Frequently asked questions
Frequently asked questions
Frequently asked questions
Tuyo is a money app for earning interest, paying with Tuyo Card and sending money. Find answers about fees, card limits, self-custody and the interest strategies you can choose in the app.
Tuyo is a money app for earning interest, paying with Tuyo Card and sending money. Find answers about fees, card limits, self-custody and the interest strategies you can choose in the app.
What is Buy Now, Pay Maybe (BNPM)?
What is Buy Now, Pay Maybe (BNPM)?
Buy Now, Pay Maybe (BNPM) is a Tuyo feature where some of your card purchases are randomly free. Every time you pay with the Tuyo Card, Tuyo might cover the purchase — so it can cost you $0. It only exists on Tuyo.
Buy Now, Pay Maybe (BNPM) is a Tuyo feature where some of your card purchases are randomly free. Every time you pay with the Tuyo Card, Tuyo might cover the purchase — so it can cost you $0. It only exists on Tuyo.
Security & custody
Security & custody
How secure is my money with Tuyo?
How secure is my money with Tuyo?
Tuyo is self-custodial, which means you control your funds and private keys. We never take custody. Fiat services like deposits, withdrawals, and account numbers are handled through regulated partners, and your card is issued by licensed institutions.
Tuyo is self-custodial, which means you control your funds and private keys. We never take custody. Fiat services like deposits, withdrawals, and account numbers are handled through regulated partners, and your card is issued by licensed institutions.
Can I always take my money out?
Can I always take my money out?
Tuyo is self-custodial, so you control your wallet and private keys. A card rejection does not change that control. However, interest strategies and third-party services have their own risks and conditions, and strategy withdrawals may be delayed. Review those terms before choosing a strategy.
Tuyo is self-custodial, so you control your wallet and private keys. A card rejection does not change that control. However, interest strategies and third-party services have their own risks and conditions, and strategy withdrawals may be delayed. Review those terms before choosing a strategy.
What happens if my card KYC is rejected?
What happens if my card KYC is rejected?
A card application marked as rejected is final. If the app shows a setup error instead, contact Tuyo Support to check for missing or incorrect profile information. A card rejection does not change your control of the funds in your self-custodial Tuyo wallet.
A card application marked as rejected is final. If the app shows a setup error instead, contact Tuyo Support to check for missing or incorrect profile information. A card rejection does not change your control of the funds in your self-custodial Tuyo wallet.
Fees
Fees
Does Tuyo charge any fees?
Does Tuyo charge any fees?
Fees depend on the service you use. Tuyo Card has no issuance, monthly or yearly fee. Card purchases may have a 1% FX fee and a 1% fee for purchases outside the US; both can apply together. Trading and currency conversions may have separate costs. Review the amount shown in the app before confirming.
Fees depend on the service you use. Tuyo Card has no issuance, monthly or yearly fee. Card purchases may have a 1% FX fee and a 1% fee for purchases outside the US; both can apply together. Trading and currency conversions may have separate costs. Review the amount shown in the app before confirming.
What fees does the Tuyo Card have?
What fees does the Tuyo Card have?
Tuyo Card has no issuance, monthly or yearly fee. A 1% FX fee applies to purchases in a currency other than USD, and the card provider charges a 1% fee on purchases outside the US. Both can apply together, for a total of up to 2% per purchase.
Tuyo Card has no issuance, monthly or yearly fee. A 1% FX fee applies to purchases in a currency other than USD, and the card provider charges a 1% fee on purchases outside the US. Both can apply together, for a total of up to 2% per purchase.
What are the trading fees in Tuyo?
What are the trading fees in Tuyo?
Tuyo charges a volume fee of 25 basis points (0.25%). If the network is congested, fees may be higher as we charge the greatest between the network fee or the Tuyo volume-based fee. Bridging tokens and trading between stablecoins are exempt from the volume-based fee; only network fees may apply.
Tuyo charges a volume fee of 25 basis points (0.25%). If the network is congested, fees may be higher as we charge the greatest between the network fee or the Tuyo volume-based fee. Bridging tokens and trading between stablecoins are exempt from the volume-based fee; only network fees may apply.
Tuyo Card
Tuyo Card
What can I use to pay with the Tuyo Card?
