Open a ticket, get an expert response. Our support team is the same team that builds ThingsBoard — committed response SLA, unlimited tickets, no named-contact limits.
Support and Services
Professional support, managed platform operations, and on-demand experts — everything you need to run ThingsBoard with confidence.
-
30 minavg. support response within business hours
-
99.95%platform uptime Scale plan and up
-
350+delivered IoT projects
-
9 yearsin the IoT domain
Support and platform operations, on us
Professional support from the Pilot plan and above. Fully-managed operations on Public Cloud, Private Cloud, and Managed Services.
We run ThingsBoard for you — upgrades, backups, monitoring, scaling, and security patching, all handled by our platform team. Included with Public Cloud, Private Cloud, and Managed Services.
Using Community Edition, Maker, or Prototype plans? Community support
Expert hands on your solution
On-demand help when you want expert hands on your solution. Available on top of any Support or Maintenance plan.
A dedicated ThingsBoard engineer working 20 hours a month alongside your team — architecture reviews, performance tuning, integration design, weekly calls, direct Slack access.
Four structured course tracks, taught live by the engineers who build ThingsBoard. Written materials and a certificate of completion included.
Fixed-scope, fixed-cost development engagements. Full implementations, custom integrations, white-label mobile apps, custom widgets, and more — with a 12-month maintenance period included on every delivery.
Need help choosing the right mix?
Most ThingsBoard engagements combine a couple of these services. Tell us what you're building — we'll recommend the right combination in a short call.
-
Foundation (Support + Maintain)
Day-to-day platform coverage.
-
Augment (+ Advise)
When your team wants a part-time ThingsBoard architect.
-
Build (+ Deliver)
When you want us to build the solution for you.