Active Incident

Updated a few seconds ago

For detailed Network status please visit: sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

2

Upcoming Maintenances

1

Active Incidents

1

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

Sunet Drive - Maintenance - PRODPlanned Maintenance

Schedule

February 17, 2026 17:00 - 22:00 CET
February 17, 2026 16:00 - 21:00 UTC

Components

SUNET Drive

Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS

Description

Den 17:e februari kl 17:00 - 22:00 kommer vi göra en majoruppdatering av Nextcloud från v 31 till v 32 i PROD instanserna. Kunder med prisplan 1 kommer uppleva ca 5 min nertid, medan kunder med prisplan 2 kan uppleva 20 min nertid. --- On February 17th between 17:00 - 22:00 we will perform a major update of Nextcloud from v31 to v32 in PROD instances. Customers on pricing plan 1 will experience about 5 minutes of downtime, while customers on pricing plan 2 may experience 20 minutes of downtime.
Zoom Hardware MaintenancePlanned Maintenance

Schedule

February 20, 2026 23:00 - March 22, 2026 23:59 CET
February 20, 2026 22:00 - March 22, 2026 22:59 UTC

Components

Zoom

Locations

On-Prem

Description

During this maintenance Zoom zone 3 (Stockholm) will be taken offline. The other Zoom zones will handle the meetings. Approx. time: before midnight (least impact will be sought) Impact: On-going meetings will be interrupted. Duration: Unknown (although impact duration will be very short) This is to free up space for installation of new hardware 3-5th of March 2026. Installation and launch will be done some time thereafter and there is no set date for completion yet. After completion the Zone will mirror Zones 2 and 5 and will be 2 parts Meeting Connector and 1 part Zoom Meetings Hybrid with a sprinkle of Hybrid Room Interoperability, Hybrid Web Access Gateways and other things required.

Locations

History (Last 7 days)

Eduseal API is downService Disruption

Incident Status

Service Disruption


Components

eduSeal


Locations

eduSeal API



February 17, 2026 08:54 CET
February 17, 2026 07:54 UTC
INVESTIGATING

We are experiencing some issues with the Eduseal API. We are currently investigating. The API was down between 2026-02-16 21:41:22 - 2026-02-17 07:22:22

February 17, 2026 09:52 CET
February 17, 2026 08:52 UTC
MONITORING

Problem is resolved and we are monitoring the service.

February 17, 2026 11:14 CET
February 17, 2026 10:14 UTC
RESOLVED

Service is now available
eduSign upgrade maintenancePlanned Maintenance

Description

We will upgrade the signapp during this maintenance. There will be a short downtime.


Components

eduSign


Locations

eduSign web


Schedule

February 16, 2026 17:00 - February 16, 2026 17:30 CET
February 16, 2026 16:00 - February 16, 2026 16:30 UTC


February 16, 2026 17:00 CET
February 16, 2026 16:00 UTC
UPDATE

Scheduled maintenance is starting.

February 16, 2026 17:07 CET
February 16, 2026 16:07 UTC
UPDATE

completed!
RUT - Upgrade Maintenance - PRODPlanned Maintenance

Description

We will be performing an upgrade of the CNPG operator along with a major PostgreSQL version upgrade. Expected Downtime: Minor downtime may be experienced during this maintenance window. An email will be sent when the maintenance begins and another when it is completed.


Components

RUT


Locations

metadata verktyget, metadata katalogen


Schedule

February 10, 2026 12:00 - February 10, 2026 16:00 CET
February 10, 2026 11:00 - February 10, 2026 15:00 UTC


February 10, 2026 12:00 CET
February 10, 2026 11:00 UTC
UPDATE

Scheduled maintenance is starting.

February 10, 2026 13:27 CET
February 10, 2026 12:27 UTC
UPDATE

Maintenance completed without issues.