I don't usually pay attention to my British Telecom phone bill but I happened to glance at the itemised list and realised, to my horror, that I am being charged 27p each time I dial an engaged number. Each call was only for a few seconds and I know from the number that the person does not have an answering machine. The same number was listed four times, each all for a few seconds and each call with a charge of 27p attached. We remembered phoning this number and that it was engaged for a long time. I told a friend and he checked his own bill and was sure he was charged the same for unanswered calls.
I contacted BT. God those Indian call centres!! Anyway, I was told that these charges were normal and that somehow they did get connected. I told him I'd never heard so much rubbish in my life and promptly hung up. I have since written a letter of complaint to the CEO and I have sent a message to Watchdog as well. If I don't get a satisfactory answer from BT, I will be contacting Ofcom because this should not be happening. Maybe it's their way of making up the money for our "free" evening and weekend calls. I don't think BT will be the only guilty parties doing this so check your bills mes amis. They are breaking the law.