message sending/receiving, and related core operations are operating normally again. We’ve added a manual migration option for WhatsApp Cloud API inboxes connected through Embedded Signup. This lets customers move those inboxes to their own Meta app/manual Cloud API setup. Existing conversations, contacts, collaborators, routing rules, business hours, bot settings, and other inbox settings remain unchanged. Migration guide: https://chwt.app/migrate-whatsapp If you still notice any issues with Instagram, Facebook, or WhatsApp inboxes, please contact our support team and we’ll investigate it directly. Thank you for your patience while we worked through this with Meta. https://status.chatwoot.com/incident/948346 Thu, 16 Jul 2026 07:02:00 -0000 https://status.chatwoot.com/incident/948346#08b8d7722c072e8f74e110ad5f554af4418e201b5f134a9bedb5974fcaca950b Instagram, Facebook, and WhatsApp services are now back to normal. WhatsApp message sending and receiving, onboarding, and core inbox operations are operating normally again. The only remaining issue is WhatsApp template syncing, which we are continuing to monitor and work on. If you still notice any issues with Instagram, Facebook, or WhatsApp inboxes, please contact our support team and we’ll investigate it directly. Thank you for your patience while we worked through this with Meta. https://status.chatwoot.com/incident/948346 Wed, 15 Jul 2026 06:45:00 -0000 https://status.chatwoot.com/incident/948346#35810be130f77e9f81149fbddf465f216d640a34e64623a450d57c2f21ce18b2 We are seeing error rates come down and are continuing to monitor Instagram, Facebook, and WhatsApp-related operations closely. WhatsApp template sync is not fully back to normal yet. If you continue to face issues with Instagram messaging, Facebook inbox creation, WhatsApp Embedded Signup, or WhatsApp template sync, please contact us through customer support chat and we will help investigate directly. We’ll post another update after we complete further monitoring. https://status.chatwoot.com/incident/948346 Tue, 14 Jul 2026 12:49:00 -0000 https://status.chatwoot.com/incident/948346#fa53618420ed9a2d9cd8c9fa04f5efc6176032874784b2b1d710ace6192e4a1d We are continuing to experience Meta permission-related issues affecting Instagram, Facebook, and WhatsApp management operations. Existing WhatsApp inbox messaging should continue to work normally where already connected. However, new Instagram inbox creation, new Facebook inbox creation, Instagram message sending, WhatsApp Embedded Signup, and some WhatsApp template management operations may be unavailable or degraded. We understand the impact this has on affected customers and are sorry for the disruption. We will continue monitoring and share another update as soon as we have a reliable recovery path. https://status.chatwoot.com/incident/948346 Mon, 13 Jul 2026 09:22:00 -0000 https://status.chatwoot.com/incident/948346#0e7d2557247dd6de803361825650e2a7ec91cacaf0129afd1301197db3b7dec1 We’ve continued working on the Meta API disruption since our last update. For WhatsApp, we have created a manual migration flow for customers affected by Embedded Signup failures. This allows existing WhatsApp inboxes to be reconnected through manual WhatsApp Cloud API credentials while preserving the inbox, conversations, collaborators, routing, and settings. We are starting with a small set of affected customers first so we can validate the migration flow end to end before expanding it more broadly. If you are affected, please contact our support team and we will help you with the migration from our side. Coexistence numbers are still under investigation, and we have not yet confirmed whether they work reliably with this migration path. There are no new updates for Instagram inboxes at this time. We are continuing to monitor Meta-side behavior and will share more when we have a confirmed change. Existing connected WhatsApp inboxes should continue to send and receive messages where the underlying WABA, phone number, access token, and Meta business status remain valid. https://status.chatwoot.com/incident/948346 Thu, 09 Jul 2026 08:53:00 -0000 https://status.chatwoot.com/incident/948346#b70f291ef84bf6dfc337059553abbf8f585e1084c31db099d14b82733b98c684 We are continuing to see permission-related errors from Meta. Instagram messaging is currently affected again for some customers, including the ability to send replies. WhatsApp Embedded Signup also remains temporarily unavailable. WhatsApp template syncing and messaging for already connected WhatsApp numbers may continue to work, but some WhatsApp management operations can still be impacted. We are keeping new Instagram inbox creation and WhatsApp Embedded Signup disabled while we continue working with Meta and verify stability. We’ll share another update as soon as we have more clarity. Thank you for your patience. https://status.chatwoot.com/incident/948346 Wed, 08 Jul 2026 18:05:00 -0000 https://status.chatwoot.com/incident/948346#08c004c8bf89d8f87be2345d67827707f3e1619ab67130bd8062280b50e370dd Instagram services are now back to normal. For WhatsApp, template syncing is also back to normal. The WhatsApp number onboarding through Embedded Signup remains temporarily restricted while we continue verification with Meta. Manual WhatsApp setup is still available. We will restore WhatsApp Embedded Signup once it is stable. Thank you for your patience while we continue to monitor the situation. https://status.chatwoot.com/incident/948346 Wed, 08 Jul 2026 08:00:00 -0000 https://status.chatwoot.com/incident/948346#8c5ff3273909e461681d4d260ffbe8a72eba435cd542d9b3f990787b9495d660 The issue remains ongoing. We are seeing permission-related errors from Meta affecting some Instagram and WhatsApp management operations, including new WhatsApp number onboarding through Embedded Signup, WhatsApp template management via API, Instagram messaging, and Instagram inbox creation. Message sending and receiving for already connected WhatsApp numbers continue to operate normally. Existing inboxes, workflows, and automation functions are also unaffected. To avoid further disruption, new Instagram and WhatsApp connection flows may remain temporarily unavailable while we continue working with Meta and verify stability. We’ll share another update once we have more confidence that the issue is fully resolved. Thank