Google Fi is committed to providing you with a great network experience, and your device’s software plays an important role in this. To ensure you get the best possible performance, security, and access to all Google Fi features, devices need to run on recent software versions. As devices age, they may no longer support the latest software updates from their manufacturer. This can impact connectivity, feature compatibility, and support.
Learn about fully supported versions of Android OS
To allow Google Fi’s full suite of features, your device must run a recent version of Android OS. To maintain the best possible experience with Google Fi, keep your device’s Android OS updated.
Devices that run Android 11 (R) and above are fully supported on Google Fi. These devices are generally compatible with all of Google Fi’s network capabilities and features. However, some specific features have stricter Android OS requirements:
- Google Fi W+ requires Android 14 and above.
- New users activation or eSIM activation requires Android 11 and above.
- Watch pairing on Google Fi and 5G capabilities require Android 13 and above.
- For non-Pixel 7 devices, VPN by Google requires Android 13 and above.
- The Google Fi in-app troubleshooter requires Android 11 and above.
Devices that run Android 10 (Q) and below can only access limited network features of calling, texting, data, and voicemail. If you use any of these devices, you can dial into your own phone number to listen to your voicemail. You can manage your voicemail PIN through the Google Fi web app. Additional features are only available on more recent OS versions.
Tip: The Android versions that Google Fi supports increase annually as new versions are released.
Update your device's OS
To make sure you have access to the latest features and network improvements, keep your device's OS updated. If you experience issues, check and install OS updates. This is a key troubleshooting step.
To check and install OS updates on Android:
- On your device, open the Settings app
.
- Scroll until you find “System” or “About phone.”
- Tap System or About phone
System update or Software update.
- Check for updates.
- To download and install any available updates, follow the on-screen instructions.
If you can’t update your software with the steps above, your device may not be able to update to a more recent version of Android OS.