Resolved -
Issue has been fully resolved, and all services are operating normally.
The backlog generated during the incident has been successfully processed, and delayed queue items have caught up. Signal generation and Attestation processing are operating within expected timeframes.
Our team will continue to monitor the environment as part of standard operations. We appreciate your patience and understanding throughout this incident.
This incident has been resolved.
Jun 11, 03:10 UTC
Update -
Services continue to operate normally following the resolution of the incident.
The backlog generated during the incident is continuing to be processed, and signal generation is occurring within expected timeframes. Some delays may still be experienced within Attestation processing.
Our team continues to actively monitor the environment and backlog recovery to ensure all queued items are processed successfully.
Next update: 4 hours from now, or sooner if significant changes occur.
Jun 10, 23:29 UTC
Update -
The issue remains resolved, and services are operating normally. Signal generation is processing on time.
We are currently observing some delays in Attestation processing. Our team continues to monitor the environment and backlog closely.
The next update will be provided in 4 hours, or sooner if there are any significant changes.
Thank you for your continued patience
Jun 10, 19:47 UTC
Monitoring -
The issue has been resolved and services are operating normally. However, some queues may continue to experience delays while we process the backlog generated during the incident.
Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident.
We will continue to monitor the situation and provide further updates in next 2hrs.
Jun 10, 17:29 UTC
Update -
The systems are still recovering and the overall delays is around 2 hours. We estimate it may take several additional hours to completely catch-up. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update in 2 hours or earlier. We are sorry for any inconvenience this may have caused you or your customers and thank you for your patience.
Jun 10, 15:37 UTC
Identified -
Our teams have identified the issue and implemented a fix. Services are beginning to recover, though there is currently a processing delay of approximately 2 hours. We'll post our next update in 1h if not sooner. Thank you for your patience and understanding.
Jun 10, 14:21 UTC
Investigating -
We are currently investigating a service degradation affecting the WES Endpoint Console. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Jun 10, 13:55 UTC