you for your patience. https://status.chatwoot.com/incident/948346 Tue, 07 Jul 2026 07:38:00 -0000 https://status.chatwoot.com/incident/948346#fc3fa7a182f629cf64a3753fff1caa36692e5adff3d849f1337119b0461541bc We are continuing to work with Meta on the Instagram API disruption. The Instagram APIs are returning inconsistent errors, which is affecting Instagram conversations for some customers, including the ability to send replies. Other channels remain unaffected. We have contacted impacted customers directly and shared the current status with them. We will continue monitoring the issue and post further updates as we make progress with Meta. https://status.chatwoot.com/incident/948346 Mon, 06 Jul 2026 06:56:00 -0000 https://status.chatwoot.com/incident/948346#78d67c8d22fd76e275978dd83cd8d378f82a39d0ef54aa1ebc289cbd9a6bd835 We are seeing elevated errors with Instagram APIs. Other channels are unaffected. We are working with Meta to resolve this and will share an update shortly. Thank you for your patience. https://status.chatwoot.com/incident/948499 Wed, 17 Jun 2026 17:25:19 -0000 https://status.chatwoot.com/incident/948499#2c84c5e0c94d10cbdd167ff1443eb3dec17303525880365b0a1964d422c380ab Resolved: Chatwoot Cloud Service Disruption We experienced a service disruption today between approximately 09:50 and 10:30 UTC affecting Chatwoot Cloud users. During this window, agents may have seen errors loading the dashboard, slow page loads, and delays in background processing. The service is operating normally again. What happened: A change in our latest release introduced a cache invalidation pattern that did not scale to production load. Under traffic, this caused requests to time out and our background job queue to back up. What we did: We rolled back to the previous stable release and scaled our background workers to drain the queued jobs. Note for web widget users: a small number of conversations may appear as duplicates from this window, because the widget retried submissions that the server had already accepted. These can be safely resolved. We apologize for the disruption. https://status.chatwoot.com/incident/948499 Wed, 17 Jun 2026 10:28:00 -0000 https://status.chatwoot.com/incident/948499#63ac2cf645a538eb04b643302fc17fce7e79c9fbd7c82daec09da04820a469bd Dear Customer, We are facing issues with our server. We have identified the issue and is working to resolve this. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated. https://status.chatwoot.com/incident/948498 Wed, 04 Feb 2026 13:29:34 -0000 https://status.chatwoot.com/incident/948498#ee0dcb0c5bc53780ec4bffd0998afbffde76559be7a85f9e720e7e044492fbb2 Resolved: Chatwoot Cloud Service Disruption We experienced a brief service disruption today affecting all Chatwoot Cloud users. The issue lasted approximately 10-12 minutes and has been fully resolved. What happened: Our database infrastructure experienced a capacity issue, causing temporary connection failures. What we did: We immediately scaled our infrastructure and restored service. No data was lost during this incident. We're implementing additional monitoring and capacity safeguards to prevent this from recurring. We apologize for the disruption and appreciate your patience. https://status.chatwoot.com/incident/948498 Wed, 04 Feb 2026 13:08:48 -0000 https://status.chatwoot.com/incident/948498#220b2ce7d66128caba5e0df3c729719834c74ba57b845ab2b9367312a99d48d1 This is resolved and Chatwoot is up. https://status.chatwoot.com/incident/948498 Wed, 04 Feb 2026 13:02:01 -0000 https://status.chatwoot.com/incident/948498#ecb1e9d6a0ea105974e66bed2c52ec8fc955bc997cbee2fff5d0221b30e867d9 Dear Customer, We are facing issues with our AWS Database. We have identified the issue and is working to resolve this. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated. https://status.chatwoot.com/incident/948497 Fri, 14 Nov 2025 02:47:58 -0000 https://status.chatwoot.com/incident/948497#a6ac47f80693850eb2bfcd072d8f0d19f234854089b0f04e60848ed57751db47 Closed as the issues are resolved. https://status.chatwoot.com/incident/948497 Thu, 13 Nov 2025 20:39:16 -0000 https://status.chatwoot.com/incident/948497#4f2181d0dca558a5a63573f59e75a14a3251c95d732dbef29fc7ba2e1db14072 We’re currently experiencing delays in message delivery across some conversations. Our team is actively investigating the root cause and working to restore normal performance. We’ll share another update as soon as we have more information. Thank you for your patience. https://status.chatwoot.com/incident/948496 Thu, 13 Nov 2025 20:38:24 -0000 https://status.chatwoot.com/incident/948496#6c5e484cd66dab8838504e3efa13e5aebcda52e5a4db1a30b5190ce98781ae1a This incident has been resolved. https://status.chatwoot.com/incident/948496 Thu, 13 Nov 2025 20:38:23 -0000 https://status.chatwoot.com/incident/948496#ce4ce8d6824650e0af79d452f02f9a8381daa31e6101991ed7eaf08a823fa900 Closed as the upstream issues are solved. https://status.chatwoot.com/incident/948496 Mon, 20 Oct 2025 15:47:41 -0000 https://status.chatwoot.com/incident/948496#1f3919c1e8d1882a71e778f45ed459ee4c1a2dcb83fed6bbdddc662ea24f2fde https://health.aws.amazon.com/health/status https://status.chatwoot.com/incident/948496 Mon, 20 Oct 2025 15:36:45 -0000 https://status.chatwoot.com/incident/948496#f740cbd6f46db1875349f0dfb751d39ea1d6e7280f3d2447e7eda64e8b8fe27a Dear Customer, We’re currently seeing degraded performance on Chatwoot due to an ongoing issue affecting AWS services in the us-east-1 region. Our team is actively monitoring the situation and working to minimize any impact while AWS restores full functionality. We apologize for the inconvenience and appreciate your patience during this time. Thank you, The Chatwoot Team https://status.chatwoot.com/incident/948496 Mon, 20 Oct 2025 15:31:18 -0000 https://status.chatwoot.com/incident/948496#d0a0cf6c5045648203fa9c82ac7d9debd6f41b892e1dc4c85e4d32adfc0ac3b1 Dear Customer, We’re currently seeing degraded performance on Chatwoot due to an ongoing issue affecting AWS services in the us-east-1 region. Our team is actively monitoring the situation and working to minimize any impact while AWS restores full functionality. We apologize for the inconvenience and appreciate your patience during this time. Thank you, The Chatwoot Team https://status.chatwoot.com/incident/948495 Mon, 25 Aug 2025 18:11:33 -0000 https://status.chatwoot.com/incident/948495#652d5be669f86d71cb90f7a30c2ea83a79cf8c190f2874e92ae852b613b23944 **Resolved:** Chatwoot Hub is back up in [`2c844a4`](https://github.com/chatwoot/status/commit/2c844a449c5073177c6dbe4085d79411e688c35a ) after 17 minutes. https://status.chatwoot.com/incident/948495 Mon, 25 Aug 2025 17:54:23 -0000 https://status.chatwoot.com/incident/948495#30f0c7011397859db86e79beaaa8a0a55eeb992ced5916abf9b28104661ed95e In [`eafabf2`](https://github.com/chatwoot/status/commit/eafabf220df80d8ab9917d5549d529e549e92a39 ), Chatwoot Hub (https://hub.2.