Update - Our team has completed development of our new document‑signing service and has successfully deployed it to production. We are now preparing and deploying an additional update that will enable our Onboarding and Jobvite integrations to use this new service, with this work expected to be finalized early this afternoon.
Once all components are live, we will conduct full end‑to‑end testing in our production environment to ensure everything operates as intended.
We are targeting deployment of the full fix on Wednesday, provided all testing is completed successfully.
Dec 30, 2025 - 08:27 PST
Update - Status update as of 12/29/25:
Our engineering teams continue to work around the clock to resolve this issue. We’ve made solid progress securing the new certificate and are actively developing the updated storage and retrieval process required to use it.
We are pursuing both the full long‑term fix and a potential short‑term workaround in parallel. At this time, we do not expect the full solution to be ready before Wednesday, unless the short‑term option proves successful sooner.
We will keep you updated as we make further progress. Thank you for your continued patience.
Dec 29, 2025 - 09:44 PST
Update - Status Update as of 12/24/25: Document Signing Service
We are continuing to make steady progress on restoring document signing functionality.
Our teams made meaningful advances overnight and are actively testing updates today across North America, with additional work continuing tomorrow with our teams in India to maintain momentum around the clock. Once testing is completed, we will move quickly to deploy the updated signing service to production and switch the application to use it.
Based on our current progress, we expect document signing to be up and running by early next week.
Throughout this work, customer data remains secure and compliant with our established privacy and security standards.
We appreciate your patience and want to reassure you that this remains a top priority. We will continue to share updates as milestones are reached and confirm as soon as signing functionality is fully restored.
Dec 24, 2025 - 07:04 PST
Update - Current Status:
Our teams are actively working to implement a fix for the issue impacting parts of the Jobvite onboarding experience. Engineers are working continuously to deliver a resolution as soon as possible.
Impact:
Onboarding, Offers, and native e-signature functionality remain affected.
Customers using DocuSign for offers are not impacted.
Use Cases Impacted:
Uploading an attachment to a form during its creation (as an OB Admin).
Uploading an attachment to a form during step completion (as a task assignee).
Completing a form step (as a task assignee). This typically involves signing the document; if no signature is required, the user certifies it.
Generating a PDF of all forms with collected data (Available Documents in New Hire Overview).
Next Update:
We’ll provide another update by 10:00 AM EST on Dec 24, or sooner if progress changes.
Thank you for your patience as we work to restore full functionality.
Dec 23, 2025 - 13:04 PST
Update - We are continuing to work on a fix for this issue.
Dec 23, 2025 - 13:03 PST
Update - Current Status:
We’re still working on a fix for the issue impacting parts of the Jobvite onboarding experience. The root cause has been confirmed, and our team is actively implementing changes to meet new signing requirements.
Impact:
Onboarding, Offers, and native e-signature functionality remain affected
Customers using DocuSign for offers are not impacted
Next Update:
We’ll provide another update by 4 pm EST, or sooner if progress changes.
Thank you for your patience as we work to restore full functionality.
Dec 23, 2025 - 07:37 PST
Update - Update:
We are experiencing an issue impacting parts of the Jobvite onboarding experience. We want to assure you upfront that this issue is isolated, understood, and actively being addressed, and that the security of your data and documents remains intact.
The disruption is related to an expired document-signing certificate used for secure onboarding documents. This certificate is separate from our standard domain certificates, and recent changes in vendor ownership and industry requirements mean an updated signing mechanism is required.
Our teams are actively working on a solution, including refactoring components of the system to support the new requirements. Work is underway now, and we are assessing timelines to restore full functionality as quickly and safely as possible.
Current impact:
-Onboarding, Offers, and native e-signature functionality are affected
-Customers using DocuSign for offers are not impacted
Workaround:
-Offers can continue via manual signature and upload as a temporary workaround
Once service is restored, we will implement additional monitoring and controls to strengthen early detection and help prevent a recurrence.
We understand how critical these workflows are to your hiring process. Maintaining the security, reliability, and integrity of our platform is our top priority, and we will continue to share updates as we make progress.
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Dec 22, 2025 - 14:04 PST
Update - Update: We are continuing to have issues with our onboarding module. This may be affecting the completion of new hire onboarding forms. While our teams have identified the underlying issue, we are still reviewing options for resolution. We will continue to provide periodic updates and notify as soon as this issue is resolved.
Dec 22, 2025 - 09:41 PST
Identified - We have identified an issue resulting in unexpected errors when attempting to complete certain onboarding tasks. Our engineers are actively working on a resolution
Dec 22, 2025 - 05:55 PST