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Resolved

[us-west-2] Increased latency on single shard

Jul 29, 2026 at 7:56am UTC
Affected services
Hatchet API
cloud.hatchet.run

Resolved
Jul 29, 2026 at 8:27am UTC

We saw elevated database load on our shared production environment beginning around 05:00 UTC, which caused some multi-step workflows to experience scheduling delays and increased API/dashboard latency for affected tenants.

We reduced connection pressure on the shared database and latency has returned to normal. We’re continuing to monitor closely.

Updated
Jul 29, 2026 at 8:20am UTC

We have pushed some configuration changes and are seeing initial signs of improvement. We will continue to monitor the situation.

Created
Jul 29, 2026 at 7:56am UTC

We're monitoring increased latency on a single shared cloud shard in our us-west-2 region experienced elevated database lock contention, which is causing higher API and scheduling latency and some intermittent task-dispatch delays for tenants on that shard. Tasks are continuing to be ingested and assigned.