The intelligence layer
on top of SAP.
With agents that act on it.
TesseraOps sits above the ERP. A knowledge graph learns how your order to cash, procure to pay and record to report actually run. Agents act where they stall, through SAP's own APIs, with every write policy-gated, approved where it matters and verified at the source. The result shows up in cash, invoice flow and the close, not just in ticket counts.
read-only by default · policy-gated writes · human in the loop · every action on the record
Above the ERP. Across every system the process touches.
TesseraOps keeps a knowledge graph of how your processes actually run: the documents, the configuration, the failure signatures and the KPIs they move. Agents act on it through each system's own published interface. SAP holds the hardest writes and the strictest controls, which is why we built there first.
Systems of record
- SAP
- Salesforce
- ServiceNow
- Maximo
Data platforms
- Databricks
- Snowflake
- BigQuery
- Synapse
Events & messages
- Kafka
- RabbitMQ
- Webhooks
Identity
- OAuth2
- OIDC
- SAML
- Entra ID
Other agents
- SAP Joule
- MCP tool servers
- Agent to agent
Reporting
- Power BI
If a system has an API, the agents can reach it.
Each one is reached through its own published interface, and the same policy gate, approval and verification apply to all of them. Which systems are switched on is scoped per deployment.
A ticket is a process exception that somebody got around to reporting.
A credit hold that reaches the service desk on Tuesday was an order that stopped moving on Monday. The same agents that resolve the ticket can clear the hold where it happens, before it becomes next week's queue.
- Resolve the ticketRecurring support work is triaged, diagnosed and closed faster, so the run cost of support bends down.
- Clear the exceptionBlocks in order to cash, procure to pay, integration and master data are cleared at the source, with approval.
- Move the outcomeCash arrives sooner, invoices keep flowing and the close lands on time.
The result shows up in the business, not the ticket count.
A lower support bill is the first return. The larger one shows up when exceptions clear faster and stop coming back.
Working capital freed as credit, delivery and billing blocks clear faster.
Invoice exception rate, industry average against best-in-class. Blocks cleared quickly keep the discount window open.
Best-in-class monthly close, against a median of about 6.4 days.
Duplicate and erroneous payments as a share of spend, caught before they post.
Indicative, not a promise. Published industry benchmarks, shown to size the gap that faster, disciplined resolution helps close. A no-cost assessment models it against your own history. See all outcomes and sources →
Real exceptions, cleared where they happen.
Each outcome is delivered by one or more Tessera agents, read-only by default, writing back only with approval and only through SAP's own governed interfaces. We start narrow, on high-volume, lower-risk work that is easy to verify, then expand where the evidence supports it.
Order-to-cash exceptions
Orders held from invoicing or shipment, and credit holds. Re-run the credit check to clear stale blocks, and route genuine credit risk to a named approver with limit, exposure and headroom already attached. Approval-gated.
Order tracking
Order, delivery, warehouse, billing and cash in one view, assembled from the document flow instead of four transactions. Read-only.
Assessment
Ingest history and return a taxonomy, scored automation candidates, a savings model, and a roadmap. Read-only.
Triage and routing
Classify, prioritize, and route to the right team with related-ticket and knowledge suggestions.
Support copilot
Grounded answers and resolution plans over your tickets, knowledge, and SAP context, with citations.
Integration auto-heal
Diagnose and, on approval, reprocess failed IDocs and batch reruns; then validate, document, and close.
Access and authorization
Compare roles to templates and draft compliant change requests for approval, then apply them through IAM.
GR/IR reconciliation
Surface the MR11 GR/IR open items with evidence from delivery, freight and supplier records, so analysts decide and clear faster, and drive aging down with context for every escalation. Approval-gated.
Procurement assist
Diagnose requisitions and POs stuck on sourcing, account assignment or release, surface missing sources of supply, and route to the release approver with the context attached. Approval-gated.
Period-end close monitoring
Track the close in the Financial Closing cockpit (FCC), catch failed or late tasks early, and diagnose each blocker with dependency context, giving controllers audit-ready status. Approval-gated.
Master data quality
Find duplicates and defects across material, vendor, and customer master, and raise MDG change requests for approval. Approval-gated.
Business-user assistant
Plain-language answers over your tickets, knowledge, and SAP context, with citations and one-click ticket creation. Read-only.
The support queue pays for the first process.
A large share of every SAP support queue is access, integration, batch, and how-to work that has been solved before. Agents take that work first. The effort they free lowers what support costs you, and funds the next process.
Illustrative modeled ranges, not guarantees or customer results. The up-to figures are indicative ceilings on the addressable share of the queue, not a flat reduction. A paid assessment replaces them with figures from your own data. Full model below.
Where the saving comes from.
Most of the takeout is the addressable share of the queue: access, integration, batch, and how-to work. Agents resolve or assist on that subset, and the freed effort becomes a lower support bill or capacity you put on the next process. The model on the right is illustrative. Your assessment produces the real numbers from your own data.
On your stack, not instead of it.
Your service desk stays your service desk
Agents pick up work from ServiceNow and post proposed resolutions back for approval, and act in SAP only through supported interfaces, inside your own authorization model and segregation-of-duties rules. No rip and replace; it deploys on top of what you already run.
It runs inside your tenant
Tessera deploys in your own environment. Your tickets, SAP context, and the knowledge graph stay inside that boundary. Only the minimal context a given step needs ever reaches a model, on approved paths, never the whole environment. Where you want nothing to leave at all, the language model runs in your environment too, including a smaller domain-tuned model.
Interoperable with SAP's own agents
Where you run RISE or GROW with SAP, Tessera federates with SAP Joule rather than competing with it. Through open agent-to-agent and MCP paths, and the SAP AI Agent Hub for governance, Tessera can hand work to and take signals from SAP's native Joule agents. It also reaches the systems Joule does not: ECC and on-premise environments, ServiceNow, and non-SAP applications, across your whole landscape. One governed control surface over all of it.
And with the agents in your service desk
The same open protocols work in the other direction. Where you run the agentic capabilities in your ITSM platform, your agent can call Tessera as the SAP specialist on an incident it owns, and get back a resolution with the evidence, the approver and the verification attached rather than a summary it has to take on trust. Tessera calls back the other way for work that belongs in the service desk. Scoped against your platform and release.
Whether you run SAP, or run it for someone else.
Keep your processes moving
See where order to cash, procure to pay and record to report stall in your own history, what agents can already clear, and what that is worth. Then run it with your own team or alongside your support partner.
No-cost to start. Read-only, no production access, and your business data and PII never go to a model or leave your tenant.
Request an assessment →Run it for your clients
Operate the same agents across your clients' SAP environments, each one fully isolated. Protect fixed-price margin on support and bring process outcomes to the accounts you already serve.
Tell us your targets. We model the takeout against your own data and build the plan to hit them.
Partner with us →See where the process stalls, and what clearing it is worth.
Request an assessment. We scope it with you, read historical data under your controls, and return the recurring exceptions, the ones agents can already clear, and a costed roadmap. No production access.