Refund policy

Refunds 

a. If the customer has already received their order:

Within the 15 day cancellation period, MANUCURIST will refund all payments received, including the delivery fee, for any unopened order, within 8 days of the customer's request. However, MANUCURIST reserves the right to defer the refund until all the returned products have been received. The refund will be made by crediting the customer's bank account associated to the bank card used to pay for the order or to the PAYPAL account if the order was paid for via PAYPAL
In accordance with our commercial policy, the customer has a period of 30 days from the date of the order to exercise their right of withdrawal.
If the customer is not satisfied with one or more products, they are invited to contact our customer service team at the following address: hello@manucurist.com.
After reviewing the request, Manucurist will propose an appropriate solution and may, where applicable, arrange for the return and refund of the products concerned.

b. If the order has not yet been shipped:

Within the 15 day cancellation period, MANUCURIST will refund all payments received for the order without excessive delay and in any case, within 8 days of the customer's request. In the event of the partial return of the products ordered or an error in the customer's delivery address, the initial delivery costs will not be refunded.

c. Promotional offers:

Customers may benefit from a conditional promotional offer on the Website, allowing them to obtain a discount. When a customer returns only part of the items that allowed them to benefit from the promotional offer, they will be refunded an amount equivalent to the price of the returned product less the amount of the discount applied initially, which the customer is not entitled to claim.

Likewise, customers may benefit from a gift for purchasing one or more products. Should the customer return this product or part of these products, they will also have to return the gift they received.