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948493 Wed, 23 Jul 2025 14:07:26 -0000 https://status.chatwoot.com/incident/948493#8d2563b4aacf8cf1256c4cff6e38d85752cca649d137d2ef4f7b2e7b84cde361 This has been resolved as me moved the infra to AWS. https://status.chatwoot.com/incident/948493 Tue, 22 Jul 2025 12:52:22 -0000 https://status.chatwoot.com/incident/948493#fba99840f40fb3a9964f75d066b537285a71132e5aea489ece73d06151a67832 Any news on this? https://status.chatwoot.com/incident/948494 Mon, 21 Jul 2025 13:27:09 -0000 https://status.chatwoot.com/incident/948494#fd2eb6eeb1a441dd2ec5dda5ee70ab74a1fa9cf277a6b48e529209bf4e8d007c **Resolved:** Chatwoot performance has improved in [`1a61940`](https://github.com/chatwoot/status/commit/1a61940c5af7af1c73935e055584bfdc685c7340 ) after 18 minutes. https://status.chatwoot.com/incident/948494 Mon, 21 Jul 2025 13:08:54 -0000 https://status.chatwoot.com/incident/948494#471ae7fbcb29bef48e4c8b770e94b10ded63a27378461b06cd2f4ac5554093ed In [`e794f35`](https://github.com/chatwoot/status/commit/e794f357c12d38bb36e451709d9846caa04c7de3 ), Chatwoot (https://app.chatwoot.com/api) experienced **degraded performance**: - HTTP code: 200 - Response time: 10798 ms https://status.chatwoot.com/incident/948493 Mon, 21 Jul 2025 12:58:52 -0000 https://status.chatwoot.com/incident/948493#35d53a7eb4f8bcb0e7199772b5c4d31b0f4ee66edc4ebf6cbcc2decf66499af4 Dear Customer, Our infrastructure provider, Heroku, is currently facing issues that are causing degraded performance on Chatwoot. A disproportionate number of requests are being routed to a few dynos, resulting in performance bottlenecks. We believe this is related to Heroku’s recent switch to HTTP/2 router on July 17, 2025. We apologize for the inconvenience and appreciate your patience. Our team is actively monitoring the situation and working on a migration to resolve this. https://status.chatwoot.com/incident/948492 Wed, 11 Jun 2025 12:59:08 -0000 https://status.chatwoot.com/incident/948492#3833dcdaed5aab9b495798b5711708a21799bb6469a718c76734c2be68f1c72c This incident has been resolved. https://status.chatwoot.com/incident/948492 Tue, 10 Jun 2025 11:37:39 -0000 https://status.chatwoot.com/incident/948492#28b3cfe0c298f250a32723aa7fde09d596c4ce408e85689dbfabe3ab0f4917ec Dear Customer, Our infrastructure provider, Heroku, is currently experiencing issues, resulting in degraded performance on Chatwoot. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated. https://status.chatwoot.com/incident/948492 Tue, 10 Jun 2025 11:32:21 -0000 https://status.chatwoot.com/incident/948492#bd7e5f51aff0efd875a74b3ae9308916052018eff11a914b7af28f67cc19a178 Dear Customer, Our infrastructure provider, Heroku, is currently experiencing issues, resulting in degraded performance on Chatwoot. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated. https://status.chatwoot.com/incident/948491 Sun, 24 Nov 2024 12:38:38 -0000 https://status.chatwoot.com/incident/948491#cf9d1b0d7671beff8a8ad6e20524eecbf2420852ec825a6378bb038d9c13df50 **Resolved:** Chatwoot Hub performance has improved in [`c1babd9`](https://github.com/chatwoot/status/commit/c1babd9561aa9ce6f37a251c7e1eb897c0b86327 ) after 37 minutes. https://status.chatwoot.com/incident/948491 Sun, 24 Nov 2024 12:00:52 -0000 https://status.chatwoot.com/incident/948491#ae0675d8c36030e4d259a55a05f2fde8432000bcb225c8c313809a2294bdd51e In [`13fc19e`](https://github.com/chatwoot/status/commit/13fc19e0d05a17a16fe019f443fbdf7854452445 ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 6399 ms https://status.chatwoot.com/incident/948490 Tue, 08 Oct 2024 02:16:10 -0000 https://status.chatwoot.com/incident/948490#ce7d804789e9897d02f9dc5aa13140a6c765729c699daba6bba704a98b8ca5ef **Resolved:** Chatwoot performance has improved in [`f94673d`](https://github.com/chatwoot/status/commit/f94673d80ed3ed5de5f7d40f50bb4ae0b5f5c117 ) after 1 hour, 21 minutes. https://status.chatwoot.com/incident/948490 Tue, 08 Oct 2024 00:55:09 -0000 https://status.chatwoot.com/incident/948490#506d1ae0165953b5d8251360c0f8f8692f2ca72306f8794c95a05dafa71b6d0b In [`85b4090`](https://github.com/chatwoot/status/commit/85b40909dd431862e847e277c7a1d321bbe979b8 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 8056 ms https://status.chatwoot.com/incident/948489 Mon, 02 Sep 2024 12:43:19 -0000 https://status.chatwoot.com/incident/948489#24ac985575208115428e1c9c31e5703f30b9762cef5d9daba1361f6f743cc3b4 **Resolved:** Chatwoot Hub performance has improved in [`cbcafd1`](https://github.com/chatwoot/status/commit/cbcafd1861987da7f9e6c1d5bdf96249fc7ddd71 ) after 42 minutes. https://status.chatwoot.com/incident/948489 Mon, 02 Sep 2024 12:00:22 -0000 https://status.chatwoot.com/incident/948489#0ed7dd040fc14c097ee07c83f2051e29e4344e38ec6f6987b8fba2aeb0bf0cd7 In [`5d2da58`](https://github.com/chatwoot/status/commit/5d2da58c3c3a3c7ddd3354ddbb9427dca1581ab0 ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 3151 ms https://status.chatwoot.com/incident/948488 Sun, 01 Sep 2024 02:30:00 -0000 https://status.chatwoot.com/incident/948488#0c51bb443fc25d7a9e8aa7b9ef09b610ef627d15e2874526982f8e2bff5c5c88 Dear Customer, Due to scheduled database maintenance, our services will be temporarily unavailable on Sunday, September 1st, 2024, from 2:30 AM to 5:30 AM UTC. We apologize for any inconvenience and appreciate your understanding. https://status.chatwoot.com/incident/948487 Fri, 30 Aug 2024 03:29:39 -0000 https://status.chatwoot.com/incident/948487#34ce9e1eaf91748ae069a7485b887f14e93fec9d61303d532ad6b66ffd310c55 **Resolved:** Chatwoot performance has improved in [`f91d1c2`](https://github.com/chatwoot/status/commit/f91d1c211453294460d57d6b59fb05c3f21429a7 ) after 15 minutes. https://status.chatwoot.com/incident/948487 Fri, 30 Aug 2024 03:14:11 -0000 https://status.chatwoot.com/incident/948487#e7ff913b696cb9d7bcf28ab43cd1f8b6fbb7402ad4a6300c0d7625e19188f129 In [`71b1fa2`](https://github.com/chatwoot/status/commit/71b1fa2338b5c4e73fdb7332432cab2a7314a3a4 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 29023 ms https://status.chatwoot.com/incident/948486 Sat, 25 May 2024 12:34:25 -0000 https://status.chatwoot.com/incident/948486#11cd8e6680bf7b67af3da87513002cab0f6aa8d7d4a3b18b0364425a7a537685 **Resolved:** Chatwoot Hub performance has improved in [`f73f526`](https://github.com/chatwoot/status/commit/f73f526faed9c6ffa3813df08105dd53b40c12fa ) after 34 minutes. https://status.chatwoot.com/incident/948486 Sat, 25 May 2024 12:00:19 -0000 https://status.chatwoot.com/incident/948486#d169d4806c306f5f1fe2031f189cfce60868133aa483e4b03dfaf64f58ea5ebe In [`0c4dee2`](https://github.com/chatwoot/status/commit/0c4dee2587a0d03dd960f1b307ffd124b0d86d84 ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 2156 ms https://status.chatwoot.com/incident/948485 Mon, 29 Apr 2024 12:35:34 -0000 https://status.chatwoot.com/incident/948485#f28ee56425cbc5430577b994d296b6da34e9ec7aeb847c1de604d715eb907843 **Resolved:** Chatwoot Hub performance has improved in [`0c10025`](https://github.com/chatwoot/status/commit/0c10025780a809aaca04db8b6adf4aa1c8f46c6b ) after 35 minutes. https://status.chatwoot.com/incident/948485 Mon, 29 Apr 2024 12:00:24 -0000 https://status.chatwoot.com/incident/948485#43282b9e95fbfde2b5452a23c9d9837c54f524ed1af1e322d3bad656f5dc6d70 In [`58ce9ea`](https://github.com/chatwoot/status/commit/58ce9ea41267d4c08eaa527ef56427ab845a769c ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 3579 ms https://status.chatwoot.com/incident/948484 Wed, 17 Apr 2024 12:33:49 -0000 https://status.chatwoot.com/incident/948484#d2e9be43dcffb3099cfc4c238bf967c7a1507c40ee097a283b5bc7e4d80e7b29 **Resolved:** Chatwoot Hub performance has improved in [`6c7c015`](https://github.com/chatwoot/status/commit/6c7c0151340dca75e988b87ca9afd5eaba2e3b6d ) after 33 minutes. https://status.chatwoot.com/incident/948484 Wed, 17 Apr 2024 12:00:24 -0000 https://status.chatwoot.com/incident/948484#da4e64812dbaad1c525950b5505cd396a38dde05cdd93329924270a7afc94f58 In [`c35651a`](https://github.com/chatwoot/status/commit/c35651a2c838d5c8b779f80daddddf31f025beb2 ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 4382 ms https://status.chatwoot.com/incident/948483 Fri, 19 Jan 2024 16:10:51 -0000 https://status.chatwoot.com/incident/948483#376156b39e3a599d9812d165dbb04bbe7e3edfbf58e8b5124d282cb3e1fae9fa **Resolved:** Chatwoot performance has improved in [`64df6e5`](https://github.com/chatwoot/status/commit/64df6e5fa93105165302e043b60d38cf8a030d2e ) after 16 minutes. https://status.chatwoot.com/incident/948483 Fri, 19 Jan 2024 15:54:39 -0000 https://status.chatwoot.com/incident/948483#1afc1476a4d9a7b4168f0811ae785fe55130be6764ac8931fd11ec6613b99348 In [`6f1dfc1`](https://github.com/chatwoot/status/commit/6f1dfc135a2ea8fe1a6fbd484e4d4329afd996fe ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 6225 ms https://status.chatwoot.com/incident/948482 Wed, 17 Jan 2024 12:36:02 -0000 https://status.chatwoot.com/incident/948482#2daed60f5c670a6274359bb103dc4847a70a3ee48e7a18a565aaf7874b8896b4 **Resolved:** Chatwoot Hub performance has improved in [`9a7efd8`](https://github.com/chatwoot/status/commit/9a7efd80a6b3dd1025b609b9eb5ed120ba65aa5c ) after 35 minutes. https://status.chatwoot.com/incident/948482 Wed, 17 Jan 2024 12:00:37 -0000 https://status.chatwoot.com/incident/948482#c47a4f7cecea7cef60d34282311baa7358e74fda9a0a72f9714d11a464d648ef In [`27fd524`](https://github.com/chatwoot/status/commit/27fd52472ed22c4bb40c9b7e7ec0e939299ac48f ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 7189 ms https://status.chatwoot.com/incident/948481 Mon, 09 Oct 2023 12:37:07 -0000 https://status.chatwoot.com/incident/948481#a8c801d5c0a35faaa6b28465d2a4f552cac6f5f39a4417086b9b53188f19785d **Resolved:** Chatwoot Hub performance has improved in [`0cfc301`](https://github.com/chatwoot/status/commit/0cfc301181f3de1509f69758f921279c51107e7a ) after 36 minutes. https://status.chatwoot.com/incident/948481 Mon, 09 Oct 2023 12:00:16 -0000 https://status.chatwoot.com/incident/948481#7eeb6e3a4bc7b99cf105261de86fdadca985b33ffa69b2881af1705e1f0e3235 In [`24b9e17`](https://github.com/chatwoot/status/commit/24b9e1775127abbd6482841a8f7e20585057f1f1 ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 2543 ms https://status.chatwoot.com/incident/948480 Fri, 22 Sep 2023 12:33:43 -0000 https://status.chatwoot.com/incident/948480#cdfae98d1d5a8a292ebe3062ad10031a85e3237cc02f59bbf34b6787fc1dd2d4 **Resolved:** Chatwoot Hub performance has improved in [`69a0794`](https://github.com/chatwoot/status/commit/69a0794988cf71edc7e76fe175eee119bd41b32d ) after 32 minutes. https://status.chatwoot.com/incident/948480 Fri, 22 Sep 2023 12:01:13 -0000 https://status.chatwoot.com/incident/948480#91fed4a12786a8d9ea9077342e97ad3484b62eda5503d936ff6c80698cee9aa1 In [`a574e49`](https://github.com/chatwoot/status/commit/a574e4967be29efd9e35c0b423de4514e9982ea8 ), Chatwoot Hub (https://hub.2.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 11852 ms https://status.chatwoot.com/incident/948479 Tue, 08 Aug 2023 11:06:53 -0000 https://status.chatwoot.com/incident/948479#17bea68b187420d49d19e18504f49350a22dbc5360b317c2be45f570eea70563 **Resolved:** Chatwoot performance has improved in [`b69dbb0`](https://github.com/chatwoot/status/commit/b69dbb043cb2709e26fcf46c32323f1b568f9f9d ). https://status.chatwoot.com/incident/948479 Tue, 08 Aug 2023 10:47:28 -0000 https://status.chatwoot.com/incident/948479#25add3afdf9fa9536bab1fd0fe84c54c17813c7ca3ad7f247b5849a0f4190355 In [`b1ee510`](https://github.com/chatwoot/status/commit/b1ee51022fc56ca1c27cc520f4dc0e05ac1a46b8 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 23685 ms https://status.chatwoot.com/incident/948478 Thu, 20 Jul 2023 04:13:07 -0000 https://status.chatwoot.com/incident/948478#d3ae51d61d24b8afa9b8b6d702e10697cdd072333817bb781fcea76ee531e8af **Resolved:** Chatwoot is back up in [`9245d9a`](https://github.com/chatwoot/status/commit/9245d9aa45299fdcbd269659ea4c55ee90d6f7a5 ). https://status.chatwoot.com/incident/948478 Thu, 20 Jul 2023 03:56:40 -0000 https://status.chatwoot.com/incident/948478#d76b96da27596b1a2e1b08c80ec7f1154f9809cb8056739000c25e5d16562d92 In [`599067e`](https://github.com/chatwoot/status/commit/599067ec1a9665a011c0323dafa696805846b3e6 ), Chatwoot (https://app.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948477 Fri, 02 Jun 2023 06:11:53 -0000 https://status.chatwoot.com/incident/948477#fd1e58df09bffc3c0063e35d443427f6bd8707826c111ef383ddd0c680ccd520 **Resolved:** Chatwoot performance has improved in [`a818b8d`](https://github.com/chatwoot/status/commit/a818b8dea3753dc89d6b1b3375eaffaa6ed40bb5 ). https://status.chatwoot.com/incident/948477 Fri, 02 Jun 2023 05:55:53 -0000 https://status.chatwoot.com/incident/948477#d7c94e7133361b2328d6420cd8266cafcb9df77368bf4d3e815e4cab72894bf6 In [`f7f93b0`](https://github.com/chatwoot/status/commit/f7f93b08cb5b41be035e2eccad3d48203d78a5c2 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 27618 ms https://status.chatwoot.com/incident/948476 Tue, 30 May 2023 10:18:43 -0000 https://status.chatwoot.com/incident/948476#dce39eb755b84516958ec5fbae709e58ef44fcbbe6ac44de250a9b04e326e7de **Resolved:** Chatwoot performance has improved in [`355af7c`](https://github.com/chatwoot/status/commit/355af7c1ac25412c388c5d5a3fee627bece4633c ). https://status.chatwoot.com/incident/948476 Tue, 30 May 2023 10:00:08 -0000 https://status.chatwoot.com/incident/948476#ecefd08830828a19460046c7525373f23a348aaa360646baa01c91ff75e98fa7 In [`ec4d428`](https://github.com/chatwoot/status/commit/ec4d4289b3929a68ea1c3f6061096934a8acd654 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 2224 ms https://status.chatwoot.com/incident/948475 Thu, 25 May 2023 13:26:24 -0000 https://status.chatwoot.com/incident/948475#404d7ad5238177149895b0c606f1f31bc6f875de8ff3766a3b817e2b2d4745bd **Resolved:** Chatwoot performance has improved in [`8f66d49`](https://github.com/chatwoot/status/commit/8f66d4930a44d211ae0288cceac00c7258047a6c ). https://status.chatwoot.com/incident/948475 Thu, 25 May 2023 13:02:35 -0000 https://status.chatwoot.com/incident/948475#fc5c9ddff95f1590e83c2dfbc309d374275b4a45bc58329fbdc491ec960e28cf In [`c093fe2`](https://github.com/chatwoot/status/commit/c093fe2905aba64179210ab396ff07d376d22fbb ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 9030 ms https://status.chatwoot.com/incident/948474 Tue, 23 May 2023 10:27:33 -0000 https://status.chatwoot.com/incident/948474#08e38b32cf1fa2034367fdfc252dab18f2e9a0c6633c3d34e039d2a89e36fb3d **Resolved:** Chatwoot performance has improved in [`cbef3f2`](https://github.com/chatwoot/status/commit/cbef3f25052e66fee25e3266be7f6e831c46a797 ). https://status.chatwoot.com/incident/948474 Tue, 23 May 2023 10:12:06 -0000 https://status.chatwoot.com/incident/948474#afa58c9b3ab46aff5419cb10883a53c1ecec2ae89169e262360a3a967887c2fd In [`a4c740c`](https://github.com/chatwoot/status/commit/a4c740ccbee23b60cd7572e2362f9d0428caea5f ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 6207 ms https://status.chatwoot.com/incident/948473 Fri, 05 May 2023 13:13:48 -0000 https://status.chatwoot.com/incident/948473#21b20799b801a222045a845a23b52e864b09bd2a2d1abd3057e93d7f58893861 **Resolved:** Chatwoot performance has improved in [`7f769ae`](https://github.com/chatwoot/status/commit/7f769aebd3c32337185998d12c7132efdfe69b21 ). https://status.chatwoot.com/incident/948473 Fri, 05 May 2023 12:56:34 -0000 https://status.chatwoot.com/incident/948473#d73bc5f3e7b48b4f63b375694fd77747b5bf86236e9bfcdacf5c88a0eaf62304 In [`6d0d622`](https://github.com/chatwoot/status/commit/6d0d6228e4609face10ec7ffa933251b0fe83412 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 5317 ms https://status.chatwoot.com/incident/948472 Mon, 24 Apr 2023 15:15:23 -0000 https://status.chatwoot.com/incident/948472#971fcb7db0d92f7f53336516d6e4b407352046f83e0f4a1692eb1cd98ceb694c **Resolved:** Chatwoot performance has improved in [`4f0966f`](https://github.com/chatwoot/status/commit/4f0966f095d83da7423d698b2b21ea615789a053 ). https://status.chatwoot.com/incident/948472 Mon, 24 Apr 2023 14:58:33 -0000 https://status.chatwoot.com/incident/948472#add2781dd2e05164fef61552d69122ecde76c0b8c814a673a4425158d23c3341 In [`3d93f46`](https://github.com/chatwoot/status/commit/3d93f469fe5a48f057b579e98966509575a93d36 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 11028 ms https://status.chatwoot.com/incident/948471 Mon, 27 Mar 2023 14:16:46 -0000 https://status.chatwoot.com/incident/948471#2bbfb7fbe803bbd58efd717fd0df56df728f870f20ddd9ddf8ec8c59e29c3444 **Resolved:** Chatwoot performance has improved in [`63023c9`](https://github.com/chatwoot/status/commit/63023c99048ef4a0e865ff0bc72b605a3a306c46 ). https://status.chatwoot.com/incident/948471 Mon, 27 Mar 2023 13:39:50 -0000 https://status.chatwoot.com/incident/948471#722e477c2368aee99b52088d8459d06d9512a7d82a327c50e8f970985967e6d4 In [`7a9f29a`](https://github.com/chatwoot/status/commit/7a9f29a19e1b5283c0f53250badc263a08df2ef2 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 12162 ms https://status.chatwoot.com/incident/948470 Sun, 19 Mar 2023 07:16:00 -0000 https://status.chatwoot.com/incident/948470#d387c85191f59f747cc7154c6beb49d0a9db1110349bfdce3bcc66e2b5703798 **Resolved:** Chatwoot Hub is back up in [`e6af444`](https://github.com/chatwoot/status/commit/e6af4448acbf5c444dbc2a05fb6b5f2ceb9e4253 ). https://status.chatwoot.com/incident/948470 Sun, 19 Mar 2023 07:00:57 -0000 https://status.chatwoot.com/incident/948470#cc5f626088cf1ece54b0f976b062acffccd56304a3a6656b178cb306a310f8bf In [`92dae20`](https://github.com/chatwoot/status/commit/92dae2091b498d00b13ed9d20cf9edd76dd28d99 ), Chatwoot Hub (https://hub.2.