Notification

If you are experiencing delays when trying to reach our chat support teams, we are aware and actively investigating the issue to resolve it. In the meantime, please use email support and our teams will respond ASAP. Once the issue is fixed, you can use chat support again. You can follow along for our updates here

Verifying your identity with a valid ID

If you choose to verify your identity with an ID, you must make sure that:
  • It’s valid
  • It’s current
  • The date of birth on your ID matches the date of birth listed on your Google Account 
  • You’ve checked your country/region in the list below to verify whether any info on your ID must be covered and kept private
 

Below is a list of valid IDs per country/region & their requirements:

  • Driver's license
  • Identification card
  • Passport
  • Residence permit

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