What can I use to pay with the Tuyo Card?
Tuyo Card uses your eligible dollar balance. In the updated app, the card spends from your everyday balance, which can also earn interest when you choose a strategy. Money held separately in Investments must be moved to your spendable balance before you can use it with the card.
Tuyo Card uses your eligible dollar balance. In the updated app, the card spends from your everyday balance, which can also earn interest when you choose a strategy. Money held separately in Investments must be moved to your spendable balance before you can use it with the card.
Which tokens work with the card?
Which tokens work with the card?
Your card spends from the eligible dollar balance shown in Tuyo. If money arrives as another asset or on another network, use Convert in the app and check your card-spendable balance before paying. Supported networks are Base, Ethereum, Arbitrum, BNB Smart Chain (BSC) and Polygon.
Your card spends from the eligible dollar balance shown in Tuyo. If money arrives as another asset or on another network, use Convert in the app and check your card-spendable balance before paying. Supported networks are Base, Ethereum, Arbitrum, BNB Smart Chain (BSC) and Polygon.
Can I use the card with Apple Pay or Google Pay?
Can I use the card with Apple Pay or Google Pay?
Yes, you can add your card to Apple Pay and Google Pay. In some cases, Apple or Google may reject the addition based on their own risk checks (device, location, or account history).
Yes, you can add your card to Apple Pay and Google Pay. In some cases, Apple or Google may reject the addition based on their own risk checks (device, location, or account history).
Can I withdraw cash from ATMs or set a PIN?
Can I withdraw cash from ATMs or set a PIN?
Yes. Update Tuyo to the latest version and set your card PIN in Card → Settings → Set PIN. At a Visa ATM, choose Credit and enter your PIN. The limit is $250 per withdrawal, including the ATM surcharge, with up to three attempts in a rolling 24 hours. Declined attempts count toward that limit.
Yes. Update Tuyo to the latest version and set your card PIN in Card → Settings → Set PIN. At a Visa ATM, choose Credit and enter your PIN. The limit is $250 per withdrawal, including the ATM surcharge, with up to three attempts in a rolling 24 hours. Declined attempts count toward that limit.
What are the card limits?
What are the card limits?
New cards have a daily spending limit of up to $50,000. Your limit can rise to $100,000 and then $200,000 as your total spending grows. Check and change your available limit in the app under Card → Change limit after making your first purchase.
New cards have a daily spending limit of up to $50,000. Your limit can rise to $100,000 and then $200,000 as your total spending grows. Check and change your available limit in the app under Card → Change limit after making your first purchase.
Is there a physical card?
Is there a physical card?
Not yet. A physical card is in the works and will be available soon.
Not yet. A physical card is in the works and will be available soon.
Interest
Interest
How does interest work in Tuyo?
How does interest work in Tuyo?
You choose from a curated list of interest strategies in the app. Each strategy puts your dollars to work through third-party lending protocols. Read its current APY, how it earns, fees and risks before activating it. Choosing to earn interest is optional. Rates are variable, returns can be negative, and strategies are not bank deposits or covered by deposit insurance.
You choose from a curated list of interest strategies in the app. Each strategy puts your dollars to work through third-party lending protocols. Read its current APY, how it earns, fees and risks before activating it. Choosing to earn interest is optional. Rates are variable, returns can be negative, and strategies are not bank deposits or covered by deposit insurance.
What does APY mean?
What does APY mean?
APY means annual percentage yield: an annualized rate that includes the effect of compounding. Compounding means your earnings can earn interest too. An APY is not a promise that a variable-rate strategy will earn that amount over the next year.
APY means annual percentage yield: an annualized rate that includes the effect of compounding. Compounding means your earnings can earn interest too. An APY is not a promise that a variable-rate strategy will earn that amount over the next year.
Why does the comparison show one Tuyo rate?
Why does the comparison show one Tuyo rate?
The savings calculator uses the highest strategy APY reported by Tuyo’s API at the time shown. It includes a dated snapshot and refreshes when you open the page. This is one strategy from a curated list; you can choose a different strategy in the app. Available strategies and rates change.