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948469 Tue, 10 Jan 2023 03:10:43 -0000 https://status.chatwoot.com/incident/948469#9e67944f77e2b37665e1244187111a4b00d7aa5d0710baca013fb74365b816c1 **Resolved:** Chatwoot performance has improved in [`6bccd0a`](https://github.com/chatwoot/status/commit/6bccd0a20d1dd68ef9a8d7493412e730bd97cb78 ). https://status.chatwoot.com/incident/948469 Tue, 10 Jan 2023 02:55:09 -0000 https://status.chatwoot.com/incident/948469#6add26fd0a73a2e33b2ce295f0605b4aae7dc841b2f0dad094c8a60c0244b16a In [`b166e30`](https://github.com/chatwoot/status/commit/b166e3053f1a4521389d4b37bec2ba25af7ce0e3 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 23883 ms https://status.chatwoot.com/incident/948468 Fri, 16 Dec 2022 09:12:35 -0000 https://status.chatwoot.com/incident/948468#ac6825c659e7963ac8af7213c353dc7a2970853940b260e4dc661b58de518f38 **Resolved:** Chatwoot performance has improved in [`b67010d`](https://github.com/chatwoot/status/commit/b67010d8a8c551b8a18164666f8461e61d650f80 ). https://status.chatwoot.com/incident/948468 Fri, 16 Dec 2022 08:57:09 -0000 https://status.chatwoot.com/incident/948468#87991dcd136135d978936f090317fd5a1ebf0d253b777e729e00c26cef2d0a04 In [`c276e26`](https://github.com/chatwoot/status/commit/c276e260beb911e3818beac043edd7ed4ca2e50c ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 3756 ms https://status.chatwoot.com/incident/948467 Sun, 13 Nov 2022 22:29:30 -0000 https://status.chatwoot.com/incident/948467#c6be7e5a8e402e2fa258bd6de8b8acc97710dc95f42ea7ee70cf13a92d68e8ce **Resolved:** Chatwoot Hub is back up in [`2e61221`](https://github.com/chatwoot/status/commit/2e61221c857e78139eda3a32bb4bd30f152a82b2 ). https://status.chatwoot.com/incident/948467 Sun, 13 Nov 2022 22:10:02 -0000 https://status.chatwoot.com/incident/948467#48860246d8bddde7e64a4c9db8ab9bcae54b9503fba089326d6ec2ccb9568c29 In [`bfa15ef`](https://github.com/chatwoot/status/commit/bfa15ef8065addc6c01c912298b5c6ecd16a2435 ), Chatwoot Hub (https://hub.2.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948466 Thu, 06 Oct 2022 17:48:11 -0000 https://status.chatwoot.com/incident/948466#638cdc57c6f8a750186a156a35fd69abd73b134840d0507b554c7b26b6a00953 **Resolved:** Chatwoot performance has improved in [`ca6b9f1`](https://github.com/chatwoot/status/commit/ca6b9f1280d3be7bba82d04f89d75c0dcb694b54 ). https://status.chatwoot.com/incident/948466 Thu, 06 Oct 2022 17:16:17 -0000 https://status.chatwoot.com/incident/948466#e786c92f13215827a51915822d8a85dcddc1e816fb9d50a3e800300386dc38ba In [`7eaf55b`](https://github.com/chatwoot/status/commit/7eaf55be60cd4b277401305b42bc2500715fbaca ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 8955 ms https://status.chatwoot.com/incident/948465 Tue, 16 Aug 2022 06:14:03 -0000 https://status.chatwoot.com/incident/948465#ca79ac2c3f360eb3616d86c48bfa13db8d64cb12950326e5bfcf9a728efaf784 This incident has been resolved. https://status.chatwoot.com/incident/948465 Tue, 16 Aug 2022 06:14:02 -0000 https://status.chatwoot.com/incident/948465#5fbc9bef3dc1da75a8a17852f78a7d93ca190175fba51a8ac76c12fa97addc87 https://status.heroku.com/incidents/2451 https://status.chatwoot.com/incident/948465 Mon, 15 Aug 2022 22:36:15 -0000 https://status.chatwoot.com/incident/948465#d82453c4d65ee7691ffd2fe60e9d311939359328db94563e56dd53e6ba61e796 **Resolved:** Chatwoot is back up in [`f98fd72`](https://github.com/chatwoot/status/commit/f98fd72b6604545bc983510c6e6d11ef78f15ecd ). https://status.chatwoot.com/incident/948465 Mon, 15 Aug 2022 22:18:58 -0000 https://status.chatwoot.com/incident/948465#04b697d57be29cc32e35f380cb10951fad305b29371c35c801367c4a2666096a In [`2be9d1f`](https://github.com/chatwoot/status/commit/2be9d1f14c9df731e4d87bfeacd818c324d94b4e ), Chatwoot (https://app.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948464 Tue, 12 Jul 2022 06:45:22 -0000 https://status.chatwoot.com/incident/948464#ffece620fb3b0f478cbf653981d48c235a96edffc9e25e60146d8529fac64b4e **Resolved:** Chatwoot performance has improved in [`f65e1ab`](https://github.com/chatwoot/status/commit/f65e1ab0da1a643b5d9476eb96653d8e97559720 ). https://status.chatwoot.com/incident/948464 Tue, 12 Jul 2022 06:19:36 -0000 https://status.chatwoot.com/incident/948464#672f35a6227e57034630dc60ef600b4deed9e1e32a7425b1892531989f9e7175 In [`7e27d0d`](https://github.com/chatwoot/status/commit/7e27d0dde5a790f12cfd89091c424f08b4dda4d6 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 24658 ms https://status.chatwoot.com/incident/948463 Fri, 08 Apr 2022 10:18:42 -0000 https://status.chatwoot.com/incident/948463#d084979af6561c580445ec139ca9bbff8607e162e1609b5f6b1b97404befe44c **Resolved:** Chatwoot performance has improved in [`e657526`](https://github.com/chatwoot/status/commit/e657526bdd50e6f7520987f02a091207955851c0 ). https://status.chatwoot.com/incident/948463 Fri, 08 Apr 2022 09:57:53 -0000 https://status.chatwoot.com/incident/948463#810917426e40966fc8a3b82818ef4cc465497ca1f30956c85a74d8d7c0411a96 In [`4e30da9`](https://github.com/chatwoot/status/commit/4e30da975f81bccf1916e9b1e1612bf276819289 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 10766 ms https://status.chatwoot.com/incident/948462 Fri, 25 Mar 2022 10:12:24 -0000 https://status.chatwoot.com/incident/948462#819544d8e429be3cf0ccdfbaf496a249530970705f4854c13e478a28282eb563 **Resolved:** Chatwoot performance has improved in [`f7cdde8`](https://github.com/chatwoot/status/commit/f7cdde87699d57437bb4f62459420fb4e627b99a ). https://status.chatwoot.com/incident/948462 Fri, 25 Mar 2022 09:47:02 -0000 https://status.chatwoot.com/incident/948462#207653630341317d078c4118eeae7192497bdabed7c593d132b6787127641f81 In [`84f97dd`](https://github.com/chatwoot/status/commit/84f97dd2b0af7fabd1955cd9b38390182d7f21be ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 2564 ms https://status.chatwoot.com/incident/948461 Fri, 25 Mar 2022 06:34:05 -0000 https://status.chatwoot.com/incident/948461#662060aaefc9c39a4839c6a0083e5492b76a8e9cc799f4560dcfb5da15f1a835 **Resolved:** Chatwoot performance has improved in [`71c3a1f`](https://github.com/chatwoot/status/commit/71c3a1fea81ca54fa2c48458fa4cf5db66b14f27 ). https://status.chatwoot.com/incident/948461 Fri, 25 Mar 2022 06:08:52 -0000 https://status.chatwoot.com/incident/948461#5827d767a1082aa5b1678542eea2050b6f76c33678afb83e807688876f4b3e69 In [`055ba8c`](https://github.com/chatwoot/status/commit/055ba8cd7d7a4f72d18e0cbf04fdcfef7ce73877 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 3652 ms https://status.chatwoot.com/incident/948460 Sat, 19 Mar 2022 13:25:38 -0000 https://status.chatwoot.com/incident/948460#f8c46e28dccd4e1bb47d24a91297d53e0167b6668523d3b63244a36a072b3e0d **Resolved:** Chatwoot performance has improved in [`1e7b9e8`](https://github.com/chatwoot/status/commit/1e7b9e804da48c97ca6e9a1c9a27b82063815180 ). https://status.chatwoot.com/incident/948460 Sat, 19 Mar 2022 13:03:03 -0000 https://status.chatwoot.com/incident/948460#303728daafc9926e0aa1fefc8de6f79e60760219f0e82662fcbb831a04e50c8f In [`0fb3677`](https://github.com/chatwoot/status/commit/0fb3677379ef4b390ebff945e3e4ad041147eebd ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 9484 ms https://status.chatwoot.com/incident/948459 