Before contacting us
• Your answer may already be in the Help or on our Twitter/X.
• Reporting content → dedicated page (support does not handle these requests).
• A precise message gets a faster reply: include the context, the links or files concerned, and what you have already tried.

Outside the scope of support: third-party software (not published by DStorage/1fichier.com), and providing or sharing hosted content.
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Microsoft email addresses (Hotmail, Outlook, Live, MSN)
Recurring deliverability issues affect these services: legitimate messages and support replies sent from our systems may be filtered or rejected by Microsoft servers.
If you use a Microsoft email address and do not receive our reply, check your spam/junk folder, add 1fichier.com to your allowed senders list, or use a non-Microsoft email address whenever possible.