The savings calculator uses the highest strategy APY reported by Tuyo’s API at the time shown. It includes a dated snapshot and refreshes when you open the page. This is one strategy from a curated list; you can choose a different strategy in the app. Available strategies and rates change.
When is interest paid?
When is interest paid?
Interest accrues in real time while your money remains in the selected strategy. You can see the interest earned and the strategy’s current rate in Tuyo. The rate may change, so a ten-year projection at one APY is an illustration, not a forecast.
Interest accrues in real time while your money remains in the selected strategy. You can see the interest earned and the strategy’s current rate in Tuyo. The rate may change, so a ten-year projection at one APY is an illustration, not a forecast.
Can I spend the balance that earns interest?
Can I spend the balance that earns interest?
Yes. In the updated app, your eligible dollar balance in Cash can earn interest and remain available to your Tuyo Card. Separate Investments must be moved to your spendable balance first. Check the amount available to your card before paying.
Yes. In the updated app, your eligible dollar balance in Cash can earn interest and remain available to your Tuyo Card. Separate Investments must be moved to your spendable balance first. Check the amount available to your card before paying.
Is my money locked up?
Is my money locked up?
Review the Lock up field for the strategy you choose. A strategy with no fixed lock-up lets you request a withdrawal without waiting for a fixed term. Withdrawals may still be delayed, and third-party services have their own conditions.
Review the Lock up field for the strategy you choose. A strategy with no fixed lock-up lets you request a withdrawal without waiting for a fixed term. Withdrawals may still be delayed, and third-party services have their own conditions.
How is Tuyo different from a savings account?
How is Tuyo different from a savings account?
A savings account is a bank deposit. A high-yield savings account, or HYSA, is a savings account marketed with a higher rate. Tuyo’s interest strategies are investments through third-party protocols. They are not bank deposits or covered by deposit insurance, and you can lose money. A higher APY does not mean the same protection.
A savings account is a bank deposit. A high-yield savings account, or HYSA, is a savings account marketed with a higher rate. Tuyo’s interest strategies are investments through third-party protocols. They are not bank deposits or covered by deposit insurance, and you can lose money. A higher APY does not mean the same protection.
How should I read the earnings comparison?
How should I read the earnings comparison?
Compare rates, fees, access and protections together. The calculator starts with your entered balance and holds the displayed APYs constant. It reinvests earnings and excludes fees, taxes, deposits and withdrawals. Actual rates and balances will change; other accounts and offers may pay more.
Compare rates, fees, access and protections together. The calculator starts with your entered balance and holds the displayed APYs constant. It reinvests earnings and excludes fees, taxes, deposits and withdrawals. Actual rates and balances will change; other accounts and offers may pay more.
Networks
Networks
Which networks does Tuyo support?
Which networks does Tuyo support?
Tuyo supports Base, Ethereum, Arbitrum, BNB Smart Chain (BSC) and Polygon. Check the supported network and receiving address in the app before sending. Assets sent on an unsupported network may not appear, and recovery can be difficult or unavailable.
Tuyo supports Base, Ethereum, Arbitrum, BNB Smart Chain (BSC) and Polygon. Check the supported network and receiving address in the app before sending. Assets sent on an unsupported network may not appear, and recovery can be difficult or unavailable.
Rewards & TUYOs
Rewards & TUYOs
Are TUYOs tokens?
Are TUYOs tokens?
No. TUYOs are points in our rewards program and are not a cryptocurrency token.
No. TUYOs are points in our rewards program and are not a cryptocurrency token.
When is Tuyo launching a token?
When is Tuyo launching a token?
We’ll share any confirmed token plans through Tuyo’s official channels.
We’ll share any confirmed token plans through Tuyo’s official channels.
Are TUYOs tradable?
Are TUYOs tradable?
TUYOs are not tradable nor transferable. There’s no other way to get TUYOs other than by using the platform. Anyone who sells TUYOs might be trying to scam you.
TUYOs are not tradable nor transferable. There’s no other way to get TUYOs other than by using the platform. Anyone who sells TUYOs might be trying to scam you.
Is there going to be an airdrop?
Is there going to be an airdrop?
If Tuyo announces an airdrop, its official announcement will explain eligibility, timing and allocation.
If Tuyo announces an airdrop, its official announcement will explain eligibility, timing and allocation.