Wed, 16 Mar 2022 11:19:56 -0000 https://status.chatwoot.com/incident/948459#ca6e630cad0ba1ae87989c0c6bf62875bcf73f79d81c4a0218190cc0b655b1e5 **Resolved:** Chatwoot performance has improved in [`a00c36c`](https://github.com/chatwoot/status/commit/a00c36c5b425cfd1ca9cd8fc8345e1b4bc19519a ). https://status.chatwoot.com/incident/948459 Wed, 16 Mar 2022 11:02:37 -0000 https://status.chatwoot.com/incident/948459#860d98bd46dc31f307bc1c62de1fd38de2a1064a0f2e6396c5730afce6230866 In [`c7caed0`](https://github.com/chatwoot/status/commit/c7caed073bd8ea44cb94004fc14125df40e75136 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 8327 ms https://status.chatwoot.com/incident/948458 Thu, 24 Feb 2022 17:19:23 -0000 https://status.chatwoot.com/incident/948458#2bc27dd1432a8d591f6b1c93cf97c3bc4b0541f18a49b4e9d10f9d07ad126c41 **Resolved:** Chatwoot is back up in [`394132a`](https://github.com/chatwoot/status/commit/394132a498e64d7918dac89ee8f0e6d5b7f46319 ). https://status.chatwoot.com/incident/948458 Thu, 24 Feb 2022 17:04:46 -0000 https://status.chatwoot.com/incident/948458#935f6df62249fd53a1cd20cfbdc7a6d6a328719a3d81054f7209f13f2a995a66 This is a confirmed issue with our hosting provider Heroku. You can track that incident here: https://status.heroku.com/incidents/2402 https://status.chatwoot.com/incident/948458 Thu, 24 Feb 2022 16:43:35 -0000 https://status.chatwoot.com/incident/948458#fe093d6cbfe5560d217fca286e6c05552f1aa8ee90646f72eccc85f70ae6b74b In [`5bea31f`](https://github.com/chatwoot/status/commit/5bea31f694fb5451fa846d20cb0574cf7fc6425d ), Chatwoot (https://app.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948457 Wed, 23 Feb 2022 15:31:50 -0000 https://status.chatwoot.com/incident/948457#cabba4f7790c6090195d88c97414eb61df96946a2743b6ff0499bc5a763be7b2 **Resolved:** Chatwoot performance has improved in [`37cf3aa`](https://github.com/chatwoot/status/commit/37cf3aa548717c9d45a0c1c17d392203a14520f1 ). https://status.chatwoot.com/incident/948457 Wed, 23 Feb 2022 15:13:03 -0000 https://status.chatwoot.com/incident/948457#069dcecfb1c9ea9848077d45cc72c71003bace833527b0c20d35144f3d71625c In [`4d73e0a`](https://github.com/chatwoot/status/commit/4d73e0a2c85200129d9f2d43649818c34f865b9d ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 2325 ms https://status.chatwoot.com/incident/948456 Sun, 20 Feb 2022 13:30:00 -0000 https://status.chatwoot.com/incident/948456#6948fccdc2f1ab890e17cb3bab2841bd9d13e23290d58060c75dd5574c9f8a91 We will be having planned maintenance on Sunday, 20th Feb 2022 IST from 1900-2130 Hours. **Updates during maintenance:** - 2022-02-20T16:06:10Z: DB migration has been completed successfully. https://status.chatwoot.com/incident/948455 Fri, 18 Feb 2022 14:59:24 -0000 https://status.chatwoot.com/incident/948455#38df0615b447832c1ae7895fd52a883412385e242c9b2343385db333310e5070 This incident has been resolved. https://status.chatwoot.com/incident/948455 Fri, 18 Feb 2022 14:59:23 -0000 https://status.chatwoot.com/incident/948455#3ae76893b3631b9b250217ed490746f286cc5ba248ac82d13cfd74b61a3f7ba4 Account signups are enabled back. https://status.chatwoot.com/incident/948455 Fri, 18 Feb 2022 12:25:33 -0000 https://status.chatwoot.com/incident/948455#0fa3d0025c4e8bcbce1dc065b502220c34b126a05f89f171ba0ae62a75676192 Email provider issues have been resolved. Account signups are still disabled as we are facing a DDOS attack. https://status.chatwoot.com/incident/948455 Fri, 18 Feb 2022 09:32:59 -0000 https://status.chatwoot.com/incident/948455#5373df339ad00b1815d82c529838c0aa948752bc236b633ddb574bb0454b116d We are facing issues with our email provider and so account signups are disabled temporarily. Email notifications/alerts are impacted. https://status.chatwoot.com/incident/948453 Sun, 06 Feb 2022 05:30:00 -0000 https://status.chatwoot.com/incident/948453#c375f1983b1ac6e476918d5e62e230cc0543bc0c97fbcf0e1062d5350a4b2181 We will be having planned maintenance on Sunday, 6th Feb 2022 IST. The inconvenience is regretted. **Updates during maintenance:** - 2022-02-05T11:21:30Z: https://status.chatwoot.com/incident/14 - 2022-02-06T05:45:31Z: Chatwoot will be performing scheduled maintenance on February 5, 2022 beginning at 10:00pm PT. During this time, our website will be inaccessible. Expected downtime is estimated to be 2-4 hours. - 2022-02-06T06:55:34Z: We are back up. https://status.chatwoot.com/incident/948452 Thu, 09 Dec 2021 07:18:31 -0000 https://status.chatwoot.com/incident/948452#0b4f7cbbc8fd429fe800d86116b1ca737da4f8748f03d0704452e3c9f8462a9d **Resolved:** Chatwoot is back up in [`39e18f4`](https://github.com/chatwoot/status/commit/39e18f41e0bf8c4d870ba87ae8b0d26f012ff872 ). https://status.chatwoot.com/incident/948452 Thu, 09 Dec 2021 06:52:13 -0000 https://status.chatwoot.com/incident/948452#6d0cf9548112819fb341291b0da392c08f63c3cd3f77995c152be5a81886ee36 In [`465719c`](https://github.com/chatwoot/status/commit/465719c5b8b8dbe2d63d6f0c5bf0d808590a59ae ), Chatwoot (https://app.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948449 Mon, 22 Nov 2021 18:51:53 -0000 https://status.chatwoot.com/incident/948449#7eb82d3f6aaf85e56363c622e159d43d72011cf93ff3f0bad706daffd3780225 **Resolved:** Chatwoot is back up in [`afc5e62`](https://github.com/chatwoot/status/commit/afc5e621ed265c682f49154b9d74ff68b3fd5ccc ). https://status.chatwoot.com/incident/948449 Mon, 22 Nov 2021 18:23:13 -0000 https://status.chatwoot.com/incident/948449#2834c5bc30f8b19aafb293e2cdf48543510714db57cd0f14d691ef5b46b73424 In [`b6bef7f`](https://github.com/chatwoot/status/commit/b6bef7f2b1f1b62bdc0d3acc9446b7a35542d359 ), Chatwoot (https://app.chatwoot.com) was **down**: - HTTP code: 0 - Response time: 0 ms https://status.chatwoot.com/incident/948447 Thu, 07 Oct 2021 14:51:12 -0000 https://status.chatwoot.com/incident/948447#7c50b385861c79e85535715c7eca71711bd8db9aa372f2e9951a25eb7792ee13 This incident has been resolved. https://status.chatwoot.com/incident/948447 Thu, 07 Oct 2021 14:51:11 -0000 https://status.chatwoot.com/incident/948447#86899f52ebf21a0f6664c89b3726a38e6f24b9f53d08a0caa9674e04db99bdad ## Issue Summary On 7 Oct, 2021 1530 IST Chatwoot started experiencing very high response times and elevated error rates. The incident lasted till 1842 IST(3 Hours 12 minutes). We apologize for any impact during this incident. We will be working proactively to prevent such incidents from