Rallied AI

Rallied AI is an innovative AI technician specifically designed for Managed Service Providers (MSPs). It integrates seamlessly with your entire tech stack to autonomously resolve Level 1 (L1) and Level 2 (L2) support tickets, allowing your team to focus on more strategic initiatives. By communicating in platforms like Slack or Microsoft Teams, Rallied acts as a true coworker, handling tasks such as password resets, account unlocks, and mailbox permissions without human intervention. This not only optimizes operational efficiency but significantly reduces overhead costs associated with hiring additional support staff. Rallied AI is ideal for MSP owners and service managers looking to enhance productivity and provide faster service to clients while reducing the burden on L2 and L3 engineers so they can concentrate on critical projects that drive business growth.

Autonomous Ticket Resolution

Rallied AI autonomously resolves L1 and L2 tickets, executing fixes such as password resets and account unlocks. This feature minimizes wait times for users and allows tech staff to focus on higher-level tasks.

Seamless Integration with Existing Tools

Rallied connects effortlessly with a wide array of tools including ConnectWise, Autotask, and Microsoft 365. This ensures that it can effectively communicate with your existing systems without requiring extensive modifications or setups.

Intelligent Triage and Dispatch

The AI technician intelligently triages incoming tickets by asking relevant questions, categorizing issues by priority, and routing them to the appropriate technician. This streamlines the workflow and improves response times.

Onboarding and Offboarding Automation

Rallied simplifies the onboarding and offboarding processes by managing tasks like creating user accounts and revoking access with minimal input. Whether it's for new hires or departing contractors, Rallied ensures a smooth transition.

Efficient Help Desk Operations

Rallied AI can transform help desk operations by autonomously handling routine L1 and L2 tickets, drastically reducing the workload on human technicians and allowing them to focus on more complex issues.

Staff Onboarding

For MSPs experiencing growth, Rallied can manage the onboarding process for new hires. It automates the setup of necessary accounts, permissions, and tools, ensuring that new employees are operational from day one.

Streamlined Offboarding

When employees leave, Rallied efficiently manages the offboarding process, ensuring that access is revoked, licenses are reclaimed, and security protocols are followed without the need for manual intervention.

Enhanced Client Satisfaction

By resolving issues quickly and efficiently, Rallied improves client satisfaction levels. Clients benefit from reduced downtime and faster responses to their IT issues, leading to better overall service experiences.

What if it breaks something?

Rallied AI operates within defined parameters set by you, allowing you to control which actions it can perform autonomously and where it needs human intervention. This ensures that you can gradually increase its autonomy as you gain confidence in its capabilities.

We've tried AI tools before. How is Rallied different?

Unlike many AI solutions that require extensive setup and ongoing management, Rallied is designed to work out-of-the-box with minimal training. It begins to deliver value in days instead of months, allowing you to see immediate results.

How does Rallied integrate with my existing systems?

Rallied connects to a wide range of tools within your tech stack, including PSA systems and IT management platforms. A kickoff call helps map your workflow, ensuring a smooth integration process tailored to your specific needs.

What kind of support can I expect during implementation?

During the 30-day free trial, Rallied provides a forward-deployed engineer who will assist in building custom integrations, tuning workflows, and addressing any edge cases. This hands-on support ensures that Rallied operates smoothly from the start.