All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Asana ? Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025
Resolved - This incident has been resolved.
Oct 28, 19:24 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 18:47 CDT
Investigating - Due to a power outage, several parking gates near the stadium are down. This is also affecting one of the network switches in the police station.
Oct 28, 18:04 CDT
Oct 27, 2025
Resolved - This incident has been resolved.
Oct 27, 11:41 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 09:59 CDT
Investigating - We are currently investigating issues with authenticating to Cyrus Webmail/Organizational Email Accounts. This is occurring for both Webmail and IMAP clients. Google Workspace Gmail and Office 365 Email Accounts are NOT affected.
Oct 27, 08:31 CDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025
Completed - The scheduled maintenance has been completed.
Oct 25, 10:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 07:30 CDT
Scheduled - Data Warehouse Database will be under maintenance during this time and may be unavailable.
Oct 23, 16:28 CDT
Oct 24, 2025

No incidents reported.

Oct 23, 2025
Completed - The scheduled maintenance has been completed.
Oct 23, 00:33 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 CDT
Scheduled - Pending change control approval, OIT Networking will be performing a firmware upgrade on the Cisco Voice System phones from 10 pm on October 22nd to 1 am on October 23rd. Each phone will be temporarily out of service for approximately 2 minutes during this upgrade while updating the new firmware. If there is an active call up, it will wait until the call is completed before it updates the firmware on that phone.

If you have any questions about the maintenance, please contact the OIT Help Desk: https://help.rice.edu.

Oct 21, 10:10 CDT
Oct 22, 2025
Completed - The scheduled maintenance has been completed.
Oct 22, 08:50 CDT
Scheduled - Systems that have been vulnerable for over 60 days will be quarantined.
Jul 28, 09:22 CDT
Oct 21, 2025
Resolved - This incident has been resolved.
Oct 21, 07:44 CDT
Monitoring - Canvas is now accessible, and we and Canvas engineers are monitoring for stability.

For ongoing updates, please visit https://health.aws.amazon.com/health/status as well as Canvas's status page at https://status.instructure.com/

Oct 20, 18:23 CDT
Identified - Canvas is currently experiencing a service disruption due to a widespread outage at Amazon Web Services (AWS). For ongoing updates, please visit https://health.aws.amazon.com/health/status as well as Canvas's status page at https://status.instructure.com/
Oct 20, 09:50 CDT
Oct 20, 2025
Oct 19, 2025
Completed - The scheduled maintenance has been completed.
Oct 19, 09:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 07:30 CDT
Scheduled - Onbase Prod database will be under maintenance during this time and may be unavailable.
Oct 16, 14:36 CDT