occurring and improve our emergency response against them. ## Root cause and Remediation This was a minor outage as Chatwoot was available for the whole duration with performance degradation. Our engineers were alerted within a few minutes once the incident began and started working towards a resolution. The incident started with a misconfigured implementation from a customer who started DDOS'ing Chatwoot servers. This in turn led to bursts of traffic which started queuing up the router and also filling up the database connections. All these had a cascading effect which in turn led to very high response times and timeouts. By 1730 IST, engineers identified the root cause and started working towards a fix. The customer was informed and we deployed a fix by 1756 IST. Chatwoot app returned to normal limits by 1842 IST. ## Prevention and Followup We deployed an immediate fix to rate-limit the APIs in question. We will be reviewing our existing rate limits against all APIs and ensure we have reasonable limits set to prevent one tenant from bringing the entire app down. We have identified some bottlenecks in our infrastructure and will be upgrading the same. Also, we will be reviewing our emergency response process and alerting to ensure we are in a position to prevent this from reoccurring. https://status.chatwoot.com/incident/948447 Thu, 07 Oct 2021 11:18:23 -0000 https://status.chatwoot.com/incident/948447#469e02dce267f56c54cb7d841fc4fc0e15ac6b8b5b53a5ed1554f488612b47b6 **Resolved:** Chatwoot performance has improved in [`0a63c3e`](https://github.com/chatwoot/status/commit/0a63c3e4180b00e20e77922032571761c1182749 ). https://status.chatwoot.com/incident/948447 Thu, 07 Oct 2021 10:54:15 -0000 https://status.chatwoot.com/incident/948447#e161986d66960d8db94203b79ae219134d3580b8ce61a2eaa58827fe5d4d3874 In [`32ff0ee`](https://github.com/chatwoot/status/commit/32ff0ee44e2559b9a4d0174278ea12e8d83d6dd7 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 503 - Response time: 29640 ms https://status.chatwoot.com/incident/948446 Thu, 07 Oct 2021 10:34:42 -0000 https://status.chatwoot.com/incident/948446#02676e43193cfd45981fdda471b03a5bed690e18906a52535cf50d3ac090cd90 **Resolved:** Chatwoot performance has improved in [`6c2a74e`](https://github.com/chatwoot/status/commit/6c2a74ed07aac9e166132ce050aa8371f55e65bb ). https://status.chatwoot.com/incident/948446 Thu, 07 Oct 2021 09:58:21 -0000 https://status.chatwoot.com/incident/948446#a41a7ae284a4816273d02ea6fc31422f0d77a351815946fbbfa8a4b62b427462 In [`4efcbf8`](https://github.com/chatwoot/status/commit/4efcbf84694ce49adf4058c5e0369730f2d64b16 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 3466 ms https://status.chatwoot.com/incident/948445 Tue, 14 Sep 2021 06:20:29 -0000 https://status.chatwoot.com/incident/948445#649a6fa146a196d01581c788501a242f23be80ac1134cca82390c656dd541fae **Resolved:** Chatwoot performance has improved in [`ec566b4`](https://github.com/chatwoot/status/commit/ec566b4deb0a9029304082d48c15b89f9838d094 ). https://status.chatwoot.com/incident/948445 Tue, 14 Sep 2021 05:59:42 -0000 https://status.chatwoot.com/incident/948445#2d98cdcaceb793b7e0dc62b948e0712beb5145075dcb77888379182d14520218 In [`27c5892`](https://github.com/chatwoot/status/commit/27c5892bb137fb292677f2eb93b74b4ac8a56de9 ), Chatwoot (https://app.chatwoot.com) experienced **degraded performance**: - HTTP code: 200 - Response time: 27542 ms https://status.chatwoot.com/incident/948443 Thu, 09 Sep 2021 14:20:00 -0000 https://status.chatwoot.com/incident/948443#171293faa19b51d4325edbc7e825ba7e3a3708eecc1aaa7dc702f080d25d059d Maintenance completed https://status.chatwoot.com/incident/948443 Thu, 09 Sep 2021 09:20:00 -0000 https://status.chatwoot.com/incident/948443#2314f6b566aa951e4134af907eebcef826e94426685182d0f826ceae98b71d66 We are experiencing a system downtime, this is being addressed. The inconvenience is regretted. **Updates during maintenance:** - 2021-09-09T12:55:22Z: We have identified the issue and working on a fix. - 2021-09-09T16:54:56Z: The impact was due to an unexpected burst of traffic from our third-party messaging channels, which impacted the performance of our database and caching layer. This led to a service outage for many of our cloud customers. We have identified the bottlenecks and have applied upgrades to avoid further impact. We will be working on further reinforcements to prevent future occurrences. https://status.chatwoot.com/incident/948431 Thu, 09 Sep 2021 06:33:00 -0000 https://status.chatwoot.com/incident/948431#cc829651b1f08e581877a8a9f84d9a2d679c6b361971bbd00fe1658d385ab65f **Resolved:** Chatwoot is back up in [`8f71972`](https://github.com/chatwoot/status/commit/8f719728842d146f25a7b73711f1d7f518066ca8 ). https://status.chatwoot.com/incident/948431 Thu, 09 Sep 2021 06:05:35 -0000 https://status.chatwoot.com/incident/948431#c65eb40644524a2bb5524222520e26f575362ce311875127da70a0a7f6d95550 An investigation is in progress. We have identified issues with the database and are working to resolve the same. https://status.chatwoot.com/incident/948431 Thu, 09 Sep 2021 05:38:02 -0000 https://status.chatwoot.com/incident/948431#d0441bb08667df75b91c99832b2eceffa0614becb1429d8e40fb25c6a6cd2bf1 In [`3a25dbc`](https://github.com/chatwoot/status/commit/3a25dbc7f55c94835949e60835ab70dd24119624 ), Chatwoot (https://app.chatwoot.com) was **down**: - HTTP code: 503 - Response time: 118 ms https://status.chatwoot.com/incident/948427 Thu, 09 Sep 2021 05:21:51 -0000 https://status.chatwoot.com/incident/948427#3e93454501cd06bbcd745b96d25733deafa28adcbe4062f4b926ef79708c9639 **Resolved:** Chatwoot is back up in [`618afc2`](https://github.com/chatwoot/status/commit/618afc2e3696af6e8260bb887cb509224df4e7d1 ). https://status.chatwoot.com/incident/948427 Thu, 09 Sep 2021 05:08:09 -0000 https://status.chatwoot.com/incident/948427#79c5e3ef91ad10b05f88da5d9014d8f95e72fb7bc7dd78d339d61be2531ffaaa We were experiencing degraded performance. The investigation is in progress. https://status.chatwoot.com/incident/948427 Thu, 09 Sep 2021 04:58:38 -0000 https://status.chatwoot.com/incident/948427#92f46e4b34bf5935f4329bac22c7d47e1b4ce749a48cac0516f7ba8ad48875e1 In [`bfe9bba`](https://github.com/chatwoot/status/commit/bfe9bbae5138becdcab5aa53eed6480fbb15c194 ), Chatwoot (https://app.chatwoot.com) was **down**: - HTTP code: 503 - Response time: 595 ms