Resolved -
The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC.
Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly.
Questions: support@helpjuice.com.
Aug 12, 16:00 UTC
Update -
We identified a security incident and have initiated an investigation. As a precautionary measure, we have temporarily disabled authentication and placed the platform in read-only mode while we investigate the scope and impact of the issue.
We are actively reviewing the incident and will restore normal functionality once we are confident that it is safe to do so.
Aug 12, 11:50 UTC
Investigating -
We identified a security incident and have initiated an investigation. As a precautionary measure, we have temporarily disabled authentication and placed the platform in read-only mode while we investigate the scope and impact of the issue.
We are actively reviewing the incident and will restore normal functionality once we are confident that it is safe to do so.
Aug 12, 11:46 UTC