Privacy Policy

This Privacy Policy describes how UGO / Boss Up Solutions ("we", "us", or "our") collects, uses, and shares your personal information when you use our autonomous marketing system, website, and associated services (collectively, the "Services"). By utilizing our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide a seamless autonomous marketing experience, we collect specific information necessary for account management and content generation:

• Personal details: Name, email address, and billing address.
• Business data: Website URLs for brand scanning, business locations, and industry context.
• System access: Social media API tokens required for autonomous publishing.
• Device data: IP addresses, browser types, and device cookies.

2. Cookies & Analytics

We utilize cookies and similar tracking technologies to track activity on our Services and store certain information. Specifically, we use:

• Essential cookies: Required for system operation, session management, and security.
• Performance analytics: Google Analytics 4 (GA4) to understand system usage and optimize dashboard performance.
• Conversion tracking: Meta Pixel to measure the effectiveness of our own marketing campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use certain dashboard features.

3. Payment Processing

We provide paid products and subscription services. We do not store or collect your full payment card details on our servers. All payment information is provided directly to our third-party payment processor, Stripe, whose use of your personal information is governed by their Privacy Policy.

To learn more about how Stripe handles your payment data, please review Stripe's Privacy Policy.

4. SMS & Communications (A2P 10DLC)

As part of the UGO System Alerts, users may opt in via their account settings to receive deployment notifications and essential service updates via SMS text message.

• Consent: Consent to receive SMS messages is not a condition of purchase for our services.
• Opting Out: You may reply STOP to any message to cancel SMS alerts at any time.
• Help: Reply HELP to any message for customer care information.
• Rates: Message and data rates may apply depending on your mobile carrier.
• Liability: Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

UGO shares data only with necessary service providers to execute your autonomous marketing plan. We may share information with:

• Payment Processors: Stripe, for secure billing and subscription management.
• Third-Party Integrations: CRM tools and social media platforms (via authorized API tokens) strictly for the purpose of autonomous content publishing.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We will retain your personal data only for as long as your account is active, or as necessary to fulfill the purposes outlined in this Privacy Policy — ensuring seamless autonomous marketing execution. We will also retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

7. US State Privacy Rights

If you are a resident of California or another US state with comprehensive data privacy laws, you may have specific rights regarding your personal information, including the right to request access to or deletion of your data. We will not discriminate against you for exercising your privacy rights.

To exercise your rights, please submit a verifiable request by contacting us at info@try-ugo.com.

8. Children's Privacy

UGO is an enterprise-grade autonomous marketing system designed for businesses. Our Services are not directed at children under the age of 13, and we do not knowingly collect personal identifiable information from anyone under the age of 13. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers.