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If you are experiencing delays when trying to reach our chat support teams, we are aware and actively investigating the issue to resolve it. In the meantime, please use email support and our teams will respond ASAP. Once the issue is fixed, you can use chat support again. You can follow along for our updates here

Resolve missing content or ownership rights

These features are only available to music label and distributor partners who use YouTube Studio Content Manager and the YouTube DDEX feed with version 3.6+ of the Electronic Release Notification (ERN) standard.

After successful delivery of your sound recordings, it can take up to 48 hours before the asset shows in the content management system and the Art Track appears on youtube.com.

If you delivered your sound recording over 48 hours ago but you still don't see the asset or the Art Track, check that you provided the correct ownership data for the recording.

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