Notice Regarding Kajabi Support Wait Times
Identified - We're experiencing a high volume of inquiries and wait times may be longer than usual.

We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.

We appreciate your patience and understanding.
Oct 31, 2025 - 13:17 PDT
Uptime over the past 90 days. View historical uptime.
App Availability ? Operational
90 days ago
100.0 % uptime
Today
Admin Operational
Coupons ? Operational
API Operational
Inbound Webhooks ? Operational
Checkout Operational
Offer Checkout ? Operational
Email Operational
Automated Site Emails ? Operational
Custom Email Domain Setup (CEDS) ? Operational
Marketing Email Editing and Scheduling ? Operational
Sites Operational
Page rendering ? Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2025

Unresolved incident: Notice Regarding Kajabi Support Wait Times.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Scheduled Maintenance
Completed - Scheduled maintenance is complete and our support conversation widget is back up.

We're currently experiencing a high volume of inquiries and wait times may be a little longer than usual. We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.
Oct 29, 23:45 PDT
Verifying - Scheduled maintenance is complete and our support conversation widget is back up.

We're currently experiencing a high volume of inquiries and wait times may be a little longer than usual. We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.
Oct 29, 23:43 PDT
Update - Scheduled Maintenance is still in progress, taking a little longer than expected. We'll update this status when we have more information.
Oct 29, 21:12 PDT
Update - Scheduled Maintenance is still in progress. We estimate for the maintenance to complete by 9:00 PM PT.
Oct 29, 20:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:04 PDT
Scheduled - We know that world-class support is essential to your success. To deliver the faster, smarter, and more impactful experience you deserve, we are performing a major upgrade as part of our commitment to completely reimagine and elevate our Support infrastructure.

To apply these critical system upgrades, our support chat widget will be unavailable on Wednesday, October 29th, from 5-8pm PST.

Support can still be contacted at support@kajabi.com.
Oct 29, 05:53 PDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Partial Service Disruption
Resolved - This incident has been resolved.
Oct 20, 17:13 PDT
Monitoring - Amazon Web Services (AWS) has implemented a fix, and impacted services are beginning to recover. We’ll continue to monitor performance and share updates as needed.

Please note that Kajabi Experts Store is among the services affected by this issue. Our team is actively monitoring its performance to ensure full recovery and stability.
Oct 20, 02:47 PDT
Update - We are continuing to investigate this issue.
Oct 20, 00:50 PDT
Investigating - We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.
Oct 20, 00:50 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Intermittent PayPal Availability
Resolved - Some checkouts that offered multiple payment methods did not display PayPal as an option.
Other payment methods with Kajabi Payments and Stripe continued to function normally during this period.

Our engineering team identified the cause and released a fix.

This incident is now resolved.
Oct 17, 10:02 PDT
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