Changelog
Get the latest feature updates in Truv
A webhook endpoint that returns no successful (2xx/3xx) response over a sustained period while failed deliveries keep accumulating is now switched off instead of retried indefinitely. A brief outage or a few scattered errors does not qualify, and endpoints where only some event types fail are left alone.
We warn first: the account owner, and the alerts email set in the Dashboard when there is one, gets an email naming the failing endpoints, and the endpoint is only disabled if it is still failing several days later. Events that occur while it is disabled are not delivered and are not replayed afterwards, so fetch anything you missed through the API.
You can re-enable an endpoint at any time under Development → Webhooks in the Dashboard, or by sending {"enabled": true} to the Update webhook endpoint. The enabled flag is also returned when listing webhooks.
See the Update a webhook reference.
Loan application number: The loan object on an order now accepts an application_number (the POS file number) as an alternative to loan_number. A loan must supply at least one of the two identifiers; loan_number is no longer required on its own. The new field is returned in the loan object on order create, retrieve, and list responses, so if you validate responses against a strict schema, update it to allow application_number.
This supports POS-first workflows where the file exists before the LOS has assigned a loan number. If you currently send a placeholder in loan_number, we recommend moving that value to application_number and populating loan_number only once the real one is assigned. In the near future, loan_number will no longer be editable once set, and attempts to change it will be rejected. That change will be announced separately.
See the Loan object reference for the full loan schema.
Provider category field: We're adding a new category field to the Data Provider object that classifies each provider by the type of income it represents: w2 for traditional W-2 payroll employers, gig for gig-economy platforms, and benefits for government benefits providers.
The field will be returned by the List providers (GET /v1/providers/) and Retrieve provider (GET /v1/providers/{id}/) endpoints starting August 6, 2026. This is an additive change and requires no action for most integrations. If you validate API responses against a strict schema, update it to allow the new category field before then.
See the Data Provider object reference for the full schema.
- Redesigned Truv Orders Landing Page: The Truv orders landing page has been refreshed and redesigned to improve conversion and client experience. The updated landing page will be live on September 1, 2026, available to enable upon request for pilot before September.
- Enhanced Reporting Tab in Truv Dashboard: For all Truv clients, in Truv Dashboard > Reporting tab, you can now view breakdowns of orders by time to expiry, filter by multiple data sources at once, and see details on error distribution including the top five error messages by category.
- Expanded Order Expiry Settings in Truv Templates: Clients can now customize how long orders remain active before automatically expiring when at least one employer or account has been completed but the user has not clicked Finish to share their data. The default expiration remains 24 hours, but clients can configure a shorter or longer timeframe based on their workflow.
- Email Title Field in Truv Templates: Truv Templates now include a Title field for first and reminder emails, giving you control over the subject line clients see.
- New Order and Refresh Grouping in Truv Dashboard: In the Orders tab, an initial order and all of its subsequent refreshes are now grouped together, so the full history of a single verification appears in one place.
Truv has rebuilt its income document upload experience across all three products — Document Upload for public sector, Document Processing for mortgage, and Doc Fraud Detection for consumer/auto lending and screening.
New Doc Upload benefits:
- Catch quality of documents upfront: End user is notified in less than 15 seconds, guiding the end user to upload better documents as needed.
- Minimum document indicator: Auto-displays for end user and is set by clients in Truv Templates (ex. 2 pay stubs, 1 W2).
- Customizable minimum and maximum size of each document: Set by clients at the account level.
- Unsupported doc type error: Auto-displays for end user in less than 15 seconds, guiding the end user to add new files (ex. documents that are not password protected).
- Bulk upload in one pass: Truv auto-groups documents uploaded in less than 15 seconds.
- Ability to add additional documents: End users can re-open the Truv experience and add more documents at any point, including post parsing.
- Last name mismatch display shown: End user has the ability to validate all documents are for the same user (ex. cases where a maiden name was changed).
- Enhanced auto-flagging for Truv clients: Auto-flags tampering or fraudulent documents and SSN mismatch, and errors moved from user level to employer level.
Following A/B testing, the results are higher conversion, fewer support tickets, and complete data on the first pass.
The new Doc Upload will be live for Truv clients on September 1, 2026.
List orders endpoint: You can now retrieve a paginated list of your orders with the new List orders endpoint (GET /v1/orders/).
The endpoint uses cursor-based pagination and supports filtering by date range, status, product, source, and more, plus full-text search across fields like order number, loan number, and applicant name. This lets you pull orders in bulk without knowing individual order IDs.
See the List orders API reference for the full request and response schema.
- New Order Status Column Tags in Truv Dashboard: In the Truv Dashboard Orders tab, refreshes and initial orders now display distinct labels in the Status column, making it easier to tell them apart at a glance.
- New Doc Upload Template Settings: To align with the upcoming launch of Truv's new Doc Upload, we updated Truv Template settings for streamlined setup and consistency with the client-facing experience.
- Public Sector Client-Reported Income Section in Truv Dashboard Order Results: For public sector, in Truv Dashboard Orders information, we've added a client-reported income section for caseworker review.
- Self-Certification Income Identifier in Truv Reports: Truv reports now include checkmark indicators next to self-certified income sources in a new Certification column, giving caseworkers a complete view of client-attested details alongside verified data.
- Enhanced Order Actions in the Orders Table: The Orders table now provides the full set of available order actions directly from the action menu. Users can access reports, invoices, downloads, and other order-specific actions without navigating to the Order Details page, creating a more consistent and efficient workflow.
- Template Filtering by Product Type: In the Truv Templates tab, lists can be filtered by product type, now automatically updating based on the selection(s) in both Sandbox and Production.
- Ability to Manage Truv Changelog Email Notifications: A new notification preference allows Truv Dashboard users to opt in or out of Changelog emails. To update your preference, navigate to Settings > Notifications.
- Truv Bridge AI Assistance Feature: When a connection fails, end users now get an AI chat assistant right on the failure screen to troubleshoot and self-serve. This helps end users who'd otherwise drop off and cuts down on support tickets, all without leaving the flow.